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Hilton Garden Inn Charlotte/Concord

3.0 star property

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Photo gallery for Hilton Garden Inn Charlotte/Concord

Exterior
In-room safe, desk, iron/ironing board, rollaway beds
Terrace/patio
Indoor pool
Lobby

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

Map
7831 Gateway Ln Nw, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪13 min walk‬
  • Concord Mills
    ‪13 min walk‬
  • Charlotte Motor Speedway
    ‪4 min drive‬
  • Concord, NC (USA-Concord Regional)
    ‪4 min drive‬

Room options

View all photos for Two Queen Beds, Roll In Shower

In-room safe, desk, iron/ironing board, rollaway beds

Two Queen Beds, Roll In Shower

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, iron/ironing board, rollaway beds

Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room

In-room safe, desk, iron/ironing board, rollaway beds

Room

9.2 out of 10
Wonderful
(37 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Drinks & Snacks)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

In-room safe, desk, iron/ironing board, rollaway beds

Room

9.2 out of 10
Wonderful
(5 reviews)
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

In-room safe, desk, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

In-room safe, desk, iron/ironing board, rollaway beds

Room

8.8 out of 10
Excellent
(39 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible

In-room safe, desk, iron/ironing board, rollaway beds

Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, iron/ironing board, rollaway beds

Suite, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Charlotte/Concord

Hotel with free parking, near Concord Mills
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Charlotte/Concord offers 118 accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and hairdryers.

This Concord hotel provides complimentary wired and wireless Internet access. 50-inch LCD televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Charlotte/Concord. During your stay, you'll be within walking distance of Concord Mills. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Great American Grill
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Charlotte Motor Speedway and a few minutes from Concord Mills
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn Charlotte/Concord offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference space. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn Charlotte/Concord. A free area shuttle within 7 mi is available. Free self parking is available.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 7 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: USD 9.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,844 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 9.95 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Charlotte-Concord
Hilton Garden Inn Hotel Charlotte-Concord
Hilton Garden Inn Charlotte-Concord Hotel
Hilton Garden Inn Charlotte Concord
Hilton Garden Inn Charlotte/Concord Hotel Concord
Hilton Garn Charlotte Concord
Hilton Charlotte Concord
Hilton Garden Inn Charlotte Concord
Hilton Garden Inn Charlotte/Concord Hotel
Hilton Garden Inn Charlotte/Concord Concord
Hilton Garden Inn Charlotte/Concord Hotel Concord

Hilton Garden Inn Charlotte/Concord Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1002 reviews
Rating 8 - Good. 213 out of 1002 reviews
Rating 6 - Okay. 54 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Stayed 1 night in Apr 2025

6/10 Okay

Isaac

Business traveller, Travelled with partner
Disliked: Cleanliness
Had a roach crawl across the bathroom mirror.
Stayed 1 night in Apr 2025

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole process was great
Stayed 1 night in Dec 2024

10/10 Excellent

Scott, Charlotte

Stayed 1 night in Mar 2025

8/10 Good

Darrell, Louisville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient surroundings
Stayed 1 night in Feb 2025

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Terri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Will Be ONLY Stay

Arrived for check in to a room booked 3 months prior, and told 2 queen bed rooms were overbooked. I saw why...they got greedy and took in 2 busses of students, with no concern for previous reservations. Told I could check out of a king bed room in the morning, and move to the ACTUAL room I booked. This was not only wildly inconvenient, but would not work for me as I was traveling with expensive, refrigerated medication and had no where to store it between check out and check in later at 3. Asked to speak to manager, and was told he (Carl?) was on the phone. Left my number and went to dinner. Upon return, told he left for the night without calling! There's no manager on property at night!! Asked for a manager to call in the morning. Called at 11:15am, long after arrangements for check out/check in/luggage/medication would have had to be made. Decided that I would have to deal with wrong room (imagine needing 2 queens and having to make a king work for 3 days) as I had no trust for manager/property. We travel to the area twice a year, and will NOT stay there ever again. What a shame...the property os lovely, but poorly managed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Laanja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kathryn, Glastonbury

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very courteous and friendly and the hotel was very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Dawn

Stayed 1 night in Mar 2025

8/10 Good

Georgetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not appealing, but the service was good.
Stayed 1 night in Mar 2025

10/10 Excellent

Sridhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property & staff
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, nice people, restaurant food is AMAZING.
Stayed 1 night in Mar 2025

10/10 Excellent

Travis, Baltimore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Front desk staff was top shelf and so was the bartender.
Stayed 1 night in Feb 2025

10/10 Excellent

Farrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall cleanliness and staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Katrina

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so lovely! From the entrance, to the rooms; everything was so quiet, clean, smelled great, and felt like home. The rooms were spacious, upgraded, and pretty. The location is perfect as well. It is close to the highway and there is no shortage of dining options near by.
Stayed 1 night in Feb 2025

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Carl

Liked: Cleanliness, amenities, property conditions & facilities
The hotel charged me for the room at checkout when I was already charged at the booking. When I approached the front desk about the additional charge. The said I needed to contact Expedia. Expedia is doing their best to refund me my money for the additional charge, but the hotel staff seemed to not care at all about the additional charge. I wonder if they would feel that way if it was there money being stolen from them.
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and wonderful staff!

Great weekend trip! The room was extremely clean and in a great location! The staff was very accommodating and made us feel welcomed. I would recommend this hotel to anyone.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight Stay

Nice, comfortable overnight visit while passing through the Charlotte area. Would stay here again.
Stayed 1 night in Jan 2025