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Mercure Kota Kinabalu City Centre

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Kota Kinabalu City Centre

A person in a modern indoor pool with clear glass walls, a tiled column, and a glass table with a drink.
A tall hotel with multiple floors, large windows, and a sign indicating it is a Mercure hotel.
A lobby with a blue sofa, yellow chairs, and a staircase.
2 restaurants; breakfast, lunch and dinner served
A man and a woman sitting on a blue couch in a modern lounge area with a bar in the background.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000
  • Place, Suria Sabah Shopping Mall
    ‪3 min walk‬
  • Place, Gaya Street Sunday Market
    ‪8 min walk‬
  • Place, Kota Kinabalu Central Market
    ‪13 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

A modern kitchen with dark wood cabinets, a stainless steel refrigerator, and a dining area with a round table and chairs.

Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 3 Bedrooms

Minibar, in-room safe, desk, iron/ironing board

Suite, 3 Bedrooms

  • Sea view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a sofa, a small table with a magazine, a TV, and a kitchenette.

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, and a chair.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A modern bathroom with a large white sink, a wooden door, and a blue patterned wall.

Superior Room, 2 Single Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A modern bathroom with a large white sink, a wooden door, and a blue patterned wall.

Superior Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with a large bed, a desk, and a chair.

Superior Room, 2 Single Beds

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Kota Kinabalu City Centre

Along with 2 restaurants, this smoke-free hotel has an indoor pool and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a coffee shop/cafe. Change of towels is available on request
Mercure Kota Kinabalu City Centre offers 226 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
During your stay at Mercure Kota Kinabalu City Centre, you're just a quick walk from Gaya Street Sunday Market. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy Italian cuisine at Fratini's, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Steps from Jesselton Point Ferry Terminal and 7 minutes on foot from Gaya Street Sunday Market
Mercure Kota Kinabalu City Centre offers its guests an indoor pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The business-friendly Mercure Kota Kinabalu City Centre also features dry cleaning/laundry services, 24-hour room service, and a porter.

This 4-star Kota Kinabalu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Fratini's – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.
Mou Passant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Compass – On-site rooftop bar. Happy hour is offered.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Compass
  • Fratini's
  • Mou Passant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 25 floors
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Kota Kinabalu City Centre

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Mercure Kota Kinabalu City Centre Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 232 out of 723 reviews
Rating 8 - Good. 304 out of 723 reviews
Rating 6 - Okay. 105 out of 723 reviews
Rating 4 - Poor. 54 out of 723 reviews
Rating 2 - Terrible. 28 out of 723 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in an interesting area of town, close to restaurants and a well stocked supermarket.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Katherine

Liked: Cleanliness, amenities
Good location with plenty of coffee, good food and shopping nearby. Jesselton Quay was also very conveniently located within walking distance.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Rooms nice size, great location. Staff friendly and attentive when required.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Clean and great that filtered water available in room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, close to the ferry and to Suria shopping centre. Short walk to main part of Gaya street
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Lutfi

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff Spacious room/flat
Stayed 1 night in Jul 2025
Verified

8/10 Good

Allwin

Liked: Cleanliness, staff & service, amenities
Clean room. The hallway looks aged. No designated parking. Had to make 10 rounds just to find parking. Walking distance to shops
Stayed 1 night in Mar 2026
Verified

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Very old building with bad sound insulation to traffic outside even though we were on the 20th floor. Mould around shower sealant and breakfast wasn’t great at all. I just went out to eat with kids!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, near big shopping mall and lots of eateries.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Miao

Liked: Staff & service, amenities, property conditions & facilities
The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who are very helpful, a good location for activities and access to eateries and markets
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Naiyeak

Liked: Cleanliness
Very friendly and nice views
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Lepina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central located hotel

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk. The staff were always really nice and smiling. The breakfast was definitely fresh and varied. I would recommend staying here and booking the sea view room.
Sea view from the window
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable with the two for drinking water a huge benefit. The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too. The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly
Bed in standard room
Rooftop pool
Mocktail
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Dharmanandan

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and excellent front desk team.
Verified

8/10 Good

chin chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well maintained
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Yun Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 9 nights in Jun 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for shopping!

The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at this charming hotel. The atmosphere was spacious and quaint, offering a peaceful retreat while still being incredibly convenient. Its location made it easy to access all parts of Kota Kinabalu, whether for sightseeing, dining, or shopping. The staff were warm and welcoming, and the overall experience was smooth and relaxing. Highly recommended for anyone looking for comfort and accessibility in one place!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Miao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great—very close to Jesselton Harbor. We booked the OWD course, so it was super convenient for us—only a 3‑minute walk. There’s also a big shopping mall nearby, plus it’s easy to find the durian street, fruit market, and seafood market. The hotel price is quite cheap, and it’s clean enough. It could be a bit better, but overall, it’s all good.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Alex Fong

Staff are helpful and friendly.. would be good if can provide parking space.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Stayed 1 night in Mar 2025