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PHÖNIX Hotel

4.0 star property

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Photo gallery for PHÖNIX Hotel

Reception
In-room safe, desk, laptop workspace, soundproofing
Exercise/lap pool
Front of property
Comfort Double Room, Park View | City view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Spa
  • Pool
  • 24/7 front desk
  • Parking included

Explore the area

Map
Am Räschen 2, Bergneustadt, 51702
  • Aggertalsperre
    ‪7 min drive‬
  • Eckenhagen Monkey and Bird Park
    ‪8 min drive‬
  • Monte Mare Reichshof-Eckenhagen
    ‪11 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪39 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

  • 17.0 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View | In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

  • 23.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

  • Park view
  • Sleeps 3
  • 1 King Bed

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About this property

PHÖNIX Hotel

Hotel in Bergneustadt with full-service spa and free valet parking
Along with a full-service spa, this hotel has an indoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and complimentary bathrobes. This accommodation offers separate sitting areas and includes desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments and manicures and pedicures.
During your stay at PHÖNIX Hotel, you're just a quick walk from Bergisches Land Nature Park. Free WiFi in public areas, free valet parking and a full-service spa are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Regional cuisine while dining at Panorama Restaurant
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, massages or facials at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Bergisches Land Nature Park and 7 minutes by car from Aggertalsperre
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
PHÖNIX Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly PHÖNIX Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Bergneustadt hotel.

Panorama Restaurant – This restaurant specialises in Regional cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English, German, Polish, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 137 reviews
Rating 8 - Good. 63 out of 137 reviews
Rating 6 - Okay. 11 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2023

10/10 Excellent

Rue

Stayed 1 night in Mar 2020

6/10 Okay

Florian

Travelled with family
Liked: Cleanliness
Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Stayed 4 nights in Aug 2019

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Birgit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Ausgezeichnet
Stayed 1 night in Feb 2025

10/10 Excellent

YASSINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Rainer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Hakan

Stayed 2 nights in Jan 2025

8/10 Good

Tenzin

Stayed 1 night in Jul 2024

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war eine Nacht im Hotel, mir hat alles super gefallen. Wellnessbereich perfekt mit Sauna. Alle Mitarbeiter super freundlich, Essen im Restaurant sehr guter Auswahl. Immer wieder gerne.
Stayed 1 night in Jan 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Jan 2025

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Adolf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Nov 2024

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gerne wieder

Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Stayed 1 night in Oct 2024

8/10 Good

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024