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BOK21

3.0 star property

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Photo gallery for BOK21

Exterior
Free WiFi, bed sheets
Building design
Terrace/patio
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Bonampak, Cancun, QROO, 77500
  • Place, Ceviche Square
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪11 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Habitacion Doble Individual

Free WiFi, bed sheets

Habitacion Doble Individual

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Habitacion King

Free WiFi, bed sheets

Habitacion King

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Habitacion Suite

Habitacion Suite | Free WiFi, bed sheets

Habitacion Suite

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite

Free WiFi, bed sheets

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Business Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

BOK21

Concierge services, tour/ticket assistance and a garden are available at this hotel. Free WiFi in public areas and free self parking are also provided.
BOK21 offers 42 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. 55-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include a shower and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at BOK21, you're just a quick walk from Ceviche Square. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge and tour or ticket assistance
  • Just a 1-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez
BOK21 offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 9:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at BOK21

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults and MXN 83 to 119 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

BOK21 Hotel

BOK21 Cancun

BOK21 Hotel Cancun

BOK21 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 161 reviews
Rating 8 - Good. 46 out of 161 reviews
Rating 6 - Okay. 20 out of 161 reviews
Rating 4 - Poor. 8 out of 161 reviews
Rating 2 - Terrible. 13 out of 161 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jamal

Liked: Cleanliness
Nice affordable hotel. Close to a lot of restaurants and bars, I took the bus down the hotel zone many times they run constantly and its less than 20 pesos. Nothing fancy but got the job done.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Jonas Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good we happy about it
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

mohamad

Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Arturo

Nice room
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Jamal

Liked: Cleanliness, property conditions & facilities
Central area
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities
Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was good & helpful. But no fridge or microwave in the room.
Stayed 12 nights in Jan 2026
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Esthevenson

Liked: Cleanliness, amenities, property conditions & facilities
5stars
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Lights in bathroom didn't work, no hot water, no towels in room, overall it was just not good. Approached the front desk with my concerns and they just shrugged so we moved to a different motel.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 7 nights in Mar 2025
Verified

6/10 Okay

mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC split unit was leaking water into a paint bucket inside the room, very noisy, after complaning for several minutes to a room in the 4th floor, no elevator....
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

Anthony

Liked: Staff & service
Parking is barely available. Good location to walk to several good restaurants. This is right in the middle of a roundabout, it’s LOUD all day and night. I suggest bringing foam ear plugs, not joking, it’s THAT LOUD. Asked to move rooms and was denied. Hot water 10 minutes to get warm enough for tepid shower.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ashoka

Liked: Cleanliness, amenities, property conditions & facilities
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but theres a lot of noisy traffic in front the hotel.
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Francisco

Liked: Amenities, property conditions & facilities
The property sits on a Main Avenue with a well sized balcony facing the beautiful roundabout, the traffic was not bad even for a Friday night, a lot of places with in a 10 minute safe walk, the room was simple and fairly clean, hot water shower and a confortable bed is what I needed. The front desk boy was missing when i arrived so had to stand outside the looked building doors for several minutes, no one answered their phone the few times I called, the supervisor lady showed up and let me in. It would be great if the pedestrian crossing signal beeping can be turned down. That when ton all night.
Stayed 1 night in Dec 2025
Verified

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

YOUNG HAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for car traffic noises, everything is okay. Good price good deal.
Stayed 4 nights in May 2025
Verified

4/10 Poor

miguel

Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Pamaley

Disliked: Amenities, property conditions & facilities
This was the absolute worst hotel I have ever stayed. If I could give it a negative rating below zero I would First of all when I got there 3 hours earlier before check in, the manager refused to let me use the bathroom. She didn't even offer an early check in didn't speak any English. Totally rude! The room had one mirror which was above the sink that is it... one small mirror. The water was turned off at night but the worst thing about this place was the horribly loud traffic noise. When I complained they didn't offer me another room. I went there for dental surgery and I needed to rest. I had reserved 10 days but I couldn't stay there. Since they didn't offer me another room I left on the second day yet they charged me 8 days for services not rendered since I didn't stay there and refuse to give me a refund stating I should've canceled the 1st night. Its them that should've canceled any more charges since I left. I am livid. YOU NEED TO GIVE ME BACK MY MONEY, BOK21. And get rid of that manager.
Stayed 10 nights in Jan 2026