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Relais Florence

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Basic Double Room | Living area
Living area
Exterior
Interior
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Via Della Scala 48, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪5 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪11 min walk‬
  • Place, Piazza del Duomo
    ‪13 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪9 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Basic Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Relais Florence

Family-friendly Florence hotel connected to the convention centre, 6-minute walk to Piazza di Santa Maria Novella
Tour/ticket assistance, a front desk safe and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Limited housekeeping is available.
Relais Florence offers 4 air-conditioned accommodations, with a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered on weekdays only and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Relais Florence, you're connected to the convention centre and just a quick walk from Basilica of Santa Maria Novella. Enjoy features like free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Services include babysitting, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Piazza di Santa Maria Novella and Central Market
Relais Florence offers its guests multilingual staff, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi. Self parking is free.

This Florence hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per night); discounts available
  • Free self parking on site
  • Secured, covered extended parking on site (EUR 25 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage and a carport

Family friendly

  • In-room babysitting
  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekdays only)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 1 building
  • 1 floor
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered extended parking fee: EUR 25 per night
  • Nearby parking fee: EUR 25 per night (820 ft away)
  • Air conditioning fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Relais Condo Florence
Relais Florence
Relais Florence Hotel Florence
Relais Hotel Florence
Relais Florence Condo
Relais Florence Hotel
Relais Florence Florence
Relais Florence Hotel Florence

Relais Florence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 62 reviews
Rating 8 - Good. 27 out of 62 reviews
Rating 6 - Okay. 17 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Room was several blocks from where I expected
Stayed 1 night in Sep 2022

10/10 Excellent

Luch&Carolyn, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a location very close to the Trlais and SMN Station. It was perfect for us and Piero and his wife were perfect hosts!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Value for the price

More like Airbnb than hotel. The room is big but old. At least it’s near city center and safe
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Close to station, bus, although location different than that listed. Bathroom very narrow.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in Florence

I had everything I needed. Comfortable and close to the places of interest.
Stayed 9 nights in Sep 2018

10/10 Excellent

Mariadofe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic owner

Very near 5 mins. Walk to the main train station just behind the bus station, room is big clean and the toilet as well ,walking distance to the center of Florence, thanks to the couple owner Marcela & hubby and daughter Pamela who help us and guide us with other tour.
Stayed 3 nights in Sep 2018

8/10 Good

Wendy

Overall good

The Staff were very welcoming and helpful. The location was very convenient. Room was a bit rundown
Stayed 2 nights in Sep 2018

6/10 Okay

claude

Liked: Staff & service

Great location, nice front desk staff

Old and cold. " B&B" but had no breakfast. Said heat was rationed, and gave us extra blankets.
Stayed 1 night in Dec 2017

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to train and shopping and host

Excellent place would stay there again and would recommend to everyone

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't book again. The random apartments given were the worst of our trip and on the more expensive side.

6/10 Okay

Lottie, Chicago

Liked: Cleanliness, room comfort

Clean & close to train

Close to the train. Very friendly & agreeable hosts. Older residence but clean. Great if on a budget with no frills. I would stay there again.

10/10 Excellent

Karen, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was down the road from where we checked in. Hotel owner very nice and enthusiastic!!! Water pressure in the shower was great! Room large by European standards, and even had an elevator! We even had a mini fridge and microwave, though never needed it.

6/10 Okay

cristian, miami, fl

Liked: Staff & service
Disliked: Property conditions & facilities

It's not really an hotel. friendly staff.

When booking it was misleading thought it was a 5 star hotel. It's more of a guest house. Has large room and small bathroom. It's clean. Close to everything. Very noisy.

8/10 Good

WONG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice

Very convenient, near to ststion and buses. Host very friendly and helpful, ec xvept only Bed no Breadfast available. Supermart next to station.

10/10 Excellent

Alan, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a hotel in Florence

Easy to find, near the train station. Staff were very friendly and helpful, nothing was to much for them. Room was very large and clean. Perfect for what we needed.

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

October holiday

Room was basic but fantadtic location and extremely helpful hosts!

8/10 Good

Ann, England

Liked: Cleanliness, staff & service, room comfort

Reasonable Hotel close to Station

Stayed at Hotel Relais for 3 nights in May. Hotel was clean and close to station, had a slight issue with shower but were moved to another room immediately. The lady at reception was very helpful and gave tips on where to go to eat and where to visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

GD, Chandler, AZ

Liked: Staff & service, property conditions & facilities, room comfort

Basic budget hotel, good value for money

The innkeeper was extremely friendly and helpful. We didn't actually stay at the main building, but in an apartment about a block away because it was larger and could accomodate 4 people in our group. It was a decent sized apartment and had 2 separate sleeping areas. There was plenty of room to move around. The bathroom was small and tight, but good enough. The apartment could have been a bit cleaner, but we were there for only one night so I wasn't bothered by it. The apartment is old, but so is everything in Florence and so I wasn't surprised. The only issue we had was the air conditioner. It only provided air in one of the rooms and couldn't reach the 2nd room. It was hot and I slept without covers in only a t-shirt. Also the refrigerator was never cleaned and there was an old sandwich and melted ice cream. I would return again but would highly suggest to the innkeeper for a 2nd air conditioner, or at least a portable fan for the 2nd room.

6/10 Okay

Mark

Liked: Cleanliness, staff & service

Great location and great rate

We stayed in the 2 apartments located a couple blocks from the hotel but managed by the hotel. The rooms were larger since they are small apartments, but not in the best neighborhood. The AC worked well and the TV was nice. The bed was not real comfortable and the pillow was basic cut up foam in a pillow case. :( Of course we did not spend a lot of time in the room and only there for one night. Also the hotel did not supply any shower soap or shampoo. The hotel staff was very friendly. The location was right next to the train station which was great since we arrived by train and left by train. We could easily walk to il Domo and the Ponte Vecchio.

10/10 Excellent

Laura, Kazakhstan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, Great Room for Familes, Wonderful Hosts

This hotel is walking distance from the train station. The quadruple room was very large, which was a pleasant change in Italy. The hosts were wonderfully helpful and gave us great information about the museums and restaurants. I highly recommend this hotel for families on a budget.

8/10 Good

Pasqualino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il bagno
Stayed 1 night in Oct 2022

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para hospedarse Florencia

Buena atención, disposición del anfitrión y su esposa. Muy buena ubicación cercana a estación del tren. Habitación prolija.
Stayed 2 nights in Sep 2022