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Grand Mercure Lake Hamana Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Restaurant
Seasonal outdoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets
A hotel room with two beds, a TV, a desk, and a view of the water.
Miscellaneous

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Place, Lake Hamana
    ‪1 min walk‬
  • Place, Yuto Culture Center
    ‪5 min drive‬
  • Place, Hamanako Palpal Theme Park
    ‪17 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Sleeps 8
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Room with 2 single beds and 2 extra beds

Classic Room with 2 single beds and 2 extra beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

Classic Room, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 8
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (Shower Booth)

Standard Room, 2 Single Beds (Shower Booth) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds (Shower Booth)

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 3 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

A hotel room with a large window, a sofa, a bed, and a small table.

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Suite, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, Accessible

Classic Room, 2 Single Beds, Accessible | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds, Accessible

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Suite, 2 Single Beds

A hotel room with two beds, a TV, a desk, and a view of the water.

Classic Suite, 2 Single Beds

  • Sleeps 8
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (Modern Japanese Style)

Standard Room (Modern Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room (Modern Japanese Style)

  • Sleeps 6
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds

  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Grand Mercure Lake Hamana Resort & Spa

Along with a restaurant, this smoke-free hotel has spa services and a seasonal outdoor pool. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a children's pool, laundry facilities and a 24-hour front desk.
Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. This Hamamatsu hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor public bath. This service features separate men's and women's areas. There are hot springs on site.

During your stay at Grand Mercure Lake Hamana Resort & Spa, you'll be within walking distance of Yuto Culture Center. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include newspapers, a front desk safe and meeting rooms
  • On-site recreation includes hot springs
  • Steps from Lake Hamana and 8 minutes by car from Hamanako Garden Park
  • Free train station pick-up and train station drop-off shuttle service
Some rates at Grand Mercure Lake Hamana Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. Public spaces have free WiFi. Grand Mercure Lake Hamana Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. A train station pick-up shuttle and A train station drop-off shuttle are free. Spa services, a vending machine, and an arcade/games room are also featured at Grand Mercure Lake Hamana Resort & Spa. Self parking is free.

This 4-star Hamamatsu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Grand Mercure Lake Hamana Resort & Spa has a restaurant on site.

All-inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults and JPY 1997 to 1997 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPay, Merpay and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 230 out of 659 reviews
Rating 8 - Good. 271 out of 659 reviews
Rating 6 - Okay. 101 out of 659 reviews
Rating 4 - Poor. 40 out of 659 reviews
Rating 2 - Terrible. 17 out of 659 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024
Verified

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

kohei

Disliked: Staff & service, amenities
hospitality, congestion with elevators
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025
Verified

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025
Verified

4/10 Poor

Todd

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024
Verified

4/10 Poor

KOZO

Liked: Cleanliness
Disliked: Amenities
浜名湖の眺めは良くない立地
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

SUZAKI

Liked: Cleanliness, staff & service, property conditions & facilities
広くて停めやすい駐車場、いい香りのフロント、丁寧な接客、清潔で落ち着いた客室、広々とした浴場。クオリティの高い食事。何一つ不満はありませんでした。素晴らしいです。
美しい外観
車椅子でも大丈夫
ウェルカムドリンクは全て無料
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

YASUHIRO

豪華な雰囲気がよか
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

CHIEKO

Liked: Cleanliness, amenities, property conditions & facilities
広くてゆったりしており、スタッフも丁寧で良かったです
Stayed 1 night in Feb 2026
Verified

4/10 Poor

rie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
食事が残念でした。スタッフの対応は非常に良かったです。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hiromi

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの対応がとてもよかった
Stayed 1 night in Feb 2026
Verified

4/10 Poor

NOZOMI

布団をシーツがけから全て自分でやるとは思っておらず、家族4人分の布団を準備するのが大変だった。 それなりに支払いをしているのに、合宿のようである。夕飯も場所柄、もう少し刺身の種類があってもよいと思う。
Stayed 1 night in Feb 2026
Verified

8/10 Good

Gaphui

Liked: Cleanliness, staff & service, amenities
객실은 많이많이 많이 노후됨. 그래도 청결은 함 온천 시설이 꽤 괜찮음. 조식 음식은 좋은데, 사람이 너무 😂 많음. 밤 7시 채크인. 아침조식을 8시반 9시에 가능하다고 해서함
Stayed 1 night in Feb 2026
Verified

8/10 Good

chiharu

Liked: Cleanliness, staff & service, amenities
安くて良い
Stayed 1 night in Jan 2026
Verified

4/10 Poor

yasushige

Liked: Cleanliness
Disliked: Amenities
食事会場が混みすぎているのと、順番待ちの列に横入りが多い。 チェックイン時に館内施設の案内やアメニティの説明等がないままキーを渡され受付完了となりました。 忙しいのは分かりますが、もう少し他のホテルを見習い教育をされる必要が有るように感じます。
Stayed 1 night in Feb 2026