2/10 Terrible
Nicole
Travelled with family
20 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent stay at Baymont by Wyndham Jacksonville Airport was one of the worst hotel experiences I’ve ever had. I checked in around 10 PM on October 9, 2025, and checked out less than two hours later because the conditions were completely unacceptable and unsafe.
The room was filthy — dirty sheets and bedding, blood stains on the walls, unswept floors, a ceiling beginning to cave in, bugs present, and a broken stairway landing that nearly caused a family member to fall. The shower doors were filthy, and the in-room phones didn’t work — once plugged in, they had no dial tone, making it impossible to contact the front desk.
When I went in person to report the issues and was told the manager wouldn’t be in until the next day and multiple guests were also in the lobby complaining about the same problems and leaving early. I have photos documenting everything.
Despite clear evidence and multiple witnesses, management has refused to take full responsibility or issue a full refund, claiming their “inspection” found nothing wrong — a completely inaccurate statement.
This property is a serious health and safety concern. The conditions were uninhabitable, and the lack of accountability is appalling. I’ve filed complaints with the Better Business Bureau, Wyndham Corporate, and the Health Department.
I strongly warn others not to stay here. Until Wyndham/Developer Inn enforces basic standards of cleanliness and guest safety, I would avoid this location at all costs.
Nicole
Stayed 2 nights in Oct 2025
