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Krystal Grand Cancun All Inclusive

4.0 star property

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Exterior
Beach/ocean view
Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down duvets, pillow-top beds
Altitude Corner Suite Ocean Front | 1 bedroom, premium bedding, down duvets, pillow-top beds
4 outdoor pools, pool umbrellas, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(40 reviews)
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(25 reviews)
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Honeymoon Room, 1 King Bed, Sea View

  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Room, 1 King Bed, Ocean View

  • 132 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Boulevard View

  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 restaurants, breakfast, lunch served; local and international cuisine

Krystal Cancun All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,172 reviews
The price is €252
includes taxes & fees
20 Sept - 21 Sept
Krystal Cancun All Inclusive

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Krystal Grand Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy Asian cuisine at Restaurante Ayami, one of the property's 8 restaurants and 6 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to facials, hot stone massages or aromatherapy at Krystal Spa
  • Services include free babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, volleyball and yoga classes
  • Guests have great things to say about the clean guestrooms and the beach
  • Steps from Gaviota Azul Beach and Hotel Zone Beaches
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Restaurante Ayami – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.
Restaurante O – This family restaurant serves breakfast and lunch. Open daily.
Le Délice (Altitude) – This family restaurant specialises in French cuisine and only serves dinner. Open selected days.
Risotto – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.
Late-night fare is available from room service.

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Délice (Altitude)
  • Red Fish
  • Restaurante Ayami
  • Restaurante O
  • Risotto

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Access to the Infinite pool is available only for guests staying at the Altitude Tower
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 160 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 131 out of 1000 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kenia Hernández

Travelled with family
Liked: Cleanliness
The elevator were like a sauna, no air conditioning in this hot weather, also the staff just waiting for tips , some of them don't even look at you .
Stayed 6 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente bonito lugar y muy atentos. 👌
Stayed 4 nights in May 2025

4/10 Poor

Igor Alexandr

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Monique

Stayed 5 nights in May 2025

6/10 Okay

ESTEBAN GARCIA

Travelled with family
Liked: Property conditions & facilities
The food is not so good
Stayed 4 nights in May 2025

6/10 Okay

Tyshenay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food selection and food in general was awful, doors slam very loud, hot when you come in main entrance
Stayed 4 nights in May 2025

10/10 Excellent

Kathy

Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Stayed 5 nights in May 2025

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
Stayed 5 nights in May 2025

10/10 Excellent

katherin

Travelled with partner
Liked: Cleanliness
Great location, amazing staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Shakil

Liked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Kathy

Stayed 4 nights in Apr 2025

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating to us. I enjoyed my stay very much. I plan to return.
Stayed 5 nights in Apr 2025

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was good stay but the room i expected more with the ocean view, i expected more fancy but it is what it is .... the buffet was great 👍 ill stay there again but with a more newer room.the location was excellent
Stayed 3 nights in Apr 2025

8/10 Good

Joana Araceli

Stayed 5 nights in Apr 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Krystal Grand Cancun was nothing short of spectacular. The hotel radiates warmth, and the staff’s kindness and professionalism made every moment delightful. I highly recommend upgrading to the Altitude Suites for breathtaking ocean views that truly elevate the experience. A special shout-out goes to Jahar, who became more than just a bartender—he became a friend. His infectious laughter, engaging conversations, and spot-on recommendations for local activities and dining made our trip unforgettable. Thank you, Jahar, for your incredible hospitality, and thank you, Krystal Grand Cancun, for an extraordinary vacation.
Stayed 5 nights in Apr 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

Toan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is good and convenient. Direct access to beautiful beach. The room is not bad with daily service. However, my experience at their dinning restaurant in all 3 nights are TERRIBLE and beyond disappointment. In both times i tried their grill and Asian restaurants, we had to wait 1hr to 1hr and 30 minutes to get seated and until the food comes to the table. The food is not even good and the waiter even told us that food is pre_made and cannot be customized. What made my experience worse was the attitude of the employee at thr Grill restaurant when they served us. We had to wait 40 mins before we got seated and they sat other ppl who came later first. When I questioned, she ignored me and just said that we were next without further explanation. When i asked to talk with manager, he then explained that bc other ppl wants to sit in balcony . But that same couple after getting sat down in balcony then requested to go inside bc it was too windy and then we had to wait for another 15 mins bc of that. Same experience occured in my second time using their Asian restaurant when we had to wait at least 1 hr to get the food to our table. We also saw other couple got up and left in anger after waiting for a long time. This is my 2nd visit to this resort but my first time wasn't All inclusive and didn't have to experience in their dinning restaurants. This will be my last time visiting this resort.
Stayed 3 nights in Apr 2025

8/10 Good

Takeo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Employees are friendly. Ocean view is excellent. Everything is good except 1. Hot water didn't come out well (Shower) 2. Elevators were very slow 3. No seafood at all
Stayed 5 nights in Apr 2025

2/10 Terrible

Serghei

Travelled with family
Disliked: Amenities, property conditions & facilities
The good is the beach , beautiful beach The bad : The food low quality and no choice, every day the same The drinks low quality 5 restaurants,only 2 works Remodeling everywhere, noise and dust They paint in our room and it was crazy stinky Check in only at 3pm ,if you did it early ,you can't eat in the buffet before 12 , stay hungry:( Only 2 elevators work for all hotel , no ac in elevators Only Expedia guy helped us with room , and other issues
Stayed 11 nights in Mar 2025

6/10 Okay

SANDRA P

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Serbando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check in to the check out everyone was very helpful. Altitude Tower service was VIP. Thank you
Stayed 4 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not the best. Water stinked horrible even when you brushed your teeth you could feel it wasn't safe.
Stayed 3 nights in Apr 2025

2/10 Terrible

Joshua, CHICAGO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was rude. They were dismissive. It took a long time to get a drink which was extremely watered down and the facility wasn’t even near capacity. The ELEVATORS SUCK. Super Hot. No air. Very small. We walked 10 flights up and down it took so long for the elevators. We were there for 4 days and 3 nights. We got served coffee with our breakfast THE LAST DAY. They never come to your table and offer you anything. You self serve most of the time. And they seat u right next to someone when there are tons of empty seating. Hands down the worst stay I’ve had in all my travels. Wouldn’t recommend at all. And Cancún itself was just horrid. Too many salesman who sale the same thing. They wanted $40 US for a IPhone charger. Then when you order food they UP THE PRICE at the register. And try to make you use ATMS where your charged a PERCENTAGE rather than a flat fee. It’s crazy there now. I see why no one talks about Cancún anymore
Stayed 4 nights in Mar 2025