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Hotel Versalles Suites

2.5 star property

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Photo gallery for Hotel Versalles Suites

Interior detail
Deluxe Suite, City View | In-room safe, iron/ironing board, free WiFi
Lobby
Front of property
Deluxe Suite, City View | Interior detail

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Avenida Uxmal Esquina Yaxchilan, SM24 M16 L20, Cancun, QROO, 77517
  • Place, Mercado 23
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Plaza 28
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Triple Room

Basic Triple Room | In-room safe, iron/ironing board, free WiFi

Basic Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Deluxe Suite, City View

Deluxe Suite, City View | In-room safe, iron/ironing board, free WiFi

Deluxe Suite, City View

  • City view
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | In-room safe, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms

  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Triple Room

Superior Triple Room | In-room safe, iron/ironing board, free WiFi

Superior Triple Room

  • 39 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, iron/ironing board, free WiFi

Standard Twin Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Versalles Suites

Hotel in Cancun with nightclub and free valet parking
This smoke-free hotel features a restaurant, a nightclub and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Versalles Suites offers 17 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hotel Versalles Suites, you're just a quick walk from Mercado 23. Features include free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. There's an onsite business centre.

Public spaces have free WiFi. A nightclub, a rooftop terrace, and tour/ticket assistance are also featured at Hotel Versalles Suites. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free valet parking is available.

This Cancun hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11 AM.
Hotel Versalles Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: MXN 70 to 150 for adults and MXN 50 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Nightclub

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 70 to 150 for adults and MXN 50 to 100 for children
  • Airport shuttle fee: MXN 700 per vehicle (return)
  • Airport shuttle fee per child: MXN 200 (one-way), (from 10 to 15 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Hotel Versalles Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Versalles Suites Cancun
Versalles Suites Cancun
Hotel Versalles Suites Hotel
Hotel Versalles Suites Cancun
Hotel Versalles Suites Hotel Cancun

Hotel Versalles Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 22 reviews
Rating 8 - Good. 4 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 4 out of 22 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean. No bugs and everything was tidy. The beds are hard, no hot water in the morning and the smell was clean-but strong. Overall not terrible for an overnight Bc it’s so close to the bus station.
Stayed 1 night in Feb 2019

6/10 Okay

Francis, Mountain View

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
everyone at the hotel was very nice but I must say that rooms without windows are hard to deal with. The roof was leaking when it rained hard and the shower didn't evacuate water. Nothing unreasonable given the price but just not the best experience. However the hotel is located next to Mercado 23 which is awesome to visit and near the main ADO bus station which is highly convenient
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poca hospitalidad y mucho ruido muy mal servicio

Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The actual property and conditions did not matched the online advertisements and photos. The place is a dump.
Stayed 4 nights in Jul 2018

10/10 Excellent

William, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and secure, the hotel is in the center of downtown a short walk to the central bus terminal, great restaurants and shopping. Staff speaks English/Spanish and assists your stay. I've visited Cancun 3 times for dental treatment and always stay at Versalles. Tip: the bus terminal is the best way to get to and from the airport on a non-stop, modern express bus. Pickup and delivery in front of all airport terminals. Ticket costs $4. No charge for luggage. Or hop a bus to anywhere in Mexico. William
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service

located very near to the central bus station

this hotel is in great location. yet i had a bad expertise that the room is not soundproof and the reception kept talking all night. every other move within the hotel you can hear it loudly in the room. room is little bit outdated but it's big and the internet is good.
Stayed 1 night in Jan 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities

Cheap and cheerful

Seemingly a family-run affair, all hands were on deck to check us in. Lobby and room were in good condition. Picked the hotel because it was near the bus terminal without being too close, and also near bars and restaurants on Yaxchilan. Room had recently been redone and the table lamps still had their wrapping on them. Saw one tiny cucaracha but no biggie. The only issue was the noise from the bars. I knew we were close and we'd hear them, but I didn't expect the noise to invade the room that badly, or for that late into the night.
Stayed 1 night in Jan 2018

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal was very kind. Humble hotel, but comfortable to sleep while sightseeing for the day.
Stayed 4 nights in Jan 2018

10/10 Excellent

Brenda Julieta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Es un buen lugar, limpio, buen servicio y económico, muy céntrico y seguro.
Stayed 2 nights in Sep 2020

2/10 Terrible

marcos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

JAMAS SE HOSPEDEN EN ESTE HOTEL!!!!!!!!!!

