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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Outdoor pool, pool loungers
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Standard Room, 2 Queen Beds, Accessible, Refrigerator | Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily full breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Free WiFi

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪3 min drive‬
  • Place, Concord Pavilion
    ‪7 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(69 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Heritage Inn

Hotel in Concord with free breakfast and fitness centre
This hotel features an outdoor pool, a fitness centre and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Heritage Inn. During your stay, you're just a quick walk from Newhall Community Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 6 minutes on foot from Newhall Community Park and a 3-minute drive from Markham Regional Arboretum
  • Cats and dogs welcome for a fee (restrictions apply)
Best Western Heritage Inn offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 2900 square feet (269 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Guests are served a free full breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Reviews

Best Western Heritage Inn Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 384 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 162 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 90 out of 1000 reviews

Reviews

6/10 Okay

Kumaran

Stayed 2 nights in Aug 2025

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower wall was not fully attached to the wall. The door to the bathroom was about to fall off. The bed sheets, pillowcases, and pillows all had blood stains visible. The carpet on the floor in one area bubbled up and was a trip hazard.
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 4 nights in Aug 2025

10/10 Excellent

xu

Stayed 1 night in Aug 2025

6/10 Okay

Ryan

Close to venue.
Stayed 1 night in Aug 2025

10/10 Excellent

Theresa

Stayed 1 night in Aug 2025

4/10 Poor

Caden

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was clean, nice, spacious. All was good until i woke the next morning to very loud knocking from staff. Multiple times:(. You would think they wouldn’t send out room service until after 11 so the customer would not get disturbed very early.
Stayed 1 night in Aug 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a few things

It was a great stay, but a few things went on. The shower wouldn't shut off all the way, so it dripped for most of our stay. Even though our room was cleaned when entering, the floor seemed to still be dirty as even agrer we all showered, the bottom of our feets got black from walking the carpeted flooring. Noisy guest upstairs was walking late during the night and the neighbor two doors down slammed the doors a few times. Pillows were flat, no head support. Bed was comfy, when asked for towels and room service, it was great, very friendly workers.
Stayed 3 nights in Aug 2025

6/10 Okay

Deborah

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Check in was great, the guy that checked me in was extremely helpful. The pool was enjoyable. Breakfast was really good. My stay was nice until I spotted a huge cockroach/field roach on the counter by the sink. It was over an inch long and with all the lights on in my room, it shouldn’t have ventured out of hiding but it did. I would have given a 4, maybe 5 star review if there hadn’t been such a big roach on the counter. Hard to recommend somewhere with roaches… I have it 3 stars because everything else was fine.
Stayed 1 night in Aug 2025

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was super noisy. it sounded like the people upstairs were running laps around the room. I took my dog for a walk and there were cockroaches everywhere. Disgusting. the room itself was semi clean. there were people playing super loud music outside my room after midnight. will never stay here again
Stayed 2 nights in Jul 2025

6/10 Okay

Debbie

Stayed 1 night in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy and relaxing stay ! Thank you 😄
Stayed 1 night in Aug 2025

10/10 Excellent

Denisse

Stayed 1 night in Aug 2025

8/10 Good

deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kaeliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Laylawnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Near a lot of things
Stayed 2 nights in Jul 2025

10/10 Excellent

Denisse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Denisse

Stayed 1 night in Jul 2025

4/10 Poor

Howard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property wasn't bad and worked for our purpose. I was a bit disappointed with the room key reader that created an inconvenience. We were told it would be fixed, but it seemed that there was little or no communication between staff members. We had to walk from the back of the building to the front to get someone to open the door for us. They should have just fixed it while we were away and provided us a key afterwards. Unfortunately, one staff said it will be fixed and gave us a key that didn't work, while the other said it wasn't fixed and we have to wait until the original staff member returned before it can be fixed. Luckily, we only stayed two nights. Not sure if we will stay there again after this experience.
Stayed 1 night in Jul 2025

10/10 Excellent

CHRISTINA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent. The room is clean and comfortable bed. The breakfast is awesome. I definitely recommend this hotel. Great place to stay.
Stayed 3 nights in Jul 2025

6/10 Okay

Maria

Stayed 1 night in Jul 2025

6/10 Okay

Malia

Travelled with family
Liked: Room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

2/10 Terrible

Otilia

Stayed 1 night in Jun 2025

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and staff people
Stayed 2 nights in Jun 2025