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Hotel Crown Palais Kobe

3.5 star property

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Photo gallery for Hotel Crown Palais Kobe

Enjoy a diverse selection of international cuisine and refreshing beverages at our buffet.
Conference room with a long table and comfortable seating, surrounded by natural views of the city.
Relax by the long, narrow pool surrounded by a tiled floor and wall-mounted light fixtures.
Relax in a spacious room with a large bed, seating area, and large window.
Welcome to our lobby, featuring a high ceiling, marble floor, and a beautiful wooden reception desk.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
1-3-5 Higashikawasaki-cho, Chuou-ku, Kobe, Hyogo-ken, 650
  • Kobe Harborland
    ‪2 min walk‬
  • Kobe Anpanman Children's Museum & Mall
    ‪7 min walk‬
  • Meriken Park
    ‪11 min walk‬
  • Osaka (KIX-Kansai Intl.)
    ‪77 min drive‬

Room options

View all photos for Standard Single Room, Smoking

1 bedroom, in-room safe, individually furnished, desk

Standard Single Room, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Triple Room, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Triple Room, Non Smoking

  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Single Room, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Standard Single Room, Non Smoking

8.4 out of 10
Very good
(21 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Twin Room, Smoking

1 bedroom, in-room safe, individually furnished, desk

Deluxe Twin Room, Smoking

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room, Smoking

1 bedroom, in-room safe, individually furnished, desk

Triple Room, Smoking

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Deluxe Twin Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

Rokko Double Room

  • Sleeps 2
  • 1 Queen Bed

Rokko Superior Twin Room-Non-Smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for ●Rokko Deluxe Twin Room

1 bedroom, in-room safe, individually furnished, desk

●Rokko Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Harbor Superior Twin Room

  • Sleeps 3
  • 2 Single Beds

Semi-Double Room-Smoking

  • Sleeps 2
  • 1 Double Bed

Rokko Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

●Harbor Deluxe Single Room-Smoking

  • Sleeps 1
  • 1 Single Bed

●Rokko Triple Room-Smoking

  • Sleeps 3
  • 3 Single Beds

Economy Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Rokko Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

●Harbor Deluxe Single Room-Non-Smoking

  • Sleeps 1
  • 1 Single Bed

Semi-Double Room-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

Rokko Deluxe Twin Room-Non-Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Rokko Triple Room-Non-Smoking

  • Sleeps 3
  • 3 Single Beds

●Rokko Triple Room,Non Smoking

  • Sleeps 3
  • 3 Single Beds

Rokko Suite

  • Sleeps 2
  • 3 Single Beds

●Rokko Deluxe Twin Room - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

Rokko Superior Twin Room-Smoking

  • Sleeps 3
  • 2 Single Beds

Harbor Twin Room

  • Sleeps 2
  • 2 Single Beds

Economy Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Harbor Deluxe Twin Room Non-smoking

1 bedroom, in-room safe, individually furnished, desk

Harbor Deluxe Twin Room Non-smoking

  • Sleeps 2
  • 1 Single Bed

Crown Suite

  • Sleeps 2
  • 1 King Bed

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4.3 out of 5, Excellent, (1004)
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About this property

Hotel Crown Palais Kobe

Central hotel connected to a shopping centre in Kobe with 3 restaurants
Along with 3 restaurants, this hotel has a full-service spa and self parking. WiFi in public areas is free. Other amenities include spa services, concierge services and dry cleaning.
Hotel Crown Palais Kobe offers 229 air-conditioned accommodations with a safe and complimentary slippers. Each accommodation is individually furnished. 23-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor public bath. The ryokan bathing area is open from 3:00 PM to midnight.
Our customers tell us that they enjoy the public transport around Hotel Crown Palais Kobe. During your stay, you'll be connected to a shopping centre and just a quick walk from Kobe Harborland. Free WiFi in public areas, 3 restaurants and a full-service spa are available.
  • Free WiFi
  • Enjoy Chinese cuisine while dining at Mandarincourt
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with aromatherapy, massages or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests speak favourably about the helpful staff and the proximity to public transport
  • Just a 4-minute walk from Kobe Harborland and 7 minutes on foot from Kobe Anpanman Children's Museum & Mall
There are 3 restaurants on site. WiFi is free in public spaces. Hotel Crown Palais Kobe offers its guests a full-service spa. There are 5 meeting rooms available. Spa services, a vending machine, and multilingual staff are also featured at Hotel Crown Palais Kobe. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Kobe hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Mandarincourt – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
TEPPAN ZENSOU – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,000 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 2,500 per person
  • 3 restaurants
  • Tea service

