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Cais Urban Lodge

4.0 star property
VIP Access

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Photo gallery for Cais Urban Lodge

Studio | Pillow-top beds, free minibar items, in-room safe, free WiFi
Property video
Pillow-top beds, free minibar items, in-room safe, free WiFi
Apartment | Living area | 42-inch Smart TV with cable channels, TV
Duplex Apartment | Pillow-top beds, free minibar items, in-room safe, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Rua do Ferragial 31A, Lisbon, 1200-182
  • Place, Commerce Square
    ‪5 min walk‬
  • Place, Mercado da Ribeira
    ‪5 min walk‬
  • Place, Rossio Square
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

Double Room | Pillow-top beds, free minibar items, in-room safe, free WiFi

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Pillow-top beds, free minibar items, in-room safe, free WiFi

Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment

Apartment | Living area | 42-inch Smart TV with cable channels, TV

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Futon

View all photos for Studio

Studio | Pillow-top beds, free minibar items, in-room safe, free WiFi

Studio

9.6 out of 10
Exceptional
(14 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Duplex Apartment

Duplex Apartment | Pillow-top beds, free minibar items, in-room safe, free WiFi

Duplex Apartment

  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Futon

View all photos for Duplex Studio

Pillow-top beds, free minibar items, in-room safe, free WiFi

Duplex Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Duplex Suite

Pillow-top beds, free minibar items, in-room safe, free WiFi

Duplex Suite

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment with Balcony

Pillow-top beds, free minibar items, in-room safe, free WiFi

Apartment with Balcony

  • 76 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Single Futons and 2 Large Single Beds

View all photos for Studio with Balcony

Pillow-top beds, free minibar items, in-room safe, free WiFi

Studio with Balcony

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Suite with Balcony

Pillow-top beds, free minibar items, in-room safe, free WiFi

Suite with Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Futon

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About this property

Cais Urban Lodge

Hotel connected to a railway/underground station in Lisbon
This smoke-free hotel features self parking, concierge services and express check-in. Additionally, express check-out, ATM/banking services and multilingual staff assistance are on-site.
Cais Urban Lodge offers 30 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch Smart televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided on a daily basis.

Cais Urban Lodge's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Santa Justa Elevator. You'll find features such as breakfast (surcharge), concierge services and self-parking (surcharge).
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include multilingual staff, a lift and an ATM
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Rossio Square and Santa Justa Elevator
As a guest of Cais Urban Lodge, you'll find multilingual staff, concierge services, and express check-in. Cais Urban Lodge also features express check-out, an ATM, and a lift. The front desk is open around the clock. For a fee, parking is available.

This 4-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Onsite parking available only on request
  • Secured parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • ATM
  • Guidebooks

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free minibar (limited items)

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and smart lock details; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Secured self-parking fee: EUR 20 per day
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 7 days before arrival with check-in information and smart lock details. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Urban Cais Lodge
Cais Urban Lodge Hotel
Cais Urban Lodge Lisbon
Cais Urban Lodge Hotel Lisbon

Cais Urban Lodge Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 213 out of 291 reviews
Rating 8 - Good. 55 out of 291 reviews
Rating 6 - Okay. 12 out of 291 reviews
Rating 4 - Poor. 8 out of 291 reviews
Rating 2 - Terrible. 3 out of 291 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Shelley, Bedford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful stay and the although the streets were busy with a lot of noise the windows closed kept the room quiet a peaceful. Loved the whole urban look
Stayed 2 nights in Oct 2025

10/10 Excellent

David, Sechelt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet.
Stayed 1 night in Oct 2025

10/10 Excellent

Timo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good by all means.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2025

10/10 Excellent

Richard, Bedford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was staffers, check in and out was dead easy and the instructions clear
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast that was delivered each morning. The apartment was spacious and centrally located. We were running out of bathroom tissue on the last day, otherwise a very good stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Santiago

Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was stylish and clean. The area was great
Stayed 1 night in Oct 2025

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a zero hotel which we quite appreciated. It contained everything needed for our 3 night stay. The location was absolutely amazing. Bed was quite comfortable. The staff was extremely responsive to any questions and requests. We would definitely stay here again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Even if our stay was short, I loved Casa
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our 2 nights in Lisbon, right near train station. Very comfortable, spacious and had everything we needed! Host was friendly and informative.
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort

What you must know!

People should be aware all communication with this Lodge is through email or WhatsApp, lots of confused people including me not understanding how to check in or get in the building, we were all standing outside not knowing what to do. There is no desk or reception! My room was amazing and my bed was very comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great welcome and good location for all that Lisbon offers . Quiet room considering it is within 100 yds of the ever busy Pink street area . Nice size room with really creaky floors , no kettle and only 4 hangers. Best hotel shower I've ever had 👍. Would use again.
Stayed 4 nights in Sep 2025

4/10 Poor

Marcelo

Disliked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Francois-Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’endroit est superbe et bien placé ce qui permet de s’imprégner de Lisbonne. ** par contre l’emplacement se trouve près d’une rue très active (musique et festivité)** 10/10
Stayed 2 nights in Sep 2025

6/10 Okay

Eddie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not a Hotel

Firstly this is not a hotel. There is no reception and we had to wait for the arrival of the receptionist who was busy checking in others at another hotel. No information or maps of Lisbon. The room was comfortable but lacking a safe so we had to carry our valuables each time we went out. Location was excellent but Lisbon"s stone streets made walking difficult (we are retired). A dirty towel was replaced when we sent a message. Carpark is across the street and convenient and even though it had been requested when we made the booking we had to pay additional for it. All in all there are accessibility issues in getting there and unloading but communications were good.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and location is in the heart of the nightlife, it's tucked away in a side street away from heavy foot traffic
Stayed 2 nights in Jun 2025

10/10 Excellent

Shilpa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great floor plan, spacious rooms with high ceiling. Comfortable bed. Great aesthetics in interior design. Great staff.
Stayed 9 nights in Aug 2025

10/10 Excellent

CATALINA CASTRO, BOGOTA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and Convenience in the Heart of the City

⸻ We had a wonderful stay at Cais. The location is excellent — close to everything yet in a safe and quiet area. The room was spacious, very comfortable, and made us feel right at home. A special mention to Fabio, who warmly welcomed us upon arrival and made the check-in experience so pleasant. His hospitality set the tone for the rest of our stay. We would definitely recommend this hotel to anyone visiting and look forward to coming back to Lisbon.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kaitlyn

Stayed 2 nights in Aug 2025

10/10 Excellent

Luz

Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one word to describe our stay.. EXCELLENT.. Beds are very comfortable, kitchen well equipped, very quiet and relaxing. Lots to see and do within walking distance. Perfect place to stay and relax.
Stayed 2 nights in Aug 2025