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Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Welcome to our spacious lobby with a reception desk, seating area, and open-plan design.
Welcome to Holiday Inn Express & Suites, featuring a modern entrance with covered walkway and accessible parking.
Enjoy a wide selection of dishes at our buffet, featuring omelets, cheese, and more.
Guests can relax in the welcoming lobby area, surrounded by a geometric pattern and comfortable seating.
Relax in a stylish room with a large bed, flat-screen TV, and headboard light.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
4321 Communications Dr, Dallas, TX, 75211
  • Kay Bailey Hutchison Convention Center
    ‪7 min drive‬
  • American Airlines Center
    ‪8 min drive‬
  • Dallas Market Center
    ‪9 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪14 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room (Specialty)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

About this property

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Hotel in Dallas with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and Access to hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers 89 air-conditioned accommodations with a safe and free newspapers. LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites DALLAS WEST by IHG. During your stay, you'll be close to Dallas Market Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • 8 minutes by car from Kay Bailey Hutchison Convention Center and 9 minutes from American Airlines Center
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites DALLAS WEST by IHG also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Dallas hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express DALLAS WEST
Holiday Inn Express Hotel DALLAS WEST
Holiday Inn Express Hotel And Suites Dallas West
Holiday Inn Express Hotel Suites DALLAS WEST
Inn Express DALLAS WEST

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 429 out of 848 reviews
Rating 8 - Good. 266 out of 848 reviews
Rating 6 - Okay. 79 out of 848 reviews
Rating 4 - Poor. 35 out of 848 reviews
Rating 2 - Terrible. 39 out of 848 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Meghan

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Would stay again

The ladies who put out the breakfast in the morning were so nice. The bed was comfortable, water pressure good. The hot tub was a disappointment. It didn’t even get hot and it had way too much chlorine in the pool area. Definitely needs a little modernization, but not bad.
Stayed 3 nights in Mar 2025

8/10 Good

Jannessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great stay the only thing that wasn’t good was the water pressure in the shower, and the shower head was dirty.
Stayed 2 nights in Apr 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Staff was friendly & rooms were clean.
Stayed 1 night in Mar 2025

2/10 Terrible

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly!

The over all stay was pleasant.. we had 6 children staying in the room and the staff were friendly and accommodating. The location is clean and very family friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Rob

Stayed 2 nights in Mar 2025

10/10 Excellent

Esperanza, Midland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast! We would definitely stay here again!
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Very Disappointed

At first it was fine it was later in the evening when I went to sleep I heard water running got up to see and turn the light switch on which blew so now no light got our stuff packed up mine you it's about mid night and Im getting up at 3am to hit the road. Went down to front desk to have them move us. That person then says so you won't stay in that room? What? Should that even be a question, safety should be of their concern. Finally got a room but onlybto have the party going on next to us so yes I got no sleep.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok. Total of 3 travelers. Booked a double queen. Received a king bed with pull out sofa. Pull out sofa was very uncomfortable. That would be the only complaint to my stay was that I paid for two beds.
Stayed 1 night in Apr 2025

10/10 Excellent

Alvin

Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
I really liked how clean the hotel was. They had an amazing breakfast that was actually very fresh and delicious with lots of items to chose from!! I loved the hot tub but wished the pool had been heated!! Overall it was a great place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Bonnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff, Comfortable bed, clean, and excellent breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Maggie

Stayed 4 nights in Mar 2025

2/10 Terrible

mdrockz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had high ratings so I foolishly went here only to find it was lies. It looks clean at 1st glance, but when you get to your actual room I literally saw left behind hairs in the bathroom area. SO GROSS. it had patch jobs & the worst shower clogged up past my ankles. I let front desk know she just said she could have maintenance check in the AM. As I left in the AM the following day I noticed a toilet plunger so their plumbing issues are throughout the hotel.. 1st night I went to jacuzzi it looked pretty old even though in the pics it didn't look bad. I noticed a family who had young kids diving & swimming around in the jacuzzi. Other places I've stayed they don't normally allow kids (like 4-5) in the jacuzzi so I asked the front desk & they told me there were no restrictions. The breakfast was actually decent & the people working the buffet were friendly. The next night decided to try the jacuzzi again. This time it was only one lady in there & we started chatting. She said she had set the timer for only 15mins, but I don't think timer was working. As we were chatting we noticed a very strong smell of chlorine and it started to burn our throats and she coughed a lot. The whole pool area was smelling of strong chlorine. (The pool door was broken you had to be let in) I let front desk know again about chlorine & door. They didn't seem to concerned just stated they will have pool guy ck it in the AM. Lady in jacuzzi had to go to Urgent care the next day
Stayed 2 nights in Mar 2025

10/10 Excellent

LaShanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Edward

Stayed 2 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly!

Super friendly staff, good amenities. Location is not too far from anywhere downtown.
Stayed 2 nights in Mar 2025

4/10 Poor

Eric

Stayed 1 night in Jan 2025

2/10 Terrible

Geneva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was very friendly and very helpful. But what they don't tell you is that there's a $50 deposit, and yet it's been 2 weeks, and they still haven't refunded my $50 that they took out. But my receipt, when I checked out had the proper amount on it. But they still haven't returned my $50 deposit. And it has been 2 weeks since I was there.
Stayed 1 night in Feb 2025

8/10 Good

Tamika

Stayed 1 night in Dec 2024

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Facility

Excellent, no issues. Walking distance to many eateries.
Stayed 1 night in Mar 2025

4/10 Poor

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
People were great. Place was clean. Bed was like sleeping on concrete. If it wasn’t for the bed I would have given this 5 stars.
Stayed 2 nights in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in Feb 2025