This very much felt like a college dorm. Busy, loud, and kind of cramped. Our room was directly across from the staff service room and what seemed like all day and night, the door was opening and slamming shut.
My wife complained to me several times about it. She said that there should be a discount for anyone who has to use that particular room.
I will take the blame for not doing more research on your TRU brand. As larger sized people, that extra missing two feet of space was sorely missed. I don't think we'll be return visitors to the TRU brand.
Finally, of the three Hilton brand hotels we've stayed in this trip, only one has actively recognized our Hilton honors status upon arrival. I'm not sure if this is because we're relatively new to the program or something else? It would be nice if it was acknowledged @ the onset.