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The Lapis Hotel

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Photo gallery for The Lapis Hotel

Exterior
Lobby sitting area
Outdoor pool, pool loungers
Lobby sitting area
Breakfast, lunch, dinner served; local and international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
21 Tran Hung Dao Str, Hoan Kiem Dist, Hanoi
  • Place, Hanoi Opera House
    ‪7 min walk‬
  • Place, Trang Tien Plaza
    ‪8 min walk‬
  • Place, Hoan Kiem Lake
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, Queen Bed, No View

Standard Room, Queen Bed, No View | Minibar, in-room safe, desk, blackout curtains

Standard Room, Queen Bed, No View

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Living area | 43-inch flat-screen TV with cable channels, TV

Executive Suite

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Connecting Rooms

Room, Connecting Rooms | Minibar, in-room safe, desk, blackout curtains

Room, Connecting Rooms

  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Double Room, City View

Minibar, in-room safe, desk, blackout curtains

Superior Double Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, desk, blackout curtains

Standard Double Room

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout curtains

Executive Suite

  • Sleeps 2

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • Sleeps 2

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2

Connecting Room

  • Sleeps 4

View all photos for Standard Twin Room

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room

  • Sleeps 2

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

  • Sleeps 4

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About this property

The Lapis Hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
The Lapis Hotel offers 70 accommodations with minibars and laptop-compatible safes. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at The Lapis Hotel. During your stay, you're just a quick walk from Hanoi Opera House. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Hoan Kiem Lake and Hanoi Opera House
  • Airport shuttle service available for a fee
The Lapis Hotel offers its guests an outdoor pool, a health club, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Lapis Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Hanoi hotel is smoke free.

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (538 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Lapis Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 600000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The Lapis Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Lapis Hotel Hanoi
Lapis Hotel
Lapis Hanoi
The Lapis Hotel Hotel
The Lapis Hotel Hanoi
The Lapis Hotel Hotel Hanoi

The Lapis Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 318 out of 498 reviews
Rating 8 - Good. 141 out of 498 reviews
Rating 6 - Okay. 28 out of 498 reviews
Rating 4 - Poor. 5 out of 498 reviews
Rating 2 - Terrible. 6 out of 498 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

tony, Ulverstone

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well located, attentive staff, great breakfast buffet, well priced.
Stayed 3 nights in Nov 2025

10/10 Excellent

Timothy John

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 6 nights in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed over night. Everything seemed perfect
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Lapis Hotel. The room and facilities were immaculately clean, and the staff were incredibly helpful and accommodating. We had a very early 4:00 AM checkout, and they still prepared breakfast for us to take away, which was a really thoughtful touch. Everything about the experience felt professional and warm. Highly recommend this hotel if you’re visiting Hanoi!
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Stayed 1 night in Apr 2025

6/10 Okay

Nemir, Richmond Hill

non
Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Staff was slow to react to noisy guests and made me change my room the last day because I booked on my own. They switched me to a slightly smaller but almost identical room so it seemed like they could have kept me in either room the entire time rather than switching me.
Stayed 1 night in Mar 2025

10/10 Excellent

Clare

Stayed 1 night in Jan 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel by the ministry of finance, around 20 minutes walk from the old quarter. As with all hotels, the pictures online are a bit better than reality, but the hotel is very nice nonetheless. Staff couldn’t be more helpful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in the French Quarter.

Lovely hotel. Good location
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, although did find housekeeping weren’t always punctual / making up the room despite request. Rooftop pool a great plus vs surrounding accommodation options.
Stayed 4 nights in Nov 2024

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

Lovely hotel and all the staff were really friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Timothy John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Fresh, bright, hotel with attentive staff
Stayed 1 night in Sep 2024

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jul 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premier rooms are wonderful. City views. I was surprise that the rooftop infinity pool was so large with gorgeous Hanoi skyline views. The front desk staff is awesome. I spent 3 nights in regular room, so worth it for the price but no views. I was OK with it, then I like the hotel so much I decided to upgrade to premier room and pay the different for two additional nights. I like the neighbored as lots of high quality cafes and restaurants without the international tourists. I've been coming to Hanoi for business for over 15 years and will definitely stay here again. One thing. It is an easy 15-17 minute walk to Ho Kiem Lake. The streets to and from the lake from the hotel are broad and quiet before 7:30am. Lots of embassies and government offices so great security. Every morning, I would walk to and around the lake and back to hotel taking about 50-55 minutes. Wonderful way to start the day. Also, the beds are amazing. Great sleep. Thank you, thank you.
Stayed 2 nights in May 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Characterful hotel. Nice rooms. Comfortable bed. Decent breakfast. Staff were lovely. Enjoyed rooftop pool. Could do with a bit of a clean up/ maintenance around spa area. Steam room handle is all decayed and coming apart leaving pieces of mouldy wood everywhere. Flickering light by pool. Pool fountain not working.
Stayed 6 nights in Apr 2024

2/10 Terrible

Justin

Stayed 1 night in Apr 2024

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Only stayed one night between flights- nice pool. Coffee shops and restaurants nearby.
Stayed 1 night in Mar 2024

8/10 Good

Christopher, Berkeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, clean and adequate sized room, good location.
Stayed 3 nights in Nov 2023

8/10 Good

Mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs upgraded my rooms for free of charge , that was very nice . The location is good , near many restaurants or lot of street foods are available around the area . We enjoyed the pool , jacuzzi worked ok but didn’t have warm water . We loved the steam room , overall we like the hotel . Just not walking distance from the central old quarter.
Stayed 2 nights in Sep 2023

6/10 Okay

KF

Liked: Cleanliness, staff & service, amenities
The WiFi is not stronger and stable in the room. It's very important to the guests. This weakness will make customers not to stay in again.
Stayed 4 nights in Sep 2023

6/10 Okay

Nicole

Liked: Staff & service, room comfort

Not quite as expected

The hotel is a bit dated and old. The photos show more modern rooms but that's not what we got. The lights in the room are a headache and very difficult to figure out. The TV was a nightmare to operate. The pool was good. Reception was very helpful. Bed comfy. Bathrooms need a bit of love as mould building up on seals. Location isn't great. You are quite far from everything. We wouldn't stay again.
Stayed 1 night in Aug 2023

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Tu, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Pho Thin and Bun Cha Obama. Great staff.
Stayed 2 nights in Jul 2023

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