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InterContinental Presidente Cancun Resort by IHG

5.0 star property
VIP Access

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Photo gallery for InterContinental Presidente Cancun Resort by IHG

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
Body treatments, massages on the beach, body wraps, body scrubs, facials
Sun deck
Signature Suite, 1 King Bed, Oceanfront | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Ancha
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪11 min walk‬
  • Place, Forum Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Suite, 1 King Bed, Ocean View (Club Floor)

Room amenity

Premium Suite, 1 King Bed, Ocean View (Club Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Terrace, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, Terrace, Ocean View

9.6 out of 10
Exceptional
(11 reviews)
  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access, Lagoon View (Lagoon View)

View from room

Room, 1 King Bed, Club lounge access, Lagoon View (Lagoon View)

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 2 Queen Beds, Ocean View

Club Suite, 2 Queen Beds, Ocean View | Premium bedding, down duvets, minibar, in-room safe

Club Suite, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, Lagoon View

8.0 out of 10
Very good
(9 reviews)
  • Lagoon view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Queen Beds

8.0 out of 10
Very good
(46 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Oceanfront

Signature Suite, 1 King Bed, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Signature Suite, 1 King Bed, Oceanfront

  • Partial sea view
  • 154 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Signature)

Free toiletries, hair dryer, bathrobes, slippers

Club Room, 1 King Bed (Signature)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (Intercontinental)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite (Intercontinental)

  • 60 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room

Room amenity

Classic Room

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Accessible

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Ocean View

View from room

Classic Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(31 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Lagoon View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Queen Beds, Lagoon View

8.2 out of 10
Very good
(14 reviews)
  • Lagoon view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Signature)

Free toiletries, hair dryer, bathrobes, slippers

Club Room, 2 Queen Beds (Signature)

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Coral)

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite, 1 King Bed (Coral)

  • Sea view
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Lagoon View

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed, Terrace, Lagoon View

  • Hill view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Queen Beds, Ocean View

8.2 out of 10
Very good
(39 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Terrace, Ocean View (Terrace)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 2 Queen Beds, Terrace, Ocean View (Terrace)

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Caribbean)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed (Caribbean)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Club lounge access, Lagoon View

Classic Room, 2 Queen Beds, Club lounge access, Lagoon View | Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Queen Beds, Club lounge access, Lagoon View

8.6 out of 10
Excellent
(4 reviews)
  • Lagoon view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

InterContinental Presidente Cancun Resort by IHG

Catch some rays at the beach or spend the day relaxing at InterContinental Presidente Cancun Resort by IHG's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
InterContinental Presidente Cancun Resort by IHG offers 300 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 5 hot tubs are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs.
Our customers tell us that they can't get enough of the breakfast at InterContinental Presidente Cancun Resort by IHG. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • For dining with a beachfront location, stop by Le Cap, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 5 hot tubs
  • Indulge with body treatments, body wraps or facials at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a playground and bicycles to rent
  • Guests have great things to say about the beach and the pool
  • 12 minutes by foot from Cancun Convention Center and a 2-minute drive from Tortuga Beach
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At InterContinental Presidente Cancun Resort by IHG, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury resort also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
Le Cap – This restaurant is located on the beach.
El caribeño – This restaurant is located by the pool. Open daily.
Café Urbano – On-site restaurant. Open daily.
Deck Bar – This bar is located by the pool. Open daily.
Epicentro – On-site lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 30 for adults and USD 14 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Café Urbano
  • Deck Bar
  • El caribeño
  • Epicentro
  • Le Cap

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 5 hot tubs
  • Beach club
  • Bicycle rentals
  • Ecotours
  • Full-service spa
  • Playground
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 8,142 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 2 buildings
  • Banquet hall
  • Built in 1979
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.80 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 14 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun InterContinental
Cancun InterContinental Presidente Resort
InterContinental Cancun Resort
InterContinental Presidente Cancun
InterContinental Presidente Cancun Resort
InterContinental Presidente Resort
InterContinental Presidente Resort Cancun
Presidente Cancun Resort InterContinental
Presidente InterContinental Resort Cancun
Presidente Resort Cancun
Intercontinental Presidente Cancun Hotel Cancun
InterContinental Presidente
Intercontinental Cancun

