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Hilton Garden Inn Cancun Airport

3.5 star property

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Photo gallery for Hilton Garden Inn Cancun Airport

Lobby
Premium bedding, minibar, in-room safe, desk
Exterior
Restaurant
Daily buffet breakfast (MXN 395 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Carr. Cancun-Chetumal KM. 22, Cancun, QROO, CP 77569
  • Place, El Tinto Golf Course
    ‪9 min drive‬
  • Place, Xoximilco
    ‪11 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min walk‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(71 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(67 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

9.0 out of 10
Wonderful
(15 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Garden Inn Cancun Airport

Hotel in Cancun with free airport shuttle and bars/lounges
An outdoor pool, a restaurant and 2 bars/lounges are available at this hotel. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a 24-hour business centre are on-site.
Hilton Garden Inn Cancun Airport offers 186 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at Hilton Garden Inn Cancun Airport. During your stay, you'll be close to Moon Palace Golf Club. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus 2 bars.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by car from Moon Palace Golf Club and 8 minutes from Xoximilco
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cancun Airport offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 3 meeting rooms, and coworking spaces. The business-friendly Hilton Garden Inn Cancun Airport also features multilingual staff, dry cleaning/laundry services, and a corner/local shop. A roundtrip airport shuttle is free (available 24 hours).

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 6:00 AM to 11:00 AM.
The Garden Grill – On-site restaurant.
The Pool Bar – On-site rooftop bar. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 165 per day)
  • 24-hour free return airport shuttle at scheduled times and on request
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; MXN 395 for adults and MXN 198 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby Bar
  • The Garden Grill
  • The Pool Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per accommodation, per stay, plus a deposit of MXN 1500 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 395 for adults and from MXN 198 for children
  • Nearby parking fee: MXN 165 per day (984 ft away)
  • Pet deposit: MXN 1500 per stay
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn Cancun Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun Airport Cancun
Hilton Garden Inn Cancun Airport Hotel
Hilton Garden Inn Cancun Airport Cancun
Hilton Garden Inn Cancun Airport Hotel Cancun

Reviews

Hilton Garden Inn Cancun Airport Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1505 out of 2618 reviews
Rating 8 - Good. 590 out of 2618 reviews
Rating 6 - Okay. 247 out of 2618 reviews
Rating 4 - Poor. 140 out of 2618 reviews
Rating 2 - Terrible. 136 out of 2618 reviews

Reviews

6/10 Okay

Catalina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel is in a great location when you need to catch an early flight, great food and pool. We got there from our first flight, me (an adult) and 2 kids were given our room only to find it was as also someone else’s room after we went in and saw their stuff , had to go back to reception and given a second room to find out the key card doesn’t work, finally given a third room that we were actually able to use but every time we needed to give our room number it came up like it was another guest room, anyhow, we were told it was their system not working properly. I would definitely give this place another try for its convenience
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place i loved
Stayed 1 night in Aug 2025

8/10 Good

Roman Jose

Stayed 1 night in Jul 2025

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pleasant but not of the standard I would expect from the Hilton group. Staff were friendly, the room was comfortable with a great bed and very important. Comfortable pillows. The roof top pool was amazing. Totally unexpected in an airport hotel. The big disappointment was the food. There was no choice of restaurants and the menu was poor. Some of the food we ordered was inedible. We asked for milk to use for tea in the room and the restaurant wanted to charge us.. come on…. Breakfast was better and staff were attentive. Despite the disappointment with the restaurant I would recommend a hotel stay , mainly because of the amazing pool area and location. The hotel provides a free pick up and also deposit at the airport when leaving
Stayed 1 night in Jul 2025

8/10 Good

María José Villa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great front desk service, the airport transportation service was also really good. They need to improve the cleaning of the bathroom our shower had hair from the previous guests
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
Very good , but small window, and tv without access to you tube
Stayed 1 night in Jul 2025

6/10 Okay

Josie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not amazing

2nd time staying for convenience. Room fine . Location very near airport. Negatives and positives equal. Impossible to go out to eat. They encourage you to pay for taxis when shuttles or walking are possible. Very misleading. Communication in advance non existent - tried via hotels.com and website to book transfers, breakfast etc but impossible despite multiple attempts
Stayed 1 night in Aug 2025

6/10 Okay

Apuakba

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool and gym facilities. I stayed here for one night before airport. The airport shuttle was easy and convenient
Stayed 1 night in Jul 2025

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family arrived to the international terminal, at the cancun airport terminals do not connect with one another, Thus you cant just walk to the hotel from there as you are in the opposite side of the airport area, the shuttle does not run in a loop like at most places, so we were advised by other transport service providers to call the front desk and ask to pick us up, we tried for 40 minutes, i traveled with 3 small children ages 7 and under, I called the Hilton called centre, they themselves tried to reach the hotel no one answered, we had to take a $30 USD 4 min cab ride…. The front desk staff was rude, cero empathy, did not offer to compensate me for anything, ignored me when I asked how come no-one answered the phone to come pick us up… and when I asked what they were going to make things better he said “the shuttle is a courtesy from the hotel and as such we are not obliged to provide guest one” all the while I am looking at the shuttle van from my window whilst I am typing this lettre :s
Bathroom was dirty, it looked as though it was in the middle of some repairs
Phone did not work
No towels, no soap
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good easy place right at the airport. We had an emergency after a problem with another horrible hotel and this place saved us.
Stayed 1 night in Aug 2025

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it's good
Stayed 1 night in Aug 2025

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Fine as base for airport.

Great for airport. Impossible to go out to dinner. Overpriced taxi option. Little information given about transport. Shuttles fully booked, not aware we needed to book in advance.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, ready to help.
Stayed 1 night in Aug 2025

8/10 Good

KARLA VANESA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quick check in, I don't like that it doesn't even include a continental breakfast for the cost. Good shuttle service. Front desk wasn't very helpful. They don't have toothpaste or any kind of essentials, and what they have is for sale
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay between flights. Room was incredibly clean and a good size. Check in took a little time but the staff were great
Stayed 1 night in Jul 2025

6/10 Okay

Carlos, Houston

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was very convenient for what I needed
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was unique. The food was good. Convenient to airport. Quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

denisha

Liked: Cleanliness, staff & service, property conditions & facilities
great food
Stayed 1 night in Jul 2025

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect after long trip

Needed a safe, secure and comfy place to stay after a long journey with 2 young kids. Hotel is right next to the airport, very comfy and clean and pool area was really nice. Breakfast also very good
Stayed 1 night in Jul 2025

10/10 Excellent

Concepcion

Travelled with group
Liked: Amenities
I would rebook again if needed 👍
Stayed 1 night in Jul 2025

6/10 Okay

Tara

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very close
Stayed 1 night in Jul 2025

10/10 Excellent

laura, royse city

Stayed 1 night in Jul 2025

10/10 Excellent

marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst breakfast buffet we ever had
Stayed 1 night in Jul 2025