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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property

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Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, pool loungers
Courtyard
Standard Room, 1 Queen Bed | 1 bedroom, desk, blackout curtains, iron/ironing board
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Pool
  • Laundry
  • 24/7 front desk

Explore the area

Map
400 Second Ave, South Charleston, WV, 25303
  • Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Charleston Town Center
    ‪5 min drive‬
  • Shawnee Sports Complex
    ‪6 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room

  • 36 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | 1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business centre and conference space. Housekeeping is available on request.
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Charleston West by IHG. During your stay, you're just a quick walk from Gateways Shopping Center. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Mosa's Bar and Grille
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Just a 5-minute drive from Charleston Coliseum & Convention Center and 5 minutes from Charleston Town Center
  • Free airport and local-area shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Hotel & Suites Charleston West by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Hotel & Suites Charleston West by IHG. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Free self parking is available.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Mosa's Bar and Grille – This bar specialises in American cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 30 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 13.99 per person
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1003 reviews
Rating 8 - Good. 281 out of 1003 reviews
Rating 6 - Okay. 94 out of 1003 reviews
Rating 4 - Poor. 62 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's got a great pool and it's safe
Stayed 1 night in Mar 2025

10/10 Excellent

HOPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very friendly motel

Our stay was more than great. We are not from this area and it is a very congested area but we had no worries because this hotel had a shuttle for us to and from the Colosseum and the driver was very friendly and very familiar with the area. We didn't have to leave our motel to eat we ate right at our motel another win win and has great food.
Stayed 1 night in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2025

10/10 Excellent

Lanny

Stayed 1 night in Nov 2024

8/10 Good

John, Powell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice staff. Decent older hotel on the side of the highway. Could use some upgrading.
Stayed 1 night in Feb 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birds in the lobby lots of allergens

When I went into the hotel they had birds there and after we checked in I had to turn in this asthma attack and I checked out with him like 20 minutes of checking in and they wouldn't give me a refund.
Stayed 1 night in Feb 2025

6/10 Okay

Meghan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel and room were clean and well kept. The staff were very friendly. We did not have a good night sleep because our room was directly beside the elevators on the 6th floor and the elevator was loud and constant all night long. We arrived back at the hotel after midnight and thought that it would stop throughout the night because lack of people using it so we didn’t ask to be moved. However, that was up not being the case. We were very disappointed.
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great time. Very clean
Stayed 1 night in Jan 2025

10/10 Excellent

Dorothy

Stayed 1 night in Dec 2024

6/10 Okay

Carroll

Stayed 1 night in Dec 2024

4/10 Poor

Chanelle

Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Stayed 2 nights in Jan 2025

4/10 Poor

Jeff

Stayed 1 night in Dec 2024

8/10 Good

Corbett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charleston favorite

FIX THAT SIDE DOOR! I will never stay here in the winter again. The whole first floor was totally miserable the first couple days. It’s was in the teens outside and felt like 35 degrees in the hallway. Then our heater didnt work, great service moved us to the second floor and this Floridan finally got warm. The heater was the best part of that room. Now, why is there only 2 TOWELS and 2 WASH CLOTHS? Saving money? I think not, just makes it harder on the clientele! 2 towels is crappy business. Best Western and Comfort Inn still provide 4 towels. This is my favorite place to stay. The breakfast looks incredible, but replace the side door situation. Imagine the automatic door opening and a FORCE of 19 degree air coming at you as you try to get out the door. Looks like a lawsuit waiting to happen when a small child gets hurt. The staff is incredible here. You’d get more business if you put a menu in the room. Found this great menu on the last day after dinner elsewhere. It’s an older hotel, it still my favorite as far a location and convenience.
Stayed 6 nights in Dec 2024

10/10 Excellent

Justin

Stayed 1 night in Dec 2024

8/10 Good

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

sharlice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My over all was nice. The food from the restaurant was not so good. But I would stay again
Stayed 2 nights in Dec 2024

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Football Championship Stay

Very nice lobby and pool area, plenty of parking, room is a little outdated but clean and beds were comfortable. They provide shampoo, conditioner and body wash in showers (Dove brand) Breakfast is an additional cost- they have a restaurant and bar.
Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Stayed 1 night in Nov 2024

6/10 Okay

Gary L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed having the bar and restaurant there. we got a room next to the elevator shaft and the noise kept us awake most of the night.
Stayed 1 night in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Frank

Didn’t like the MOUSE in our room eating his way through our snack tote. Didn’t care for the dead cockroach in the suite they moved us to after the mouse house!!
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

The hotel is in a convenient location, has a restaurant, is within walking distance to a couple of other restaurants, including a great Mexican place. The room was clean, the bed comfortable, the bathroom in good shape. It was quiet, even with the train tracks and freeway nearby. I am staying again on my return trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Nov 2024