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Victoria Regal

2.0 star property

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Photo gallery for Victoria Regal

Pub
Interior
Interior
Deluxe Room, 2 Single Beds | Minibar, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
89 YAN AN ROAD ,HANGZHOU, 89, Hangzhou, Zhejiang, 310002
  • Place, Westlake Yintai Commercial Center
    ‪1 min walk‬
  • Place, Qinghefang Old Street
    ‪4 min walk‬
  • Place, West Lake
    ‪7 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Deluxe Room (New)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free wired internet

View all photos for Superior Suite

Superior Suite | Living area | LCD TV, DVD player

Superior Suite

  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Economy Room

Economy Room | Minibar, in-room safe, desk, iron/ironing board

Economy Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Family Suite, 1 Double Bed

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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About this property

Victoria Regal

Along with a restaurant, this hotel has a health club and a bar/lounge. Self parking is free. Other amenities include a sauna, a coffee shop/cafe and massage/treatment rooms. Housekeeping is not available.
Victoria Regal offers 179 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, safes and telephones.

Recreational amenities at the hotel include a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.
During your stay at Victoria Regal, you're just a quick walk from West Lake. Features include free self-parking, plus a restaurant and a gym.
  • Free wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Breakfast is offered for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • 9 minutes by foot from West Lake and a 4-minute drive from Wulin Square
  • Airport shuttle service available for a fee
Victoria Regal offers its guests a health club and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

A business centre and meeting rooms are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Victoria Regal. An airport shuttle (available on request) is available for a fee. Self parking is free.

Sixiang Chinese Restauran – This restaurant serves breakfast, lunch and dinner.
Free Angle – On-site bistro.
Excecutive Lounge – On-site pub.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee: CNY 68 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Excecutive Lounge
  • Free Angle
  • Sixiang Chinese Restauran

Things to do

  • Health club
  • Sauna

Family friendly

  • Babysitting
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 5 floors

Room amenities

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately CNY 68 per person
  • Airport shuttle fee: CNY 400 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Victoria Regal Hangzhou
Victoria Regal Hotel
Victoria Regal Hotel Hangzhou
Regal Hotel Hangzhou
Victoria Regal Hotel
Victoria Regal Hangzhou
Victoria Regal Hotel Hangzhou

Victoria Regal Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 100 reviews
Rating 8 - Good. 52 out of 100 reviews
Rating 6 - Okay. 18 out of 100 reviews
Rating 4 - Poor. 10 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

很差的住宿經驗

已訂房並預先付費了，CHECK IN時卻怎麼樣都說沒有訂房紀錄，再刷卡才以入住。 房間隔音差，設備也差，服務人員態度也不好。 總之是一次很糟的住宿經驗。
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Mabel

So so

The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
Stayed 1 night in Oct 2017
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Service déplorable

Les chambres sont grandes et correctement équipées même si les serviettes de toilettes mériteraient d’être changées car elle sont trouées. Le service est déplorable dès le check in. J'avais réservé une chambre non fumeur et on m'attribue une chambre fumeur, donc obligé de redescendre à la réception pour faire un changement. Le personnel s'occupant des chambres est bruyant, ils se baladent avec la musique à fond sur leurs portable dans les couloirs et les ascenseurs, je n'ai jamais vu dans un hôtel sensé être 4 étoiles. Gros problème d'organisation aussi, j'avais une réservation avec petit déjeuner inclus et lorsque je me présente à la salle de petit déjeuner, le réceptionniste me dit que je ne suis pas sûr leur liste. Ici encore obligé de lui faire comprendre que c'est leur problème de gestion des réservations. En résumé un hôtel à éviter si vous êtes habitué à des prestations de 4 étoiles et un service impeccable.
Stayed 1 night in Oct 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel badly maintain or no maintenance at all!!!

I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location. At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all. This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!! There was also stain on the towel given. Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!! Better to pay more and stay at an international brand hotel!! I
Stayed 2 nights in Sep 2017
Verified

8/10 Good

ash

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

西湖に近いホテル

フロントの接客は最低でしたが、目の前がデパートで西湖にも近く、立地はとても良いです。西湖周辺は平日にもかかわらず、大変な人出でした。観光客が多いためか、治安は良いです。女の子が夜ひとりで出歩いても、あまり怖くはないでしょう。日本の芸大にあたる中国美術学院も西湖のほとりにあり、とれもきれいな大学で、学生でなくてもトイレを使わせてくれます。
Stayed 3 nights in Sep 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
Stayed 2 nights in Sep 2017
Verified

