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Crowne Plaza Lansing by IHG

3.5 star property

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Photo gallery for Crowne Plaza Lansing by IHG

Exterior
Exterior
Interior
Premium Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, iron/ironing board
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
925 S Creyts Rd, Lansing, MI, 48917
  • Lansing Mall
    ‪4 min drive‬
  • Horrocks Farm Market
    ‪4 min drive‬
  • Lansing Center
    ‪7 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 33.1 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 33.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible) | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Room amenity

Premium Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 33.1 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Worklife)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed (Worklife)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Worklife)

Standard Room, 2 Queen Beds (Worklife) | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds (Worklife)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Worklife Walk-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed (Worklife Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Room amenity

Premium Room, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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Hilton Garden Inn Lansing West

  • Pool
  • Hot tub
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  • Parking included
4.6 out of 5, Wonderful, (694)
The price is €163
for 1 room
includes taxes & fees
3 Aug - 4 Aug
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About this property

Crowne Plaza Lansing by IHG

Suburban hotel with fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Crowne Plaza Lansing by IHG offers 211 accommodations with a safe and coffee/tea makers. 47-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Lansing hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Lansing by IHG. During your stay, you'll be close to Lansing Mall. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bordeaux
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym
  • Just a 4-minute drive from Lansing Mall and 8 minutes from Michigan State Capitol
Crowne Plaza Lansing by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 15 meeting rooms. Event space at this hotel measures 17049 square feet (1584 square metres) and includes conference space. The business-friendly Crowne Plaza Lansing by IHG also features a vending machine, concierge services, and room service (during limited hours). Self parking is free.

This 3.5-star Lansing hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
Bordeaux – This restaurant specialises in American cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Bordeaux Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • Bordeaux Bar

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,049 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Hot tub
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Lansing West
Crowne Plaza Lansing West
Lansing Sheraton
Lexington Hotel Lansing
Sheraton Lansing
Crowne Plaza Lansing West Hotel
Crowne Plaza Lansing West
Crowne Plaza Lansing by IHG Hotel
Crowne Plaza Lansing an IHG Hotel
Crowne Plaza Lansing by IHG Lansing
Crowne Plaza Lansing West an IHG Hotel
Crowne Plaza Lansing by IHG Hotel Lansing

Crowne Plaza Lansing by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 325 out of 535 reviews
Rating 8 - Good. 157 out of 535 reviews
Rating 6 - Okay. 35 out of 535 reviews
Rating 4 - Poor. 11 out of 535 reviews
Rating 2 - Terrible. 7 out of 535 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

rose

Stayed 1 night in Apr 2025

2/10 Terrible

Judith

DISPLEASURE WITH HOTELS.COM

We have stayed at Crowne Point before and they have always been wonderful. This review is regarding HOTELS.COM. I needed to cancel my reservation the day of my scheduled visit. The reason being the weather was terrible with high winds, rain and lightning. I was not comfortable leaving home. I called the number provided on Google. This number was connected to a TOY MANUFACTURER! I called yet another number I found on Google and a lady answered but had to transfer me to another department due to the nature of my request. Once transferred, I was disconnected immediately. The following day I called same phone numbers found on Google...once again, the TOY MANUFACTURER! I contacted Crowne Pointe in Lansing to explain my cancelation and they said they understood but couldn't do anything re: my refund of $161.28 due to canceling the day of the reservation PLUS I paid HOTELS.COM; not Crowne Pointe. I feel I'm due the return due to the reason being the terrible weather (National Weather Advisory had issued warnings). HOTELS.COM has terrible customer service! I'd rather make my own reservation than go through them. You can't talk to a real human being. They don't provide a valid phone number. The Virtual Operator is of no help as it eventually disenables any further conversation and will not transfer you to a real/live CSR. There is NO way to speak to someone. I will make sure to tell my vacationing friends to avoid HOTELS.COM & I encourage you to do the same.
Stayed 1 night in Apr 2025

8/10 Good

Carmella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible food

Food was horrible!!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Dalia

Liked: Cleanliness, amenities
I enjoyed my stay
Stayed 1 night in Mar 2025

10/10 Excellent

robert, utica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent and special thanks to the fine gentleman at the desk who found my phone near the pool and held it for me.
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa, Brighton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

ELYSE

Stayed 1 night in Feb 2025

2/10 Terrible

Jaylen

Stayed 1 night in Feb 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, just as described, plenty of storage/closet space. Breakfast was very good, hot, fresh, and plenty of options. Would stay here again
Stayed 2 nights in Feb 2025

6/10 Okay

Kodee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I have stayed here a couple of times after some fundraisers events. This last time was for a work event. Everything was going great until midday when the familt next to us arrived and we could hear everything they were say as if they werein our room. They did not stop un 3 am and they started back up at 6am.
Stayed 1 night in Feb 2025

10/10 Excellent

Myra

Stayed 2 nights in Jan 2025

10/10 Excellent

Timothy

Stayed 2 nights in Jan 2025

8/10 Good

Stephanie

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

cricket

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an exceptional staff. The room was wonderfully appointed and very comfortable. We also used the pool which was very nice and clean. 5 star stay!
Stayed 1 night in Dec 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and helpful
Stayed 1 night in Dec 2024

6/10 Okay

CAITLIN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hottub was broken
Stayed 1 night in Nov 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times and love this place! There’s a lot to do around the area and the service is great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and convenient!

It was very good overall. The staff was very friendly and the food was really good. It was It was very good overall. The staff was very friendly and the food was really good. It was in a convenient Location for what I was there for. The roundabout in the hotel entrance was out of order, which I think that sucked. Also unfortunately, there’s no liquor stores near that hotel or places that sell alcohol so I feel like the bar should have cheaper drinks. The pool was nice. I stayed on the fifth floor and I’m not sure if bathrooms are different but the bathroom was super small. You can’t open up the door if you’re sitting on the toilet. When the heat turns on at night, it did make a noise but not super loud. I definitely would say they have to update the TVs. It’s kind of crazy you have to turn off the TV and turn it back on just to see the TV Guide you can’t log into YouTube or any streaming services whatsoever. But very nice over all … GO BLUE
Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great say

It was beautifully decorated for Christmas. The breakfast was delicious. Staff was so friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory, Paw Paw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had a bad experience here.
Stayed 1 night in Nov 2024

8/10 Good

Juan

Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Check in area/ lobby was beautiful. Rooms were average. Beds and pillows were not comfortable at all and regardless of the number of guests in the room, you are only provided with 2 passes for breakfast. Disappointing for the cost of the room. Would not stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Kristi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer service, restaurant had great food. Easy check in and check out.
Stayed 2 nights in Nov 2024