InterContinental Presidente Cancun Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 991 out of 1459 reviews
Rating 8 - Good. 287 out of 1459 reviews
Rating 6 - Okay. 86 out of 1459 reviews
Rating 4 - Poor. 51 out of 1459 reviews
Rating 2 - Terrible. 44 out of 1459 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well groomed. When we went to our room there was no water, one cup for hot drink, and very little tea. This was all fixed when I called the front desk.
Stayed 1 night in Dec 2025

8/10 Good

jun, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2025

10/10 Excellent

Matthew, Madison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean although the beds were not the most comfy. Location was fantastic and the beach was the best!!
Stayed 6 nights in Nov 2025

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean, beautiful scenery. Needs more storage space and a microwave.
Stayed 4 nights in Dec 2025

4/10 Poor

Ming Johnny

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room taken is absolutely deviated from what is advertised. Manager at that breakfast place is rude and so as most of their unattentive staffs. Quite awful experience and definitely not worth the monies.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave us a bedroom on the first floor close to the ice maker room that was extremely noisy, we complained and they moved us to another room. Loved the beach and the food.
Stayed 1 night in Nov 2025

6/10 Okay

Shawn, Angola

Liked: Cleanliness
Room was good. Staff courteous. Amenities more Buffett options for family. Portions were very small. More access to concierge for transportation , entertainment, and restaurants seem , seem to far away.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ingrid, long island city

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach was amazing. Service and a staff were attentive and conversational. This is our third time visiting Cancun, and our second time staying at intercontinental. My mom loved this hotel because of the quiet area away from the lights and noise, but also it’s close enough if you do get bored and want to walk in the evening to the area for shopping. My mom loved talking to locals in the hotel and it reminded her of home, everyone was nice with good sense of humor. Hotel room had everything you might need, bed was very comfortable and beach view was nice, if you could get a higher view that would be ideal. But who’s staying in their hotel room all day anyways?
Hotel room view (2nd floor)
Stayed 4 nights in Nov 2025

10/10 Excellent

Mohammed, Rockville Centre

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Staff was amazing and helpful. Specially concierge desk went above and beyond to fulfill my needs. Also both managers on the reception desk understood my needs and helped me to upgrade my room to 615 which was sea view . Had an excellent time with family. Will definitely go back next year
Stayed 5 nights in Nov 2025

10/10 Excellent

Vinod

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrey

Great
Stayed 4 nights in Nov 2025

8/10 Good

Tammy

Stayed 1 night in Nov 2025

8/10 Good

Jessica

Stayed 4 nights in Dec 2025

10/10 Excellent

Octavio

Stayed 1 night in Nov 2025

10/10 Excellent

Salvador Ruedas

Liked: Cleanliness, property conditions & facilities
It’s a wonderful & great experiences
Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, the staff was friendly, efficient, courteous, just perfect.
Stayed 6 nights in Nov 2025

10/10 Excellent

Misael Oscar

Stayed 4 nights in Nov 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
I much appreciated the room upgrade and courtesy of the staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Caren De la

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was great. Check in was a breeze. The restaurant staff was friendly. The bar staff were busy, busy. The spa service was phenomenal! Sandra and Kristen provided a professional yet relaxing massage that was much needed. I have been coming for years and this place is one of my favorites.
Stayed 4 nights in Nov 2025

10/10 Excellent

esai

Liked: Cleanliness
Todo muy hermoso la gente súper amable
Stayed 1 night in Dec 2025

8/10 Good

CHIHYANG

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean but was small and outdated.
Stayed 2 nights in Nov 2025

10/10 Excellent

Wente

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean, location is great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Adi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it from top to bottom
Stayed 4 nights in Nov 2025

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Everything was amazing, I had a great stay and the hotel and the staff were absolutely wonderful!!!
Stayed 3 nights in Nov 2025

4/10 Poor

HAROUT

Travelled with partner
Liked: Cleanliness
Our reservation was a classic room, however, the room they gave us was for special needs. We told them that we want to change our room, it took them so much time to change our room and we had to stay the frist day in our the room that had bathroom and room amenities that are made for special needs. after we complained, several hours later, they changed our room, the shower in the new room did not work properly as well. we only stayed for 2 nights there and both our days was ruined because of this room situation. and our situation was not taken seriously nor any additional complemntary gesture was provided by the hotel as a compensation for all the incovenience that was caused. what happened was unnaceptbale and basically ruined our trip.
Stayed 2 nights in Nov 2025

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