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Hyatt Place Cancun Airport

Property class: 3.5

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Photo gallery for Hyatt Place Cancun Airport

Free daily continental breakfast
View from room
Outdoor pool
Lobby
Room, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Cancun Tulum 60, Cancun, QROO, 75220
  • Place, El Tinto Golf Course
    ‪4 min drive‬
  • Place, Xoximilco
    ‪5 min drive‬
  • Place, Moon Palace Golf Club
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Roll-in Shower (Accessible)

Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Roll-in Shower (Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Accessible)

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Roll-in Shower (Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (Mangrove View)

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mangrove View)

Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds (Mangrove View)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (1 Bedroom)

Suite, 1 King Bed (1 Bedroom) | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (1 Bedroom)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

10.0 out of 10
Exceptional
(52 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mangrove View, 1 Bedroom)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (Mangrove View, 1 Bedroom)

  • Garden view
  • Sleeps 2
  • 1 King Bed

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Lobby
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  • Hot tub
  • Breakfast included
  • Free airport shuttle
4.6 out of 5, Wonderful, 3,767 reviews
The price is €96
includes taxes & fees
17 May - 18 May
Fairfield Inn & Suites by Marriott Cancun Airport

About this property

Hyatt Place Cancun Airport

An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hyatt Place Cancun Airport offers 156 air-conditioned accommodations, with an iron/ironing board. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Bathrooms include a shower. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
During your stay at Hyatt Place Cancun Airport, you'll be close to Moon Palace Golf Club. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Xoximilco and 9 minutes from Moon Palace Golf Club
  • Free airport shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Place Cancun Airport offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 2 meeting rooms available. The business-friendly Hyatt Place Cancun Airport also features tour/ticket assistance, laundry facilities, and a lift. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3.5-star Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.
Hyatt Place Cancun Airport has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 6 floors
  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Hyatt Place Cancun Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Hyatt Place Cancun Airport Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 556 out of 783 reviews
Rating 8 - Good. 124 out of 783 reviews
Rating 6 - Okay. 49 out of 783 reviews
Rating 4 - Poor. 21 out of 783 reviews
Rating 2 - Terrible. 33 out of 783 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gerry

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. The staff were very friendly as well as professional.
Stayed 1 night in Jan 2026

10/10 Excellent

RAJVIR

Stayed 1 night in Jan 2026

10/10 Excellent

Anthony, Lompoc

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
New hotel..opened four months ago… everything was spotless. The bed was comfortable. We liked the multi use shampoo, conditioner and body wash. The ability to turn on the shower through a cut out in the glass was nice. The breakfast options were incredible The staff was friendly and helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Jose

Stayed 1 night in Jan 2026

10/10 Excellent

Cristina, Bogota

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with tricky shuttle. Nice staff, comfortable and convenient hotel. However, shuttle is very disorganized and unreliable. Please triple check with staff (at various levels) to secure your spot and make sure you get picked up on time.
Stayed 1 night in Jan 2026

10/10 Excellent

Lilliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean; however, the breakfast was cold and needs improvemen
Stayed 1 night in Jan 2026

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Very good. Nice staff. New installations
Stayed 1 night in Jan 2026

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideal for an overnight stop after a long flight. It was clean, well-maintained, and had all the essentials for a good night's rest. Breakfast was decent and more than adequate. The only drawback was that desk personnel seem busy all the time, which made for a slow check-in.
Stayed 1 night in Dec 2025

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough toast but it was a busy morning
Stayed 1 night in Jan 2026

2/10 Terrible

Eduardo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front desk agent more concerned about telling you about Xmas special for $50 than telling you about amenities
Stayed 1 night in Dec 2025

8/10 Good

Lyndsay

Stayed 1 night in Jan 2026

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place
Stayed 1 night in Jan 2026

10/10 Excellent

Dave

Stayed 1 night in Jan 2026

10/10 Excellent

Agustin Andres

Liked: Cleanliness, amenities, property conditions & facilities
The staff is lovely and the room was neatly prepared.
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new so very clean, very modern. Airport shuttle and breakfast included were both a big bonus
Stayed 1 night in Jan 2026

8/10 Good

Cristobal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Dec 2025

4/10 Poor

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It took over 30 minutes to check in and despite reserving an airport shuttle ahead for f time for our airport return, we were informed that they didn’t have one. The front desk was also unwilling to provide any remedy to the situation. Not acceptable.
Stayed 1 night in Jan 2026

8/10 Good

Caleb, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel with excellent facilities. Breakfast options were limited, likely due to the high season. The location is convenient and close to the airport; however, there isn’t much to do within walking distance. The staff were friendly, but the hotel appeared to be understaffed.
Stayed 5 nights in Dec 2025

6/10 Okay

Paola

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We chose this hotel for the shuttle service from and to the airport. We were left stranded at the airport upon arrival. We tried for over an hour to get in contact with the hotel without success, we ended up taking a pricey taxi. When we made it to the Hotel we explained the situation and their response was very dismissive. It is very hard to get in contact via phone or WhatsApp with this hotel so be aware. Have a plan b for transportation.
Stayed 1 night in Jan 2026

6/10 Okay

Adrian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The shuttle service was a distater. Upon arrival we call for aoick up from the airport and was told we need towait 2 hours. That is unaaceptable. That sot us an extra 60 bucks plus tip and aggrevation. Then when we needed a ride to the airport they said be in the lobbly at 1245 which we were. The suttle arrived 30 minutes later. The worst part if the shuttle is we told hime we are traveling on Southwest and was dropped off a terminal 3 instead of 4 that cost onther 40 cab ride over to there,. The hotel itslef was nice & clean. The bed was very comfortable and the room ammenities were nice in the king suite with friendly staff. Location n the highway was not very pleasant. We star at the hyatt often but this experience does not bode well with the franchise.I would like to some kind of thr credit for the costs inccurrered with the taxi shuttle bak and forthe as this was a major part of the reason we cho the cancrun Park Hyatt Aeropuerto
Stayed 1 night in Jan 2026

8/10 Good

Amin

Travelled with family
Liked: Cleanliness, amenities
The hotel facilities are very good, a good option for being close to the airport, but they have a very bad shuttle service from the airport to the hotel. In my case, I waited more than 3 hours for the transport they offer, but it never arrived.
Stayed 1 night in Jan 2026

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, new, spacious. Great pool. Beds were comfortable. Very busy hotel. Front desk was understaffed.
Stayed 1 night in Jan 2026

10/10 Excellent

Althea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and access to laundry services was a plus
Stayed 2 nights in Dec 2025

8/10 Good

Jasmine

Stayed 1 night in Jan 2026