4/10 Poor
Verified traveller
Travelled with family
22 Aug 2025
Liked: Property conditions & facilities
Disliked: Staff & service
I was traveling to Buffalo from Rochester for a concert with my daughter. I decided to have my whole family come and stay the night instead of traveling back to Rochester late and book a hotel with a pool so my son and daughter could swim and have some fun. We booked this hotel specifically because it had a pool and parking (as that was a complaint at many downtown Buffalo hotels). As a family of 5 we arrived at the hotel and I was shocked to hear the pool was out of commission. That was the literal only reason we were there. I felt terrible I dragged my whole family out just for my kids to have nothing to do while I was at the concert. Perhaps this was my fault for not calling a couple days in advance to confirm the pool was working and I have learned my lesson. I would have booked another hotel had I known we would not have access to the pool. I know this is not the end of the world but it was a huge inconvenience considering I did not have to drag my whole family with me. I was not wowed by my experience. The restaurant serves decent food for a hotel but the dinner service was not great- the breakfast service at least the server was kind to us and seemed to want to make sure we had a good meal and was very hospitable. For dinner we were the only ones there and we seemed like an inconvenience. I expressed my sadness both to the front desk receptionist who checked us in and the text check in from the hotel. Maybe I hoped someone would extend a gesture for our
Verified traveller
Stayed 1 night in Aug 2025
