See all properties

Best Western Plus Welcome Hotel Frankfurt

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Best Western Plus Welcome Hotel Frankfurt

Meeting facility
Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Lobby
Junior Suite, 2 Single Beds, Refrigerator (with Sofabed) | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Leonardo-da-Vinci-Allee 2, Frankfurt, HE, 60486
  • Place, Rebstockpark
    ‪6 min walk‬
  • Place, Frankfurt Trade Fair
    ‪8 min walk‬
  • Place, Congress Center Messe Frankfurt
    ‪18 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Single Bed

Superior Room, 1 Single Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Single Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Skyline Category, 1 Queen Size Bed

Skyline Category, 1 Queen Size Bed | Premium bedding, in-room safe, desk, laptop workspace

Skyline Category, 1 Queen Size Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 2 Single Beds, Refrigerator (with Sofabed)

Junior Suite, 2 Single Beds, Refrigerator (with Sofabed) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Single Beds, Refrigerator (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Superior Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • Sleeps 2

View all photos for Superior Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Queen Room

  • Sleeps 2

Similar properties

Lounge
Premier Inn Frankfurt Messe
Gallus
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
4.3 out of 5, Excellent, 187 reviews
The price is €61
includes taxes & fees
31 May - 1 Jun
Premier Inn Frankfurt Messe

About this property

Best Western Plus Welcome Hotel Frankfurt

This smoke-free hotel features a full-service spa, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Best Western Plus Welcome Hotel Frankfurt offers 173 accommodations with laptop-compatible safes and espresso makers. Beds feature premium bedding. 33-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Frankfurt hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they enjoy the helpful staff at Best Western Plus Welcome Hotel Frankfurt. During your stay, you'll be connected to the convention centre and just a quick walk from Frankfurt Trade Fair. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the overall condition of the property
  • Just a 2-minute drive from Frankfurt Trade Fair and 5 minutes from Alte Oper
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Best Western Plus Welcome Hotel Frankfurt offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 6 meeting rooms are available. Event space at this hotel measures 3358 square feet (312 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at the business-friendly Best Western Plus Welcome Hotel Frankfurt. For a fee, parking is available.

This 4-star Frankfurt hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
View – This restaurant only serves lunch.
Mellis – This bistro only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Mellis
  • View

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,358 square feet of conference space
  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Hand-held showerhead
  • Handrails in stairways (112 centimetre high)
  • Height-adjustable showerhead
  • Lift (84 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)

Entertainment

  • 33-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Covered self-parking fee: EUR 25.00 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Welcome Frankfurt
Welcome Hotel Frankfurt
Welcome Hotel Frankfurt
Best Plus Welcome Frankfurt
Best Western Plus Welcome Hotel Frankfurt Hotel
Best Western Plus Welcome Hotel Frankfurt Frankfurt
Best Western Plus Welcome Hotel Frankfurt Hotel Frankfurt

Best Western Plus Welcome Hotel Frankfurt Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 344 out of 846 reviews
Rating 8 - Good. 332 out of 846 reviews
Rating 6 - Okay. 103 out of 846 reviews
Rating 4 - Poor. 43 out of 846 reviews
Rating 2 - Terrible. 24 out of 846 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Anna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room, bad service,
Stayed 3 nights in Jan 2026

10/10 Excellent

Martin

Stayed 3 nights in Jan 2026

8/10 Good

Henrik Sommer

Clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Ayan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was satisfied
Stayed 2 nights in Dec 2025

8/10 Good

Karl-Heinz

Business traveller
Liked: Cleanliness, staff & service
Personal
Stayed 1 night in Dec 2025

8/10 Good

Walter

Liked: Cleanliness, amenities, property conditions & facilities
great staff
Stayed 1 night in Nov 2025

10/10 Excellent

Karoline

Liked: Cleanliness, amenities, property conditions & facilities
Everything was well organized
Stayed 1 night in Nov 2025

10/10 Excellent

Ariane

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes everything Was fine only the slow elevator was a bit anoying
Stayed 1 night in Nov 2025

4/10 Poor

Garry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Stayed 2 nights in Oct 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Stayed 3 nights in Oct 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2025

6/10 Okay

Horatius

Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Stayed 1 night in Aug 2025

4/10 Poor

wasim

Stayed 1 night in Aug 2025

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Erdinda

Stayed 1 night in Jul 2025

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good here
Stayed 1 night in Apr 2025

8/10 Good

SEYED-MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
room was very too small . other than that everything was great
Stayed 1 night in Jun 2025

8/10 Good

Amina

Stayed 1 night in Jun 2025

10/10 Excellent

Gila

Stayed 1 night in Jun 2025

6/10 Okay

Lokesh

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Zero courtesy, un experienced checkin staff - night . Broken safes and coffee machine and cold plus stale breakfast.Asked for baby milk and got denied.Had to walk 30 minutes at 1 am to get milk.I don’t recommend this place even for free.
Stayed 1 night in Jun 2025

10/10 Excellent

TAKUMA

Stayed 1 night in May 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

ANGEL

Stayed 3 nights in Mar 2025

10/10 Excellent

Iman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025