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Hilton Cancun, an All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, pool loungers
Living area
Reception
OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Living area
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for CONNECTING SUNSET VW W/1KING OR 2 QUEENS

View from room

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • 40 sq m
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for SWIM UP POOL VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SWIM UP POOL VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for PRESIDENTIAL 2 BEDROOM SUITE

PRESIDENTIAL 2 BEDROOM SUITE | Living area

PRESIDENTIAL 2 BEDROOM SUITE

  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for SUNSET VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SUNSET VIEW ONE KING BED GUESTROOM

Hair dryer, bathrobes, towels

SUNSET VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED | Hypo-allergenic bedding, in-room safe, iron/ironing board

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

OCEAN VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

Hair dryer, bathrobes, towels

HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED | Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM SUITE - KING BED

  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for CONNECTING OCEAN VW W/1KING OR 2 QUEENS

Hypo-allergenic bedding, in-room safe, iron/ironing board

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS | Hypo-allergenic bedding, in-room safe, iron/ironing board

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED | Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED | Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

View from room

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT CORNER ONE KING BED GUESTROOM

OCEAN FRONT CORNER ONE KING BED GUESTROOM | Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT CORNER ONE KING BED GUESTROOM

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Superior With Sea View

Hypo-allergenic bedding, in-room safe, iron/ironing board

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Cancun Mar Caribe All-Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (2860)
The price is €426
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Hilton Cancun Mar Caribe All-Inclusive Resort

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes by car from Moon Palace Golf Club
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness centre and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

Azulinda Lobby Bar – On-site lobby lounge.
Azulinda Market & Cafe – On-site café. Open 24 hours. Open daily.
Vela Food Hall – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
La Luce – This restaurant only serves dinner. Open daily.
Maxal – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Access to on-site nightclubs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Azulinda Market & Cafe
  • Azulinda Lobby Bar
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 7 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1958 out of 3296 reviews
Rating 8 - Good. 701 out of 3296 reviews
Rating 6 - Okay. 323 out of 3296 reviews
Rating 4 - Poor. 161 out of 3296 reviews
Rating 2 - Terrible. 153 out of 3296 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Jon Elbert

Travelled with family
Liked: Cleanliness, property conditions & facilities
The facilities were like a Hotel not at all like a Resort you come to expect in Mexico (Cancun). The beach was extremely limited. Maybe 25 ft of usable beach. Went to the beach at night time and saw the sign that showed crocodiles in the area. I tried to get a refund from Expedia and from the Hilton. The two played He said She said. So , I checked out the next day and found a nice hotel in Cancun with lots of beach and a resort feel. I lost my money from the Hilton and no one Expedia or the Hiton tried to refund my money. It’s shameful
Stayed 6 nights in Feb 2025

10/10 Excellent

Syed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location Not too far away from the airport great view nice beach relaxing resort
Stayed 4 nights in Feb 2025

10/10 Excellent

Farima

Stayed 3 nights in Feb 2025

6/10 Okay

Shannon

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms are nice. The swim out was filthy never used it. The hot tubs by the pool were the same. The place is clean minus the above. Food was average. Service was great but not enough staff by the pool when it was busy. Casino night was fun. The rest of the entertainment at night was terrible.
Stayed 5 nights in Feb 2025

2/10 Terrible

Na Yun, FOREST

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in check out was extremely hassle. extremely long lines
Stayed 2 nights in Feb 2025

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Kirby Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Prateek

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property, its services and food options are the best part. Sea view and pool options are other things to make your stay more attractive.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a nice experience and hotel services are very good and very polite and helpful person. safe journey and quite place.
Stayed 3 nights in Feb 2025

10/10 Excellent

Maria de Lourdes

Stayed 4 nights in Feb 2025

10/10 Excellent

Abhishek

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome with ample options to dine in. Also, has good options to keep family and kids engaged.
Stayed 3 nights in Feb 2025

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was fantastic. I am not a fan of buffets and rarely enjoy all inclusive hotels but the food here was fantastic! Of the 3 choices for dinner however, the mexican restaurant was the worst. I preferred the buffet most nights. The restaurant staff for breakfast was great especially David and Bernardo (uncle Bernie). However mist staff wasn't that friendly and inviting. Punta Cana as a whole does a much better job at this. Wasn't a fan of Freddie at the front desk, was kinda dismissive. We're hold members at Hilton (didn't make a big deal of it), but because we booked through Expedia, I felt we got a raw deal on our room. We went to sleep listening to trucks beep as they backed up and woke up most mornings at 6am to trucks backing up as we were right above the loading dock. We reached out to Hilton and asked Freddie for help in changing our room but didn't get much help. We very well coulbed pitched a fit and talked to a manager but we just wanted to enjoy our vacation, but the last night there we woke up at about 530am to the sound of trucks backing in to the dock whereas other mornings it would start and seemingly stop, this morning it didn't until about 8 or 9 when we had to be up anyhow. Whatever you do don't get a room anywhere near 4021, anything that's an odd number around there would be on the dock side, please please let them know you'd like somewhere else. I'd give them max stars but for this experience! Property is great, pool was closed for a day though
Stayed 3 nights in Feb 2025

8/10 Good

Arshdeep

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place to stay. Beach is clean
Stayed 5 nights in Feb 2025

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities
For the most part, staff was very accommodating.
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here and would highly recommend it to anyone looking for a more secluded location with modern amenities and incredible service. Food options were very good for an all inclusive resort and both our kids 5 and 7 years old loved the kids club staff and activities. What really set this resort apart from others we have been to was the close proximity of all the amenities. We found a comfortable spot every day to set up shop and we could keep an eye on the kids without needing to move or hike a fair distance between the pool, beach, restaurant and kids club. Staff throughout the resort were always friendly and willing to help. We never felt pressured to buy anything or obligated to tip. Just a really comfortable and relaxing vibe all around!
Stayed 7 nights in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, atmosphere, good food and so clean. Really enjoyed our stay
Stayed 4 nights in Feb 2025

8/10 Good

Yana

Stayed 7 nights in Jan 2025

2/10 Terrible

Albulena

Stayed 3 nights in Feb 2025

10/10 Excellent

Dustin, Fargo

Travelled with family, Travelled with family and small children
Stayed 7 nights in Feb 2025

10/10 Excellent

Robinson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Their cleanliness is impeccable. Service is outstanding. Second time visiting this specific hotel. Their entertainment schedule could improve a tiny bit but we love this hotel when visiting Cancun!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Ramanjit

Stayed 4 nights in Feb 2025

6/10 Okay

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
los trabajadores son bien despotas no te ayudan ni hacen caso incluyendo que dabamos buenas propinas no atienen muy bien. la comida es muy buena
Stayed 3 nights in Feb 2025