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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Exterior
Premium bedding, in-room safe, desk, blackout curtains
Reception
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Free airport shuttle
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4.3 out of 5, Excellent, 872 reviews
The price is €104
includes taxes & fees
25 Jan - 26 Jan
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About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport by IHG. During your stay, you're just a quick walk from Big Creek Reservation. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and a sauna
  • Steps from Big Creek Reservation and 13 minutes on foot from Southwest General Health Center
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and A roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 12:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 339 out of 1001 reviews
Rating 8 - Good. 233 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 125 out of 1001 reviews
Rating 2 - Terrible. 147 out of 1001 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Susan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was being renovated. 3 Elevators but only One worked and it stopped for a while on 2nd day of our 5 day stay. Restaurant sucked as ran out of menu food. Didn’t want maid service in room but set out trash cans and the maid service didn’t take it for 2 days. Only pleasant thing was the service desk as the guy covering during the day tried to be friendly and accommodating. Never staying at this hotel again!
Stayed 4 nights in Oct 2025

6/10 Okay

Esther

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this place because it had pool and sauna amenities but when we got there it was under construction- so that was sad. However , the driver to and from airport was worth it!
Stayed 1 night in Oct 2025

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
Definitely not worth the price that was paid.
Stayed 1 night in Oct 2025

4/10 Poor

PABLO

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Made reservation ahead and once I arrived the front desk lady did not let me check in until 2pm, then later she said until 2:30 and then until 3pm, she was no friendly at all, she was with her phone all the time, then once I got in, the room was in bad shape, carpet was dirty, didnt look that old in the pictures and during my whole stay they never cleaned the room
Stayed 14 nights in Sep 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We were given a key to a room that was already occupied and we walked in when the other guest was in the shower. And elevators were not working and our room was on the 4th floor. I will never stay at this hotel again. Breakfast was mediocre.
Stayed 1 night in Oct 2025

2/10 Terrible

Cassaundra

Business traveller
Disliked: Amenities, property conditions & facilities
The room was okay. It was clean but my room was also on the 4th floor and the elevators all three went was non-functioning so everybody had to use the stairs. They did not post any signs stating that the elevators was not working. Horrible communication with there customers. Also, the staff did not feel any urgency in calling to get the elevators fixed.
Stayed 1 night in Oct 2025

4/10 Poor

Shannon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty Hotel, Falling Apart

Staff was nice. Hotel was dirty - hair in shower, rusted shower poles, elevator had only one working, toilet paper holder was broken, no sink stopper in bathroom sink, dirt and dust in all of the corners, peeling paint, etc
Stayed 3 nights in Oct 2025

6/10 Okay

PIERRE

Stayed 1 night in Oct 2025

4/10 Poor

Judith, Bancroft

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is very tired. Under renovations. Dan who helped with our bags was amazing. Front desk rude and not helpful at all. Would not recommend to stay here. Rooms were not particularly clean. Definitely needs a good renovation all the way around.
Stayed 1 night in Oct 2025

6/10 Okay

Burton

Travelled with family
Not sure of renovation timeline, or what is being renovated. But, it’s time. Strange speckles on the wall.
Stayed 2 nights in Oct 2025

8/10 Good

Karin

Stayed 1 night in Oct 2025

8/10 Good

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Gregory

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Amber

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night for a early flight. No wake up call ,so set your phone alarm. 24 hr shuttle was a plus. The room was fine, its not the Four seasons but it was clean and great for one night. The bar/ restaurant is a plus !
Stayed 1 night in Oct 2025

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This stay was terrible. The only bright spot was the employees trying to make the best of a bad situation. There was undisclosed construction which made the air quality worse with chemicals and solvents.
Stayed 4 nights in Sep 2025

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2025

10/10 Excellent

noelle angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real happy with the service
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

diah

Stayed 1 night in Sep 2025

6/10 Okay

Marie

Disliked: Property conditions & facilities
Not really up to ihg standards but if it’s only for a night or two it’s not the worst
Stayed 1 night in Sep 2025

2/10 Terrible

amar

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no water, when we asked the front desk clerk he said we are completely out of water and said at midnight to go to speedway to buy water and other stuff we needed. When I was trying to buy stuff from the front end shop he’s like why are you buying here don’t waste your money and go outside and buy.
Stayed 1 night in Sep 2025

4/10 Poor

Carissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet seat had a large crack in it, looked dirty and to have been like that for a long while. Trashcans down the middle of the hallways with water and garbage in it. No bulb in bedside table light or the main overhead light. Hair was in the shower like it hadnt been cleaned. Bed was fairly comfortable, but everything else felt dated, dirty, and like the staff didnt really care. Only one of our key cards worked as well.
Stayed 1 night in Sep 2025

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Dillia

Travelled with partner
Disliked: Amenities, property conditions & facilities
This place is very outdated. Only one elevator working and it’s very shaky. Waited a long time every time for it. Elevator smelled. They need serious renovations. Not sure why they gave me a handicapped room. They should have gave that to someone who really needed it. The bed made noise with every movement. Bathroom wasn’t fully cleaned and old. No bags were in the garbage cans. They need to replace the shower curtain. Breakfast wasn’t great. I will never come back here.
Stayed 3 nights in Sep 2025

6/10 Okay

Jesse

Business traveller
Disliked: Property conditions & facilities

Decent for a night or two

It was just ok. The room was dated and reeked of cigarettes. The staff was ok breakfast was pretty decent. Definitely could use some of those vending machines with a credit card reader because my $1.50 water took 2 dollars and gave no change.
Stayed 1 night in Sep 2025