4/10 Poor

M

Disliked: Property conditions & facilities, room comfort

Great Location - Terrible Hotel

Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
Stayed 4 nights in Sep 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
Stayed 1 night in Aug 2017
Verified

6/10 Okay

Ian

Good location

The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
Stayed 2 nights in May 2017
Verified

6/10 Okay

Haoyong

Disliked: Cleanliness

good location

It is in a good location near the west lake
Verified

8/10 Good

Yasushi

Liked: Cleanliness, room comfort
Disliked: Staff & service

観光に便利

西湖に近く、河坊街にも近いので、観光には最適です。近くに食事が出来るところもたくさんあり、持ち帰ることも出来るので、部屋で食べるのも良いと思います。中国の食堂ではビールを出さないところも多いので。 建物は新しくはありませんが、清潔に保たれています。泊まった部屋は広く、広いバルコニーも付いていました。 バスタブはありませんが、レインシャワーがあるのでまあ良いでしょう。
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

편리함

기대보다 좋음
Verified

6/10 Okay

Scott

Close to Westlake, but not thrilled

Not up to my personal standards. Expectations weren't a bit high for this hotel
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

閑静な場所だが、繁華街、西湖に近く便利

ホテルの前は広い道路だが、ホテルから右に行くとＴ字路のせいか交通量はわりに少ない。前はやや高級なデパートで、歩道が広く閑静な感じがする。５分ほどで、呉山公園で、そこから河坊街という食堂と屋台、みやげ物屋のにぎやかな通りになる、そこに続く中山路には、水路のほとりに、高級な店や博物館、ギャラリーなどがある。西湖にも近く１５分ほどで出られる。立地はいい。 最低料金で申し込んだためか、シャワーしかない部屋だったが、かなり広い部屋だった。たまたま、部屋の電話が故障していたので、従業員に言ったら、上の階の風呂のある（ソファーセットもある）さらに広い部屋に変えてくれた。 フロントも親切だった。
Verified

6/10 Okay

Anni Mayland

God beliggenhed og dejligt stort værelse

Hotellet ligger godt; tæt ved historisk gade med mange spisesteder og underholdning. Tæt ved metro, let at komme til Westlake, 200m til carrefour og eksklusivt shoppingcenter lige overfor hotel. Morgenmad ok, hvis man kan lide kinesisk mad. Receptionen taler kun lidt engelsk.
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

地點方便，近西湖

一開始給了我一間房間，但原來房間未收拾好的，之後換了另一間房間。房間有點舊，燈光不足，但整體住宿是舒適的。
Verified

4/10 Poor

passenger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good experience

The staff was rude. The hotel smell terrible. It was not good experience. It is not worth the price we paid.xxxxxxxxxxxxxxx
Verified

8/10 Good

XIAOMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感觉一般般，客房内不是很干净。
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service

在西湖和地鐵站附近，算是方便，價格亦算大眾化

裝修略為殘舊，少量油漆剝落；部份傢俬表面損壞“披口”，容易使人受傷；中央冷氣不能自行調校，感覺偏熱；衞生紙準備不足，需向服務員索取
Verified

6/10 Okay

Yiu Wa

Liked: Cleanliness, room comfort
酒店早餐食品質素差及選擇少。
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Hotel

An unexpected experience with inexperienced staff at the front desk. The bed size and room size (which are unacceptable) are totally different from what is shown in the photo of hotels.com, and the room at the far end of the floor was very filthy and stuffy. Then, we appealed to the front desk to change for a reasonable size and cleaner room. Eventually, we could move to a room with relatively bigger size and toilet. The Services provided and the hotel condition had been declined significantly since our last stay a few years ago. The only selling point is that it is near to the lake. That's all.
Verified

6/10 Okay

Eun chul

Liked: Staff & service, room comfort

좋은위치

호텔위치는 아주좋았음 오래된호텔로 생각되며 그로인해 예상보다 낡았다 새각됨
Verified

8/10 Good

qing

Liked: Cleanliness, room comfort
好订网兑换的住宿，到酒店已经挺晚了，酒店是小套房，浴室挺宽敞，小孩子喜欢泡浴缸，玩得挺开心。住宿体验还是不错的。
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service

Good 3 star hotel

The hotel was rated as 4 star but did not meet the expectations of a 4 star! Room was smaller than expected and amenities were minimal. The look/decor of the hotel was outdated. Otherwise we were comfortable with our stay.