10/10 Excellent
Dakota
Travelled with partner
19 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great “new modern” hotel type where the main focus is not on the rooms but on the amenities around the hotel. Multiple dining/bar spaces; fantastic roof top pool and great social spaces in the lobby.
Conveniently located near the train station as well as a quick walk to the touristy areas yet far enough away that it’s quiet and away from crowds.
Only two downsides: we were awoken by the fire alarm in the middle of the night. Nothing the hotel can do about that, however it was chaotically disorganized outside so perhaps a fire drill with the staff might be in order; and we felt like we were going through high-level security every time we came back to the hotel in the evening.. The same gentleman asked us for our keycards multiple times each evening when entering a different space and/or directed us to confirm we were guests with the front desk - this was obnoxious and off putting. At one point we told him he saw us less than an hour ago and again the evening before.. perhaps they have issues with folks walking in off the street, however our private country club back home doesn’t take it to this level.. it’s a social club, not the UN Headquarters.
All said, we would stay again when in Florence when not in a villa, and will try out their other locations during our next travels.
Dakota
Stayed 4 nights in Oct 2025