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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Terrace/patio
Exterior
Breakfast, lunch, dinner served; Italian cuisine
Bar (on property)

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Gym

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Best Western Airport Inn & Suites Cleveland
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very good, 1,140 reviews
The price is €73
includes taxes & fees
7 Dec - 8 Dec
Best Western Airport Inn & Suites Cleveland

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport by IHG. During your stay, you'll be within walking distance of Southwest General Health Center. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and a sauna
  • 13 minutes on foot from Southwest General Health Center and a 3-minute drive from Baldwin Wallace College
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and A roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 347 out of 1008 reviews
Rating 8 - Good. 241 out of 1008 reviews
Rating 6 - Okay. 151 out of 1008 reviews
Rating 4 - Poor. 125 out of 1008 reviews
Rating 2 - Terrible. 144 out of 1008 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Geraldine

Disliked: Cleanliness, property conditions & facilities
I had a reservation for 2 nights. Upon arrival at 7:00 pm there were no clean rooms available. There were a lot of angry people waiting in the lobby for their rooms also. I finally got a room at 9:00 pm. The halls had dirty bedding & towels laying in piles on the floor which were still there in the am. The parking area was a bit of a walk in the dark, with no security. There was only one garbage basket in my room, without a plastic bag, in the bathroom, along with one box of kleenex, also in the bathroom. Also, not a single box of kleenex in the lobby. Getting into a room at 9 pm is unacceptable. They should have offered something to make up for it.
Stayed 2 nights in Aug 2025

6/10 Okay

Allison

Stayed 1 night in Aug 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities
First of all we did not get the room that we reserved. The only rooms that were available were king size beds which we did not have a reservation for. When we got to our room I looked down the hall and there was dirty linen all the way down the hall and made it look like a flop house. Our night bolt was broken on our door. From what I understand there were staffing problems which I can totally relate to however would probably never book at a Crown again.
Stayed 1 night in Aug 2025

4/10 Poor

Enea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

John

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Joseph

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most disappointing stays I've had in years! Everything about the property exuded an air of neglect & an "I don't care" attitude. Here's a partial listing of issues: 1 - Broken elevator 2 - Bed made in a sloppy manner & with missing sheet 3 - Belligerant attitude from one of the desk clerks 4 - Bundles of dirty bedding & a large trash receptical in the hall of the floor on which we stayed.
Stayed 1 night in Aug 2025

2/10 Terrible

Rosi

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have a room for us! Highly disappointed
Stayed 1 night in Aug 2025

10/10 Excellent

che

Stayed 2 nights in Aug 2025

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smothly
Stayed 1 night in Aug 2025

2/10 Terrible

Hilary

Travelled with group
Disliked: Cleanliness, staff & service, amenities
An absolutely awful experience, poor communication. We arrived around 3:30pm to check in, to be told at check in the rooms weren’t available yet due to the elevators being broken ; it was taking housekeeping longer to flip rooms. We checked in, paid for our room and waited. They offered us & other people/families to use the basement washrooms and hallways to get ready for the concert we were attending that evening. Before leaving for the concert we popped back up to the front desk & they confirmed it would be a couple hours but we would received at call when it was ready. Around 6pm we received a call that our room was ready, we informed them we were at a concert and would be there later … keep in mind we had already checked in and paid for our room. Hours later we arrived to the hotel, myself and multiple other families were informed that our rooms weren’t available and they had no where for us to sleep aside from being able to provide us with blankets to sleep in the lobby. We have contacted management via email three times now with no response. I would not recommend this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay with Crown Plaza when I am in town however this time housekeeping forgot to put soap and shampoo in the bathroom with tissues along with the bathroom sink didn't want to drain. However the front desk was amazing in all custome needs.
Stayed 1 night in Aug 2025

4/10 Poor

Howard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful. The pool has been closed for weeks. No hot water. Light bulbs missing.
Stayed 2 nights in Aug 2025

2/10 Terrible

Torrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Needs more help from Atlanta HQ

Leila, a manager from Atlanta sent to help turn around this Crowne Plaza location in Berea Ohio, was the lone highlight of our hotel stay. She was super friendly, constructive and making every effort to train staff and support guests. When we arrived to our room, the towels were still from previous visitor; garbage wasn’t taken out. The elevator smelled. Food leftovers were sitting on community room tables. Person at front desk continued to watch videos on their phone while helping guests. No evidence of cleaning staff. Full garbage bags laid on floor in hallway by cleaning cart that hadn’t moved once during my three day stay. Bed mattress was good!
Stayed 4 nights in Aug 2025

2/10 Terrible

Imee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom is not clean, full of hair. Beddings and pillow cases smells cigarette.
Stayed 1 night in Aug 2025

2/10 Terrible

Karin

Emailed the property for ask them to consider a refund due to flight cancellations for a funeral. No response
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Rachel

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 3 which they said was check in, didn’t get checked in until 6 pm, gave us a regular time when we reserved a suite with couch. Elevators weren’t working, all light bulbs in bathroom were out and pool was closed
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 1 night in Aug 2025

6/10 Okay

Brittany Alise

Travelled with partner
My room type wasn't available although I paid for it. Very upset that I paid for a King bed and I was forced into a queen I could barely fit. Horrible.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 8pm, our room wasn't ready. The receptionist didn't know when a room would be ready. The elevators were also broken. The property looked run down and dirty. We cancelled our reservation, not wanting to wait an unknown time to finally get a room.
Stayed 1 night in Aug 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel staff was extremely nice and had a great attitude with such a large event in town this past weekend. The rooms were clean and bed were comfy. The only issue I experienced was the elevator not working, but we made it work.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dalavion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t even get to stay in the room that I paid for as it were still being cleaned for hours while I were supposed to check in at
Stayed 1 night in Aug 2025

2/10 Terrible

Tonya

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Chaos

Complete chaos around check in. Room wasn’t ready when promised. Air conditioning didn’t work outside of the rooms. Most bathrooms were out of service. Elevators were out of service. People were turning the lobby area into places to get ready for events in the area. Complete disappointment will never stay there again.
Stayed 1 night in Aug 2025

2/10 Terrible

Khaleelah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel. I chose because of the pictures and the fact it had a bar, pool, breakfast, and dinner options. The elevators were out of service the entire stay; I was on the 3rd floor; I had a knee replacement and use a cane with stairs. I got to the hotel at 4pm a room was not available until 8:30pm. The toilet paper had a little paper on it ran out in the middle of the night they would not answer from the phone had to go down to the front desk to get toilet paper from the 3rd floor. Every bottle of soap shampoo whatever was bone dry empty on the bathroom walls and they never came to clean the room or bring fresh towels and I checked in Friday and checked out Monday. The comforter had blood specks at the foot; someone lazy put it at the foot where you wouldn’t notice it I’m sure. The pool was never opened the entire stay. I was deeply disappointed and feel like they owe me something. It was a terrible situation that I just had to deal with because the area was booked with so many activities. I hope they do better and this is not their norm because guest like me from 6 hours away had to endure.
Stayed 3 nights in Aug 2025