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MainStay Suites Chicago Schaumburg

Property class: 2.5

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Photo gallery for MainStay Suites Chicago Schaumburg

Reception
Lobby sitting area
Blackout curtains, iron/ironing board, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking (One-Bedroom Sutie) | Blackout curtains, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
1200 Bank Drive, Schaumburg, IL, 60173
  • Place, Woodfield Mall
    ‪13 min walk‬
  • Place, LEGOLAND® Discovery Center
    ‪19 min walk‬
  • Place, Spring Valley
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(71 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Chicago Schaumburg

Along with a 24-hour fitness centre, this smoke-free hotel has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and barbecues. Weekly housekeeping is available.
MainStay Suites Chicago Schaumburg offers 120 accommodations with coffee/tea makers and a hairdryer. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Chicago Schaumburg. During your stay, you'll be within walking distance of Woodfield Mall. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a computer and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Woodfield Mall and a few minutes from Schaumburg Convention Center
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Chicago Schaumburg, you'll find a 24-hour fitness centre, barbecue grills, and a vending machine. A computer station is on site and WiFi is free in public spaces. MainStay Suites Chicago Schaumburg also features multilingual staff, a picnic area, and laundry facilities. Self parking is free.

This Schaumburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet (varies based on length of stay) plus a one-off USD50 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites WY
Hawthorn Suites WY Chicago Schaumburg
Hawthorn Suites WY Hotel
Hawthorn Suites WY Hotel Schaumburg Chicago
Hawthorn Suites WY Chicago Schaumburg Hotel
MainStay Suites Chicago Schaumburg Hotel
Hawthorn Suites by WY Chicago Schaumburg
MainStay Suites Chicago Schaumburg Schaumburg
MainStay Suites Chicago Schaumburg Hotel Schaumburg

MainStay Suites Chicago Schaumburg Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 337 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 118 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a dog in it when w e checked in moved rooms and that room was disgusting. Stains all over the furniture had to put sheets done to sit on couch. There was mold everywhere in the kitchen and bathroom. Ac didnt work. Manager did nothing...we were on 2nd floor our friends on 3rd and she had cructhes and elevator was broken. Completely disgusting will absolutely neber go back
Stayed 1 night in Jan 2026

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean room, great value
Stayed 14 nights in Dec 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was in nice condition. Just wish the beds were bigger and there was a second nightstand. Also, please get the elevator fixed.
Stayed 4 nights in Dec 2025

10/10 Excellent

Juan

Stayed 1 night in Jan 2026

10/10 Excellent

Sinethemba

Stayed 4 nights in Dec 2025

10/10 Excellent

Candace

Stayed 9 nights in Dec 2025

4/10 Poor

Saul

Good
Stayed 1 night in Dec 2025

4/10 Poor

Olubunmi

Stayed 1 night in Dec 2025

8/10 Good

Amorette

Staff was very courteous, just missing a table in the room.
Stayed 3 nights in Dec 2025

4/10 Poor

LaKeyvia

On Thursday, December 4th, 2025 I checked into room 115. While entering the room I could immediately smell smoke, like someone had been smoking inside that room. I tried to withstand it, but after about an hour or hour and a half my nostrils started to burn so I went to the front counter to inform James. He was kind enough to offer me another room. The next room we entered had the smoke smell as well so we went to room 112. Room 112 didn't have the smell of smoked, looked okay to stay in. Around 6pm while getting ready to shower, I noticed some ants on the floor. I didn't make a big deal because I got rid of them. On Friday, December 5th, 2025 around 3:15pm as I was sitting on the bed I heard the heating/cooling system on the wall make a disturbing sound and then there was a burning smell that followed. The heat had been working just fine beforehand. The room was set at 73 and went down to 71. I had ordered a small pizza and mozzarella triangles from Giordano's. I put the box with the rest of the pizza on the flattop stove.
Stayed 2 nights in Dec 2025

6/10 Okay

Minsu

Liked: Staff & service
Disliked: Cleanliness
The vents are full of mode
Stayed 10 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Washers and dryers reasonably priced. $2 & $2.25 respectively. Excellent for the price. Hot water could be hotter. Limited channels on television. Staff is very helpful.
Stayed 5 nights in Nov 2025

4/10 Poor

David

Liked: Cleanliness, amenities
Staff, John was rude and unprofessional. He refused to let me check in after i was checked out for 5 days.
Stayed 4 nights in Oct 2025

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Nov 2025

10/10 Excellent

Arik

Liked: Cleanliness
Awesome kitchenette, comfy bed, great bathroom
Stayed 7 nights in Nov 2025

4/10 Poor

Adekemi

Stayed 4 nights in Nov 2025

4/10 Poor

David

Liked: Cleanliness, amenities
MOD John was rude and blocked me from checking in. His attitude was poor. John has no business being in his role.
Stayed 10 nights in Nov 2025

2/10 Terrible

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
John refused my entery. John cited the cities 28.day stay rules. I had checked out ! For 4.5 days, law says 2 days. John,.was.rude, unprofessional and NOT AN ADVOCATE of me !!!! His customer.!!.John does NOT belong in his role. His customer service is the worse ive ever experienced in the Hotels Business.
Cops and ambulance 🚑 at this Hotel, weekly, sometimes, daily.
Stayed 5 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great staff !! JJ, John, Kevin , Judy !! Cleaning staff
Stayed 6 nights in Oct 2025

10/10 Excellent

Erwin

Stayed 1 night in Nov 2025

4/10 Poor

Kimberly

20 minute wait dur
Stayed 1 night in Nov 2025

10/10 Excellent

Isaac

Liked: Cleanliness, property conditions & facilities
Nice stay
Stayed 8 nights in Oct 2025

2/10 Terrible

Ansel

Disliked: Staff & service
Stayed 2 nights in Oct 2025

2/10 Terrible

Kiara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for business for 7 days and never again. Everything
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Kitchens are great, WiFi was weak
Stayed 14 nights in Oct 2025