Restaurants on site

  • Mandarincourt
  • TEPPAN ZENSOU

Things to do

  • Full-service spa
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • On the riverwalk

Full-service spa

  • Aromatherapy
  • In-room massages
  • Public bath open from 3:00 PM - midnight
  • Public indoor bath (no minerals)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 17 floors
  • Ballroom
  • Built in 1992
  • Designated smoking areas
  • Genkan (entryway)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 23-inch LED TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2500 per person
  • Self-parking fee: JPY 1000 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Crown Kobe
Crown Palais
Crown Palais Hotel
Crown Palais Kobe
Hotel Crown Palais
Hotel Crown Palais Kobe
Kobe Crown
Hotel Crown Palais Kobe Kobe
Hotel Crown Palais Kobe Hotel
Hotel Crown Palais Kobe Hotel Kobe

Hotel Crown Palais Kobe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1002 reviews
Rating 8 - Good. 369 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Warren, Santa Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and upscale, but they have a single physical key for the room, which makes it difficult if you're traveling with someone. A card key system is preferable. They should look into providing a power outlet at bedside as well.
Stayed 1 night in Mar 2025

10/10 Excellent

Masanori

Stayed 2 nights in Nov 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most amazing time…

We stayed for a wedding, everyone was superb and looked after us so well. We cant thank everyone enough for an amazing stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Atsuko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 1 night in Jul 2024

10/10 Excellent

Sangeeta, Carlisle

Stayed 1 night in Jun 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel near shopping and boardwalk.
Stayed 2 nights in May 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was small for two adults to share
Stayed 3 nights in Apr 2024

8/10 Good

Ronghui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Yoshiaki

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need outlet or USB charger around night table. I had to move headboard to connect extension outlet.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , on harbor land , very close to station .
Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

TARIKUL

Stayed 1 night in Aug 2023

8/10 Good

Tuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the subway station and very convenient to take the subway trains. The room looks nice and clean.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Cleaning is very poor and unhygienic

From the outside it looks impressive and classy. I wouldn’t stay again and will report back to hotels com that I booked through about my concerns
Stayed 2 nights in May 2023

4/10 Poor

Corey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you like modern amenities like Wi-Fi, an outlet by your bed, and unstained carpets, this is not the place for you.
Stayed 1 night in May 2023

6/10 Okay

I A

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Badly stained carpet in need of a shampoo

Stayed 5 nights in Apr 2023

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and overpriced. I needed to change my reservation to a day later and the charge was tripled! Beds and pillows were very uncomfortable. Room was way too hot with no way to lower the temperature. The location however was excellent.

10/10 Excellent

Chih Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! High CP value. Recommended!

10/10 Excellent

ISABEL

Stayed 1 night in Oct 2022

8/10 Good

Martauli

Travelled with family and small children
Liked: Staff & service, amenities
👍
Stayed 1 night in Sep 2022

10/10 Excellent

DENNIS FERNANDEZ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best hotel I have stayed in Japan. Excellent customer service excellent hotel accommodations. Thank you so much. I will stay there again in the near future thanks!
Stayed 2 nights in Sep 2022

4/10 Poor

Alan

Stayed 1 night in Jun 2022

10/10 Excellent

Franky

Stayed 1 night in May 2022

8/10 Good

Mariafegagate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021