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Hotel Zazz

3.5 star property

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Photo gallery for Hotel Zazz

Banana Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
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Exterior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
3711 Central Ave NE, Albuquerque, NM, 87108
  • Place, University of New Mexico
    ‪14 min walk‬
  • Place, University of New Mexico Hospital
    ‪3 min drive‬
  • Place, Popejoy Hall
    ‪3 min drive‬
  • Airport, Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪6 min drive‬

Room options

View all photos for Studio King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio King

9.8 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Double Queen

9.2 out of 10
Wonderful
(15 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Copper King

Copper King | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Copper King

9.0 out of 10
Wonderful
(60 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Banana Suite

Banana Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Banana Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Zazz

Family-friendly hotel with health club and 24-hour business centre
This smoke-free hotel features an outdoor pool, a health club and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking. Housekeeping is available on request.
Hotel Zazz offers 48 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

A health club and in-room fitness are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
The shopping around Hotel Zazz gets high marks from our customers. During your stay, you'll be within walking distance of University of New Mexico. Free WiFi in public areas, an outdoor pool and a gym are available.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy drinks at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, yoga classes and a playground
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 12 minutes by foot from University of New Mexico and a 2-minute drive from Popejoy Hall
  • Local-area shuttle service available for a fee
Hotel Zazz offers its guests an outdoor pool, a health club, and in-room fitness. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 100 square feet (9 square metres) and includes conference space. Spa services, multilingual staff, and karaoke are also featured at the family-friendly Hotel Zazz. You'll have access to the outdoor pool and health club at a partner property. An area shuttle within 15 miles is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Zazz was completed in October 2022.

This 3.5-star Albuquerque hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 8:30 AM to noon.
Speakeasy – This bar serves dinner and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre
  • Street parking available
  • Area shuttle (surcharge) up to 15 miles
  • Onsite parking available only on request
  • Secured, uncovered parking on site (USD 12 per night)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 8:30 AM to noon for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Speakeasy

Things to do

  • Art gallery
  • Bicycle repair station
  • Bicycle tours
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Games
  • Health club
  • Karaoke
  • Music library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Scooter/moped rentals
  • Shopping centre
  • Stereo
  • Yoga classes

Family friendly

  • Children's games
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 100 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hand-held showerhead
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1958
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2022
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Streaming fitness classes
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 2:00 AM and 6:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: USD 11.56 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 20 for adults and from USD 20 for children
  • Uncovered self-parking fee: USD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 2:00 AM and 6:30 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Zazz Hotel
University Lodge
Hotel Zazz Albuquerque
Hotel Zazz Hotel Albuquerque

Hotel Zazz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 919 reviews
Rating 8 - Good. 152 out of 919 reviews
Rating 6 - Okay. 74 out of 919 reviews
Rating 4 - Poor. 35 out of 919 reviews
Rating 2 - Terrible. 47 out of 919 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Laura

Stayed 2 nights in Oct 2025

10/10 Excellent

HUGO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small not so much space, the staff were friendly, and the parking lot is also small. If you want to park in this hotel is $25 extra but not recommend parking here if you have a truck or SUV that is big because you don't have enough space.
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Fun place.
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Stayed 4 nights in Sep 2025

6/10 Okay

Daniel

Liked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Lon

Liked: Room comfort
Disliked: Staff & service
The Hotel is in great location...older but updated..."quirky" in a good way. However, don't fall for Owner / Mngt BS - only care about themselves. I was charged for additional 3 night stay that somehow got booked (not by me) even though already had 2 Rooms for prior day / next two days so WHY would I need another. The Mngt said no refund as was during Ballon Fest and when I went to ck (to prove point) they had rerented the Room I paid for. Just bad and unprofessional biz decisions. Do yourself favor and bypass this place. Alan V
Stayed 3 nights in Oct 2025

8/10 Good

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and rooms are clean…but overpriced. Though I was there during balloon festival, when *everything* is overpriced. The neighborhood seems unsafe at night - but so does most of Albequerque, unfortunately.
Stayed 1 night in Oct 2025

10/10 Excellent

Teresa

Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 7 nights in Oct 2025

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no hot tub this would not let me give a 1 I would give a 0 for customer service. I left property after my first night they are still charging me for the other two nights. They kept on texting me even after I stated I was leaving. There is no Manager on site and they did not stop texting me until 3rd email from me. I wanted relaxation and for that price I have expectations. I expect to park onsite. If you want to drink at a speak easy might work for you. I have never dealt with such horrible customer service and I preferred to leave that motel rather then stay them holding the additional $600 would not keep me there. The door would not close well, it would pop open if we didn’t put deadbolt on. Be careful on the stairs, they don’t look like they were updated in 15-20 years. My stay was supposed to be Sunday to Wednesday but I called Hotel.com at 5:55am on Monday stating I was not happy with the location I did not feel comfortable, I could not relax in a hot tub. I will say the Spa was great and by Spa it was massage and facial. They had a hot tub and Sauna. They were kind and caring.
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little hotel. Walking distance to some great veggie restaurants. Staff are great and have fantastic recommendations. The speakeasy is adorable. It was a little loud as our room was above the speakeasy (but closes at 11 so not a huge issue). Close to the bus stop and UNM as well.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service was amazing! Sharmin & Consolee went above & beyond to help us during our stay. The beds were very comfortable & the unique features added to our enjoyable trip.
Stayed 2 nights in Oct 2025

6/10 Okay

Alan

Liked: Room comfort
Interesting Place with cool Speakeasy / Vibe...but charged EXTRA Reservation I clearly did not make and Mngt cared less.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dessislava

Stayed 3 nights in Oct 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of the property takes great pride in making sure that you have everything you need. She is very personable and full of all the information that you need to get around and find fun things to do in Albuquerque. I would highly recommend this property.
Stayed 2 nights in Oct 2025

10/10 Excellent

angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unique property on old route 66! Homeless nearby was a little disruptive, though they did not come around the hotel property, just were in the area. Pool was a great addition on the warm days and speakeasy was fun!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome people and good vibes
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

The hotel was excellent p. A great location and all the staff I interacted with were awesome. I would especially like to note, Sidney, Gieo, Maddie, and Diana.
Stayed 6 nights in Sep 2025

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checking in was terrible. One person had long conversations with the clients delaying everyone else. The other was new and took a long time with everyone. Or took over 30 minutes to get served. Meanwhile the lobby was filled with the”Zazz” aroma, nearly making me sick. The room was clean and the property was quiet the pool was clean and warm. The lounge was nice but the ubiquitous aroma again was too much. The aroma was in our room as well but not as bad.
Stayed 1 night in Sep 2025

6/10 Okay

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service
I walked in thought it was the cutest ever I loved it but then I go to the restroom and it looked as if it hadn’t been swept in days or wiped down the sink shower there was hair everywhere
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Polly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this unique and friendly hotel. The pool was warm and perfect for a 75 degree October day. The lounge was comfortable as were the beds. The room was quite with good temperature control. There are many walkable restaurants and bars. It was about a 10 to 15 minutes Uber ride to old town and the airport and both cost less than $10. This has much more charm than your average chain hotel if you like that sort of thing! It is an old hotel that's been remodeled, so yes there are some signs of its vintage origins and overall I loved it.
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Amy, Bellevue

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom really wasnt on par with the room. Super cute hotel but it was a bad reno job. The sink was painted and there was paint everywhere. The shower curtain had mold all over it. Not great :(
Stayed 1 night in Sep 2025