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Hotel 28

3.0 star property

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Photo gallery for Hotel 28

Experience the warm and inviting atmosphere of this hotel, featuring a pool area with lounge chairs and a water feature.
Enjoy a convenient kitchenette with a coffee maker and kettle, perfect for preparing a morning brew.
Exterior
Front of property
Enjoy casual dining under a shaded area with a wooden table and comfortable seating for four.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Plaza 28
    ‪6 min walk‬
  • Cancun Mall
    ‪4 min drive‬
  • Langosta Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

1 bedroom, hypo-allergenic bedding, memory-foam beds, minibar

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

1 bedroom, hypo-allergenic bedding, memory-foam beds, minibar

Two Bedroom Deluxe Suite

  • 54 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, hypo-allergenic bedding, memory-foam beds, minibar

Studio Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel 28

Hotel with free parking, steps from Mercado 28
Along with an outdoor pool, this hotel has a poolside bar and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided.
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This individually decorated and furnished accommodation includes dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodation at this 3-star hotel has kitchens with stovetops, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel 28, you're just a quick walk from Plaza 28. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a terrace
  • Steps from Mercado 28 and 5 minutes by car from Cancun Mall
  • Airport and beach shuttle service available for a fee
Hotel 28 offers its guests an outdoor pool, a terrace, and room service (during limited hours). Public spaces have free WiFi. You can enjoy a drink at the pool bar. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 150 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Dock
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Hob
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel 28

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MXN 200 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 500 per room (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel 28 offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Hotel 28 Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 31 out of 35 reviews
Rating 8 - Good. 3 out of 35 reviews
Rating 6 - Okay. 1 out of 35 reviews
Rating 4 - Poor. 0 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vannia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

We had a great time even though we went for 2 days , we wish we did more. Great location, if you want to get away from hotel area. We had the famous Mercado 28 in front of the property, which was amazing , lots of restaurants , lots of stores for souvenirs…. You also have the Oxxo next to it. Walmart is so close by too. You can walk for a kilometer or uber or taxi. Very clean, neat property! We hit a couple of bumps in the evening because our flight got in at 11:30 I had made arrangements with Francisco for transportation and we were never picked up , we had to get a taxi. When we got there no one’s there at reception but the security guard opens the door for us. He took us to our room but there are no instructions or anything , couldn’t open fridge , had a lock on it. I must say that next day Francisco went above and beyond helping us out, he apologized for the misunderstanding, and didn’t pay our way back to airport! He was very helpful and understanding! Thank you Francisco!!!We will definitely come back to this amazing quiet place. My family and I loved it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Yanelis, laudehill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Very clean incredibly staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen servicio

Excelente.
Caja de seguridad.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria Irma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find the Fun

Last minute. Very reasonably priced. Nice front desk staff that helped me find the fun.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property in not the most lovely part of town. Perfectly safe, many amenities nearby. The staff were incredibly helpful and kind, the pool is perfectly lovely. The room was clean, the a/c worked perfectly, my stay was excellent in every way possible. Great valur for money if you don't mind being in a very pedestrian neighborhood.
Stayed 10 nights in Jun 2025

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM
Stayed 1 night in Jun 2025

8/10 Good

Jill

Travelled with partner
Great place to stay if you have an early flight out of the Cancun airport
Stayed 1 night in Jun 2025

10/10 Excellent

Yunus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in May 2025

10/10 Excellent

LEONIDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.
Stayed 1 night in May 2025

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
Stayed 4 nights in May 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10 Excellent

Ezdemmienes Kosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jesus Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfechos

Una estancia corta pero muy agusto
Stayed 1 night in Jul 2025

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After more than 70 countries and couple of hundreds hotels i most say that this is my Top 5. Didnt expect this kind of place outside the resort. We didnt wanted to staybatvthe crowded resort area so this was à jackpot. The place is spottless and Really good service. This is like an luxury hotel and your own home. We stayed for 10 nights with our boys. We were really taked care from the first minute, you can see that they really care about you. The staff are amazing and they make you feel at home, the hotel is super clean and you can also cook your own food. You have really good Tacos around the corner with local people. My last word is WOW and
Stayed 10 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, todo muy limpio y nuevo. Buena atención
Stayed 1 night in Jun 2025