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Macalister Hotel Managed By The Ascott Limited

3.0 star property

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Photo gallery for Macalister Hotel Managed By The Ascott Limited

Front of property
Shower, hair dryer, bidet, towels
Reception
Front of property
Flat-screen TV, fireplace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3 Lebuh Nanning, George Town, Pulau Pinang, 10400
  • Place, KOMTAR
    ‪9 min walk‬
  • Place, 1st Avenue Mall
    ‪12 min walk‬
  • Place, Gurney Drive
    ‪19 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Bedroom ( 1 King + 1 Queen )

Minibar, in-room safe, desk, laptop workspace

2 Bedroom ( 1 King + 1 Queen )

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio

Minibar, in-room safe, desk, laptop workspace

Executive Studio

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, desk, laptop workspace

Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms

Minibar, in-room safe, desk, laptop workspace

Deluxe Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Bedrooms

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Bedrooms

  • City view
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Loft, 2 Bedrooms

Minibar, in-room safe, desk, laptop workspace

Executive Loft, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Suite, 2 Bedrooms

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

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About this property

Macalister Hotel Managed By The Ascott Limited

A 24-hour front desk and a front desk safe are available at this smoke-free hotel.
Macalister Hotel Managed By The Ascott Limited offers 26 air-conditioned accommodations with fireplaces and minibars. Flat-screen televisions come with satellite channels. Bathrooms include a shower, bidets and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Macalister Hotel Managed By The Ascott Limited, you're just a quick walk from KOMTAR.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Amenities include a front desk safe and a lift
  • 9 minutes by foot from KOMTAR and a 2-minute drive from Gurney Drive
As a guest of Macalister Hotel Managed By The Ascott Limited, you'll find a front desk safe and a lift. The front desk is open around the clock.

This 3-star George Town hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Offsite parking available (MYR 9 per day)
  • Street parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Macalister Hotel Managed By The Ascott Limited

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.0 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MYR 9 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Macalister Hotel George Town

Macalister Hotel Hotel George Town

Macalister Hotel Hotel

Macalister Hotel George Town

Macalister Hotel

Macalister Hotel By PHC

Macalister Hotel Managed By The Ascott Limited Hotel

Macalister Hotel Managed By The Ascott Limited George Town

Macalister Hotel Managed By The Ascott Limited Hotel George Town

Macalister Hotel Managed By The Ascott Limited Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 44 reviews
Rating 8 - Good. 15 out of 44 reviews
Rating 6 - Okay. 6 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Santosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Penang, within walking distance to all the attractions, lots of eateries everywhere, hospitals nearby. Just the perfect hotel to stay in Penang.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room, good location around eateries in nice legacy old style shophouses.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness
Hotel location is good, and room comfortable. But the hotel has zero atmosphere it feels like it's just surviving and that's it
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Li Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is nice near area food, the service is good only the bed and couch a little bit not clean, itching and dusty
Stayed 2 nights in Mar 2023
Verified

8/10 Good

ZAINI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with lots of option for dining. Finding a parking space can be a bit challenging. Very friendly and helpful reception staff but the housekeeper need to be a little bit more detailed when cleaning. Very spacious and clean room.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Not that great

Poor WiFi connection. I needed to sign in repeatedly. Very basic provision. Hand soap, comb, hair dryer etc were only provided upon request.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Kwok keung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The room smells, and bed frames has bending noises. First day towels was normal, 2nd day towels was terrible condition and smells. In room no hand washing and hair dryer provided. TV channel was limited. Not recommended.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

cleanliness and unexpected condition

There are urine stings on the toilet plate of the room and electricity stoppage happened on one day's morning. Yet, polite staffs and daily room cleaning service compensate those poor experience.
Stayed 5 nights in Jul 2019
Verified

6/10 Okay

Peter Jurgen Lutz

Liked: Cleanliness
The property is very well located with lots of food outlets around. All over the facilities are OK. The mattress was worn out at one side and killed my back. Otherwise the room was fine. Upon arrival and on first evening we had to experience the one staff that was arrogantly friendly, slow and not helpful. The 'why do you bother me' attitude. All other staff was excellent. So sad! One person spoils all.
Stayed 3 nights in Nov 2022
Verified