El peor hotel que me quede en mi vida, no tienen Limpieza en las habitaciones ! Había tampones con sangre en el inodoro ! La Tv no funciona , no hay agua en la regadera!!!!! Cómo es posible que no tengan agua , no saben ni ellos mismos a qué hora es el desayuno , háganme caso no se queden en esta basura de lugar ! Hay cucarachas en los baños , el manager cubano súper grosero y prepotente cuando le comentamos no nos quisieron apoyar en nada , sabanas sucias , en verdad eviten esta propiedad a toda costa ! Creo que ni merece estar este hotel en esta página web
Stayed 1 night in Sep 2020

10/10 Excellent

JESUS RAFAEL

Stayed 1 night in Jul 2020

10/10 Excellent

Industriales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia en el hoteñ me fue super bien nos trataron super bien con amabilidad y respeto todos se portaron super con nosotros estoy encantado con el servicio ña atencion y quiero volver a recervar en ese hotel
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok todo

Muy bien todo.
Stayed 1 night in Sep 2019

10/10 Excellent

RURIKO

Liked: Cleanliness, staff & service, property conditions & facilities

キューバ人のホテル

キューバ人の経営のホテルです。キューバが大好きな人にはとても楽しいホテルです。スタッフも親切。 ただ道を渡るとき、近くに横断歩道がないので、動きの悪い人は注意してください。私たちの部屋は２階で階段での上り下りでした。 中扉もありセキュリティーはしっかりしてます。
Stayed 1 night in Mar 2019

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Room comfort

experience in the hotel

I was damage my finger in the bathroom. The bathroom door, is closing very strong and have sharp edges in aluminum handle. ...............................................................................................................
Stayed 1 night in Aug 2018

6/10 Okay

Leon, Playa del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusta mucho la ubicación y personal del hotel. También muy positivo es el acceso al internet Wifi – en realidad la mejor que encontré en una hotel en el centro de Cancún. El problema son las fiestas del sábado. Se pone la música muy fuerte y tarde y no puedo dormir. Es la segunda vez que ponen una fiesta (creo en el techo del hotel) y no me deja dormir. Entonces si necesitas una habitación (sábado en la noche) y necesitas dormir – mejor de esconder otra. :(
Stayed 2 nights in Jun 2018

8/10 Good

Leon, Playa del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia y estancia muy positiva. Habitación grande, limpia y muy buena la ubicación – céntrico y cerca de restaurantes y transpiración (terminal de ADO). EL WIfi – EXCELLENTE.
Stayed 1 night in May 2018

10/10 Excellent

Marlene, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Ubicación

Ubicación en el centro muy conveniente cerca de estacion de autobuses, tiendas, etc. Personal muy atento y servicial.
Stayed 1 night in Mar 2018

10/10 Excellent

alicia, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel en la mejor zona de Cancun

Se me hizo muy lindo, la ubicación es muy buena, el hotel estan sus habitaciones cómodas respecto al precio que pague definitivamente lo super recomiendo
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Avantage: proximité immédiate du terminal bus ADO. Chambre simple, sans fenêtre mais air conditionné. S'assurer que la réservation est bien enregistrée auprès de l'hôtel.
Stayed 1 night in Jan 2018

2/10 Terrible

raul, tgz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

sin ventanas

el hotel esta muy incomodo los cuartos muy pequenos. las camas son de piedra con in colchon incomodo
Stayed 1 night in Dec 2017