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ibis London Thurrock M25

3.0 star property

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Premium bedding, in-room safe, desk, soundproofing
Exterior
Miscellaneous
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Weston Avenue, West Thurrock, Grays, England, RM20 3JQ
  • Place, Royal Opera House Learning and Participation
    ‪14 min walk‬
  • Place, The Backstage Centre
    ‪3 min drive‬
  • Place, Lakeside Shopping Centre
    ‪4 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪101 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Twin Room, 2 Single Beds

7.4 out of 10
Good
(17 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Double Room

Premium bedding, in-room safe, desk, soundproofing

Family Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 1 Double Bed, Accessible

Premium bedding, in-room safe, desk, soundproofing

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, soundproofing

Double Room, 1 Double Bed

8.6 out of 10
Excellent
(35 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

ibis London Thurrock M25

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Ibis London Thurrock M25 offers 168 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. Cable televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at ibis London Thurrock M25. During your stay, you'll be within walking distance of Lakeside Shopping Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Just a 3-minute drive from Lakeside Shopping Centre and 11 minutes from Orchard Theatre
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Ibis London Thurrock M25 also features a terrace, laundry facilities, and dry cleaning/laundry services.

This 3-star Grays hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
Ibis London Thurrock M25 has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.00 per person
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis London Thurrock M25 Hotel
ibis London M25 Hotel
ibis London M25 Hotel Thurrock
ibis London Thurrock M25
ibis Thurrock M25
London Thurrock M25
ibis London M25
ibis London Thurrock M25 Hotel
ibis London Thurrock M25 Grays
ibis London Thurrock M25 Hotel Grays

ibis London Thurrock M25 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1002 reviews
Rating 8 - Good. 314 out of 1002 reviews
Rating 6 - Okay. 132 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 84 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Steve

Stayed 2 nights in Jan 2026

6/10 Okay

Richard

Business traveller
Liked: Staff & service
Disliked: Amenities
The rooms looked abit dated
Stayed 2 nights in Jan 2026

6/10 Okay

Adebisi, Lagos

Liked: Cleanliness, amenities, property conditions & facilities
Toilet was leaking
Stayed 1 night in Jan 2026

10/10 Excellent

Andrius

Stayed 2 nights in Jan 2026

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Clean room friendly staff
Stayed 1 night in Jan 2026

6/10 Okay

Jinnah

Liked: Staff & service, amenities
Ok
Stayed 2 nights in Jan 2026

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Nice for an overnight stop, food. Was a little surprised to find the acces room we booked as my wife isn't so mobile was on the third floor?
Stayed 1 night in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was spot on. See you next time
Stayed 2 nights in Jan 2026

10/10 Excellent

Havva

Stayed 1 night in Dec 2025

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2025

6/10 Okay

David, Swindon

Liked: Cleanliness
Disliked: Amenities
Rm 31 - no heating in bathroom. Shower minimum temp almost unbearably hot. 1 bedside light switch broken - light on all night. Main room heating worked well. No USB (Aor C) in the room. No Gluten / wheat free options available at breakfast. Dog friendly👍
Stayed 2 nights in Dec 2025

10/10 Excellent

Justin

Stayed 1 night in Dec 2025

10/10 Excellent

ALEXANDER

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Spotless room, very convenient for Grays, Thurrock. Staff very respectful and helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean, good breakfast, good pre cruise stay
Stayed 1 night in Dec 2025

10/10 Excellent

Josie

Weekend over from Spain, everything I needed
Stayed 1 night in Dec 2025

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness
Biggest issue is we were placed on two ground floor rooms, and both had a pretty horrific sewage smell. We would have demanded to move or be refunded had we not only been using the rooms as a base. Rooms were very small - twin room is not really a twin room when there is hardly any space to separate the beds. Air conditioning was also squeeling so needed to be switched off. Beds were also not comfortable at all and only one flat pillow provided. Based on the above experience i would not stay again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Scott

Stayed 1 night in Nov 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room comfortable, breakfast poor, soggy cold hash browns, overcoojed sausages, really hard, likewise scrambled eggs overcooked. Coffee ok and likewise chocolate muffins. In future will not bother with breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Ian

Stayed 2 nights in Nov 2025

10/10 Excellent

Oluwaseun

Liked: Cleanliness, staff & service, amenities
Yes very nice....the room was perfect ....the only concern is the smell in the corridor but only for the first night I stayed and after the smell got better.
Stayed 2 nights in Dec 2025

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multiple Cars being broken into in the car park - unsafe & dirty
Stayed 1 night in Dec 2025

6/10 Okay

Patience

Travelled with family
Liked: Cleanliness, amenities
I has a very lovely stay at the Thurrock, all amenities were satisfactory for our one night stay. My only disappointment was the no clear signage of parking, neither did the hotel reception staff point this out on arrival what the rules on the parking on their site were. I was surprised when about 2 weeks or so later I received a parking fine which then put a damper on my stay at this hotel. Some hotels let you know as soon as you arrive how the parking stands.
Stayed 2 nights in Jul 2025

8/10 Good

Anisa

Stayed 1 night in Dec 2025

10/10 Excellent

Joy

Alll good and friendly staff
Stayed 1 night in Dec 2025

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