2/10 Terrible

Anne Kristiina

Disliked: Cleanliness
Ei vastannut odotuksia. Huoneessa kosteusvaurioita ja erittäin huonokuntoinen.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

房間大，可以24小時checkin，但房間有大曱甴

凌晨1:30到酒店，好快已經做完checkin手續，房間幾大，環境唔錯，但毛巾好舊，訓醒見到有隻大曱甴係入廁所位半死不生，已經好驚，打電話落酒店cs，好快有職員上黎幫我夾走隻大曱甴，不過一有曱甴係酒店房已經係唔合格。8am幾左右，旁邊幢大樓裝修鑽地拆牆，總之好嘈，如果酒店通知我，一定會另揀酒店，唔去住
Stayed 1 night in Aug 2025
Verified

8/10 Good

Karim

Liked: Cleanliness, staff & service, room comfort

Mysigt hotell i George Town

Vi fick en tvårumslägenhet på andra våningen i ett av hotellets hörn som ligger längs med huvudleden. Dock så var rummet väl ljuddämpat och vi stördes inte av ljud. Det jag kan anmärka på är att badrummet inte hadde någon fläkt eller ventilation så det blev väldigt fuktigt när man duschade även om man öppnade fönstret. Då duschkabinen inte var helt tätt vid dörren så blev det väldigt blött på golvet om man inte var försiktig när man duschade. Hade också gärna önskat ett större kylskåp. Området ligger ca 15min från Komtar bussterminal där du kan ta bussen till alla möjliga ställen på ön. Det ligger även en del affärer och matställen längs med gatan utanför hotellet.
Stayed 5 nights in Jan 2023
Verified

8/10 Good

Leong Keong

Liked: Cleanliness, staff & service, amenities
NA
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall is good

Comfortable room, love the shower pressure and heater. Great stay.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

NG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best rate, good room for family trip

Not sure why still feeling cold after off all the aircon. Maybe the centralise aircon problem or how. Overall the stay is satisfied. It will be good if the hotel prepare slipper for the room.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely experience staying at Macalister hotel from check in to our departure. The hotel was clean and minimalist that I had wanted and expected. A lot of local foods stands/courts around as well as being close by the street art (10 mins walking for me). Worth the stay :). Big thanks to the both check in and out FD agents!
Stayed 3 nights in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, Chic and Affordable

If you are looking for a strategic, clean, chic yet affordable hotel in the centre of Georgetown, I personally feel that this newly operated Macalister Hotel by PHC is by far a great option. Walking distance to several foodcourts with good food, the famous Lorong Selamat Char Kuey Teow, Jiao Sai mamak and more; you’ll be able to fulfil your food cravings without the hassle to drive and finding for carpark. There’s a coffee cafe, convenient store and Watson within the hotel so you can get your coffee fix, snacks and toiletries with just few steps. The room is spacious and clean while bed is big and comfy. The only downside is that the TV has limited channels. Overall is a good place to stay and will definitely return again when we travel to Penang.
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Newly furbish hotel that is clean and comfortable, the only drawback is the limited parking spots.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Yeanny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed with the max 2 keys policy

Max 2 keys were given during checked in while we have 4 people and were in the 2 bedroom suite room. Asked for more from the front desk and we’re told it’s the policy every room only can have 2 keys. Kinda disappointed with the front desk service.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good and bright and most importantly is clean.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備及裝潢很現代，飯店外觀又很有歷史文化風格，附近小吃也多，非常方便
Stayed 4 nights in Oct 2019
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room wasn't soundproof. Overall we enjoyed our stay.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Cheng Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pretty Heritage looking Hotel

Love the stay at this new hotel, the modern decor with clean cut lines. Room is spacious, and well laid out, clean and come with lots of pillows! Great location and surrounded by lots of good eateries, but yet sheltered from the busy main road of Jalan Macalister. Easy to walk around to explore nearby areas of interest (provided it doesn't pour), and street parking is easily available around the hotel. We will certainly be back, and highly recommended 😉
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Choong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New design, great location, super clean, comfortable bed and pillows, lot of electrical sockets
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Tai Hua

Stayed 2 nights in Jan 2026