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MainStay Suites Chicago Hillside

2.5 star property

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Photo gallery for MainStay Suites Chicago Hillside

Exterior
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning

Explore the area

Map
4575 Frontage Rd, Hillside, IL, 60162
  • Drury Lane Theater
    ‪5 min drive‬
  • Oakbrook Center Mall
    ‪5 min drive‬
  • Brookfield Zoo
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby sitting area

Best Western Plus Chicago Hillside

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (1005)
The price is €104
for 1 room
includes taxes & fees
12 Jun - 13 Jun
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hotel in Hillside with free parking
Laundry facilities, a front desk safe and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with a safe and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer fridges, stovetops and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a limited basis and hairdryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at MainStay Suites Chicago Hillside. During your stay, you'll be close to Elmhurst Hospital - Main Campus. Free WiFi in public areas, free self-parking and laundry facilities are available.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and a lift
  • 15 minutes by car from Donald E. Stephens Convention Center and 6 minutes from Hines Veterans Administration Hospital
  • Pets welcome for a fee (restrictions apply)
As a guest of MainStay Suites Chicago Hillside, you'll find a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. WiFi is free in public spaces. MainStay Suites Chicago Hillside also features a front desk safe and a lift. Free self parking is available.

This Hillside hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

MainStay Suites Chicago Hillside Reviews

Reviews

6.4
Rating 10 - Excellent. 240 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 194 out of 1000 reviews
Rating 4 - Poor. 117 out of 1000 reviews
Rating 2 - Terrible. 230 out of 1000 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Marlin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact there weren't at least fresh fruits and donuts.
Stayed 6 nights in Feb 2025

4/10 Poor

Ebony

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When this place was the extended stay, it was decent. Now it’s like it’s run down and needs to be renovated.
Stayed 1 night in Feb 2025

6/10 Okay

Brittany

No hot water
Stayed 1 night in Feb 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Its okay. You have a kitchen. No breakfast. Room was clean.
Stayed 1 night in Feb 2025

6/10 Okay

Salvador

Stayed 1 night in Feb 2025

4/10 Poor

Brianna

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Latrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were comfortable .

Elevators wasn’t working and everyone had to use the stairs’ but other than that they pretty Decent and service was great kitchenette, with stove ,big refrigerator and sink for it to not be a five star hotel.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jasmine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
SAVE YOUR MONEY.. BOOK ANYWHERE ELSE BUT HERE. 👎👎 Terrible staff terrible hotel. 0stars … Hotel was dirty. We found old clothes inside the chair in the room. Room was cold all night and thermostat only went to 73 I think but it was much colder in the room. There’s no free Breakfast. Staff was rude and lied. I had called to confirm they have cribs for babies to sleep because I was traveling with my child and he said YES over the phone I get there check in and then he said he never said they had cribs over the phone and would not let us check out forcing us to stay the entire 3 nights. I asked for extra towels he said they didn’t have any. I asked for blankets he said they are $5 each. Like what hotels charges for linens bffr. I’ve worked at hotels but this definitely gives cheap crappy motel vibes. Save your money book elsewhere. Halls smelled like a mix of cigarettes smoke and musky cologne. Oh I forgot to mention the elevators didn’t work and when I asked to be moved to a lower floor since the elevator didn’t work he said they didn’t have any other rooms available. But they parking lot was empty.
Stayed 3 nights in Feb 2025

2/10 Terrible

Brianna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nasty stove didnt work refrigerator nasty
Stayed 2 nights in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Elevator was an order and had to go to the third-floor first room they gave me was dirty second run they gave me somebody was actually sleeping there third room was disgusting will never stay there again
Stayed 1 night in Jan 2025

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated. Lots of construction happening inside. Weird smells in hallways and then room.
Stayed 1 night in Jan 2025

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
We were without water over night
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Great
Stayed 1 night in Jan 2025

6/10 Okay

Kevin, Colorado Springs

It looks like there may have been a bug infestation
Stayed 1 night in Jan 2025

8/10 Good

Kenneth

Liked: Staff & service
It was okay.
Stayed 1 night in Jan 2025

10/10 Excellent

Danyel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Charles

Stayed 1 night in Oct 2024

2/10 Terrible

Elthea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

sephora

Love this location
Stayed 1 night in Jan 2025

10/10 Excellent

Danyel

Stayed 1 night in Jan 2025

4/10 Poor

Reggie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Doretha J

Stayed 1 night in Dec 2024

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Alonzo

Disliked: Staff & service, property conditions & facilities

Poor service

They dont clean the room
Stayed 2 nights in Dec 2024