Arrived at Tru around midnight. Front desk guy was cheery, didn't ask for a name, and just asked for my ID. He proceeded to tell me they didn't have a reservation under my name (thought middle was my last, easy fix). Found the reservation, and proceeds to offer only 1 pet fee (vs. 2) in trade for a good review. "Sure, no problem," I said, and was appreciative of the offer. This is where things got weird.
While checking in, another guest entered the lobby and approached the desk for check in. Front desk looks up, greets other guest & says he will help him in a moment. Other guest overhears I have dogs, and asks where they are. I reply my husband was parking and would be in shortly. Keep in mind, we're standing at least 3-5' apart.
Not sure if front desk didn't understand that other guest was only making friendly convo (FrDesk had an earbud in) but proceeds to hand my keys to the other guest after simply assuming we were traveling together. Luckily, other guest was just as shocked; he denied the keys, pointed to me, and reminded FrDesk that he was checking in on his own. Had I have been traveling alone, would've demanded another room after knowing other guest saw my room #. The lack of professionalism & attention to detail was incredibly off-putting.
OTHERWISE, Tru was a great place to stop for the night. Newer build, incredibly clean, working thermostat, and very comfy! Sheet+blanket combo were really thin and no spare blankets/fleece were available in-suite.
