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Mercure Kota Kinabalu City Centre

4.0 star property

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Photo gallery for Mercure Kota Kinabalu City Centre

Relax by the ocean with a refreshing dip in the pool, surrounded by lounge chairs and a bar area.
Experience the Mercure Hotel's sleek, modern design with expansive views of the surrounding area from its large windows.
Relax in a spacious room with a large bed, desk, and chair, surrounded by lush views and framed artwork.
Enjoy communal and dining experiences with expansive views of the surrounding greenery.
Relax in our lounge area with comfortable seating and a bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000
  • Jesselton Point Ferry Terminal
    ‪2 min walk‬
  • Suria Sabah Shopping Mall
    ‪3 min walk‬
  • Gaya Street Sunday Market
    ‪8 min walk‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Coffee/tea maker, electric kettle, eco-friendly cleaning products

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Coffee/tea maker, electric kettle, eco-friendly cleaning products

Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, View

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

1 bedroom, minibar, in-room safe, desk

Suite, 3 Bedrooms

  • 112 sq m
  • Sea view
  • Sleeps 5
  • 3 Double Beds

View all photos for Superior Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, View

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Single Beds, View

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Kota Kinabalu City Centre

Hotel in Kota Kinabalu with 2 restaurants and bars/lounges
Along with 2 restaurants, this smoke-free hotel has an indoor pool and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a coffee shop/cafe. Change of towels is available on request
Mercure Kota Kinabalu City Centre offers 226 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
During your stay at Mercure Kota Kinabalu City Centre, you're just a quick walk from Gaya Street Sunday Market. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy Italian cuisine at Fratini's, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Steps from Jesselton Point Ferry Terminal and 7 minutes on foot from Gaya Street Sunday Market
Mercure Kota Kinabalu City Centre offers its guests an indoor pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The business-friendly Mercure Kota Kinabalu City Centre also features dry cleaning/laundry services, 24-hour room service, and a porter.

This 4-star Kota Kinabalu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Fratini's – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.
Mou Passant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Compass – On-site rooftop bar. Happy hour is offered.
24-hour room service is available.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Compass
  • Fratini's
  • Mou Passant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 25 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Kota Kinabalu City Centre

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Mercure Kota Kinabalu City Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 213 out of 685 reviews
Rating 8 - Good. 293 out of 685 reviews
Rating 6 - Okay. 100 out of 685 reviews
Rating 4 - Poor. 53 out of 685 reviews
Rating 2 - Terrible. 26 out of 685 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Stayed 1 night in Mar 2025

2/10 Terrible

Naiyeak

Liked: Cleanliness
Very friendly and nice views
Stayed 1 night in Dec 2024

10/10 Excellent

Azaiddy

Business traveller
Old property. Need renovation.
Stayed 1 night in Dec 2024

10/10 Excellent

Virendra, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Freddie

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Stayed 1 night in Sep 2024

4/10 Poor

satoshi, fujieda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor of toilet, and sink area are wet every time due to water leakage.
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Worth with the price

Big room. Comfortable bed. Strong water. Small bathroom and toilet.
Stayed 2 nights in Jul 2024

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.
Stayed 2 nights in Jul 2024

8/10 Good

Ka Wei

Stayed 6 nights in Jun 2024

2/10 Terrible

Marisa

Disliked: Cleanliness, amenities, property conditions & facilities
I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else
Stayed 3 nights in Mar 2024

6/10 Okay

Leon

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Yog Gin

Travelled with group
Liked: Cleanliness, room comfort

Mercury hotel Kota Kinabalu

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.
Stayed 3 nights in Feb 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

lau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Stayed 3 nights in Dec 2023

8/10 Good

Alex Fong

Business traveller, Travelled with partner
Staff are helpful and friendly.. would be good if can provide parking space.
Stayed 2 nights in Dec 2023

4/10 Poor

Holly

Stayed 2 nights in Nov 2023

4/10 Poor

NOEL

Disliked: Cleanliness, property conditions & facilities
1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Stayed 2 nights in Nov 2023

6/10 Okay

Margaret

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Noorshafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.
Stayed 3 nights in Sep 2023