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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property

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Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Relax by the pool surrounded by a serene landscape view.
Stunning building with a grand entrance, framed by two columns and a flat roof, featuring a glass facade and a welcoming entrance area.
Stunning building with a clean design, large windows, and a beautifully maintained garden.
Enjoy cooking in this well-equipped kitchen with a gas stove, microwave, and granite countertop.
Check-in and manage your stay at our welcoming reception area, featuring workstations and a reception desk.

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Pool
  • Laundry
  • 24/7 front desk

Explore the area

Map
400 Second Ave, South Charleston, WV, 25303
  • Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Charleston Town Center
    ‪5 min drive‬
  • University of Charleston
    ‪8 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | 1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.2 out of 5, Very good, (1218)
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for 1 room
includes taxes & fees
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About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Suburban hotel with free airport shuttle and free local area shuttle
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business centre and conference space. Housekeeping is available on request.
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Charleston West by IHG. During your stay, you'll be close to Charleston Coliseum & Convention Center. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Mosa's Bar and Grille
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Just a 5-minute drive from Charleston Coliseum & Convention Center and 5 minutes from Charleston Town Center
  • Free airport and local-area shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Hotel & Suites Charleston West by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Hotel & Suites Charleston West by IHG. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Free self parking is available.

This 3.5-star South Charleston hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Mosa's Bar and Grille – This bar specialises in American cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 40 per pet, per night
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1004 reviews
Rating 8 - Good. 281 out of 1004 reviews
Rating 6 - Okay. 95 out of 1004 reviews
Rating 4 - Poor. 62 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Jennifer, Charleston

Disliked: Cleanliness, property conditions & facilities
Hotel is not near anything really. It is literally across the street from a middle school, so that is fun in the morning if you are trying to leave and in the afternoons with the bus and parents coming and going. Plus kids walking / cops monitoring everything. Additionally a church right next door. That was the view I had from my room. Which is very awkward as you are changing and such to view. They did not really clean my room except for 1 day when I was there. And honestly I would not deem that cleaning. Yes the towels were replaced and trash dumped and beds made. But the surfaces were not cleaned / wiped down. Plus the rest of the hotel overall never really seemed clean. I remember seeing the cleaning cart in the hallway and then dirt in the hallway like it was just passed by. Elevators too. Floors around the lobby seemed wet alot. Towels I had gotten seemed to have stains on them, so I had asked for new onees. One night I was there fire alarm goes off, we go outside via stairwell (which had trash in it). and it starts to rain (not too hard thankfully) and we are just standing there waiting. Fire engine arrives. No staff around, I go inside to desk and they are checking folks in, I ask umm what is going on. "oh just some kid pulled the alarm" Really? so no one was going to say anything? We all were just going to stand outside. Thansks for the notification and inconvience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Enjoyed my stay

It was awesome… enjoyed and the pool and jacuzzi was so relaxing. Rooms was nice and roomy, nice size bathroom and kitchen.. enjoyed my stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Stay

We had a nice time . Staff could have been better
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Amenities
A good place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Maritza

Stayed 2 nights in Apr 2025

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. I booked this hotel expecting breakfast to be included but was told due to the rate I paid on Expedia breakfast isn't included. I never heard of this before.
Stayed 1 night in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful Guest

The staff were so kind and friendly! They were helpful and made sure I had everything I needed for a wonderful stay.
Stayed 1 night in Apr 2025

8/10 Good

Rhiannon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room could have been slightly cleaner but overall enjoyed our stay and would stay here again. Staff was very kind and accommodating.
Stayed 2 nights in Apr 2025

6/10 Okay

Mike

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best locale

Location is a twisted route off the freeway in an industrialized location with train noise you can hear in the room. Restaurant was almost out of selections on Sunday evening with most local establishments closed.
Stayed 1 night in Mar 2025

8/10 Good

Trishia

Stayed 1 night in Apr 2025

6/10 Okay

Shanendoah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking surprise

Overall a nice hotel and decent stay. Its just surprising that with the price of the stay, breakfast is not included in the price. I have stayed a cheaper places and good quality breakfast that was included with the cost of the stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice Hotel. The friendly staff were very efficient and accommodating. The room was very clean and offered all the amenities expected. I will stay there again. I give it 5 stars!
Stayed 1 night in Mar 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Amber

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Good location. Food was good. Pool and hot tub was relaxing!
Stayed 1 night in Mar 2025

6/10 Okay

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2025

4/10 Poor

David

Travelled with family
Liked: Amenities
For the cost of the room I found our room way to small u could barely get the luggage cart in hardly any room to move around in. No towels brought to the room had to go to front desk to get new ones
Stayed 2 nights in Mar 2025

8/10 Good

Tiffany, Muncie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. The pool and jacuzzi are nice. Enjoyed dinner at restaurant. Food was good. Room was good. Bed was soft.
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Stayed 3 nights in Feb 2025

4/10 Poor

Barbara

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The price for this hotel was not worth it. After checking before booking that the hot tub was working....come to find out it is not functioning properly. Dining room was out of many selections on the menu. Staff in the dining room was discourteous. Area surrounding hotel was not nice ...no place to take a walk. Room was small and crowded.
Stayed 1 night in Mar 2025

8/10 Good

Erika

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. The pool area was very nice.
Stayed 2 nights in Mar 2025