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Canopy by Hilton London City

4.0 star property

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Photo gallery for Canopy by Hilton London City

Bar (on property)
Junior Suite, 1 King Bed with Sofa bed | Living area | 49-inch Smart TV with digital channels, TV
Lobby
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
11-15 Minories St, London, England, EC3N 1AX
  • Tower of London
    ‪6 min walk‬
  • Tower Bridge
    ‪12 min walk‬
  • London Bridge
    ‪16 min walk‬
  • London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

49-inch Smart TV with digital channels, TV

Junior Suite, 1 King Bed with Sofa bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed

49-inch Smart TV with digital channels, TV

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Connecting Rooms)

Family Room, 1 King Bed (Connecting Rooms) | In-room safe, desk, laptop workspace, blackout curtains

Family Room, 1 King Bed (Connecting Rooms)

  • 53 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite (Peloton Wellness)

Suite (Peloton Wellness) | In-room safe, desk, laptop workspace, blackout curtains

Suite (Peloton Wellness)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds

Bathroom shower

Twin Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Single Beds, Accessible

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for King Junior Suite

In-room safe, desk, laptop workspace, blackout curtains

King Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite With Sofa

In-room safe, desk, laptop workspace, blackout curtains

Junior King Suite With Sofa

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for FAMILY CONNECTING ROOM

In-room safe, desk, laptop workspace, blackout curtains

FAMILY CONNECTING ROOM

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Junior Suite

In-room safe, desk, laptop workspace, blackout curtains

King Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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About this property

Canopy by Hilton London City

Eco-certified hotel with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. WiFi in public areas is free. Additionally, 24-hour room service, a meeting room and concierge services are on-site.
Canopy by Hilton London City offers 340 air-conditioned accommodations with laptop-compatible safes and espresso makers. 49-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The breakfast at Canopy by Hilton London City gets high marks from our customers. During your stay, you're just a quick walk from Liverpool Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • Within a 15-minute walk of Liverpool Street and Tower Bridge
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Canopy by Hilton London City.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Canopy by Hilton London City has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 24 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (104 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 40.00 per pet, per week
  • Only dogs are allowed
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 24.00 per person
  • Pet fee: GBP 40.00 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy by Hilton London City Hotel
Canopy by Hilton London City London
Canopy by Hilton London City Hotel London

Canopy by Hilton London City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 891 reviews
Rating 8 - Good. 167 out of 891 reviews
Rating 6 - Okay. 44 out of 891 reviews
Rating 4 - Poor. 13 out of 891 reviews
Rating 2 - Terrible. 18 out of 891 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Stayed 3 nights in Feb 2025

8/10 Good

Pinmanas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Really nice interior. Clean and friendly staff
Stayed 2 nights in Mar 2025

10/10 Excellent

khianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aesthetics of the hotel. The restaurant was amazing!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Okan

Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a superb stay at this magnificent hotel. We will certainly be staying here again!
Stayed 1 night in Feb 2025

4/10 Poor

eric

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I booked a a room for the night before I arrived as I had an early morning meeting and was arriving at 5 am. I notified the hotel twice once when i booked and again before I flew. As i switched on my phone at Heathrow I was informed that I was being billed as a no show. Arrived at the hotel and took a while and that was fixed. The room was never serviced on the day even though I had paid for it. When i raised it twice - nothing was done. Tried to book a meeting room for 2 days later. Told I needed to send an email two days later after 2 emails I still not had a response from the hotel. In desperation I went back to reception, who contacted the event manager. The answer was "what is your budget for a meeting room for 5 for and hour". When i asked again what is the cost I was told Pound500. Had the meeting else where. The Gym equipment was not working. All in all a miserable stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

JIAQI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shourov

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was BEAUTIFUL. Spent only 1 night for valentines day and it was amazing. We also got upgraded to a better room which we were so grateful for. However, there were a few upsets. The water pressure for the handheld shower was a bit low, (the overhead shower though was perfect). Also, I don't know if I was just dumb, but I couldn't find a socket to plug the hairdryer in the bathroom, so I had to plug it near the bedroom. As soon as I started blow-drying my hair, a lot of dust flew from the ceiling. Fortunately, we only stayed a night so I didn't have to sleep in it. It was a bit jarring though. Aside from that, the breakfast buffet was delicious and highly recommended. I really wished I stayed another night because it was genuinely beautiful and worth the price point.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Isabella

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 3 nights in Feb 2025

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are also lovely and make real effort for you to have the best stay. Breakfast and gym facilities were amazing. Would be more than happy to stay again! Beds in twin rooms also great size, almost like a double!
Stayed 1 night in Feb 2025

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel wil excellent amenities and welcoming staff. Will stay here again.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and welcoming staff, would go back!

Very welcoming and friendly staff. I’ve stayed in a few 5 star hotels in London and Canopy hotel has had the most friendly, kind and welcoming staff so far which really stood out to us. Room service was very quick in this hotel as well, as I’ve had to call room service several times for cutlery after waiting half an hour in different hotels. Rooms were very clean and the bed was very comfortable. Location was great! Getting to the parking was slightly difficult as there’s no signs, but staff were helpful when we called.
Stayed 1 night in Jan 2025

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a London first timer this was the perfect spot
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lovely modern hotel and awkward staff

I asked at checkin for my room to be fully cleaned daily for 3 nights due to my skin condition and this was ignored. When I asked for this initially at checkout, I was asked and the receptionist asked multiple times if I was sure and made the situation very awkward. The room was ok but slightly dusty
Stayed 3 nights in Jan 2025

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Minoska

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience of how close this hotel was to everything. Staff were very kind and gave us suggestions for the area. I would book this hotel again!
Stayed 5 nights in Dec 2024

10/10 Excellent

sumit, basking Ridge

Stayed 4 nights in Jan 2025

10/10 Excellent

Tyler D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above amd beyond for our stay! I would rate them higher if I could!
Stayed 9 nights in Dec 2024

10/10 Excellent

Narelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The staff were very accommodating. Even though we arrived at 6am our room was ready, which was fantastic after a 17 hour flight.
Stayed 4 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is modern, clean and the staff are friendly and helpful. The only problem we had was with the heat in our room. We stayed there from December 26th to January 1st. The system did not generate sufficient heat. The staff tried to rectify the problem but could not. We had to request a portable heater for our room. With the portable heater we were finally able to bring the room to a comfortable temperature. From discussions with the staff, this seems to be a common complaint for this hotel. The shelf space in the bathroom was insufficient for my wife and myself. We were in room 374 - this situation may be different in other rooms. Location - in terms of walking distance - The hotel is about two minutes from the Aldgate underground station. Warning - Aldgate has no elevators or escalators to the platform. You must be able to walk down / up two flights of stairs when entering / leaving. The hotel is about two minutes walking distance from a Sainsbury's store. The hotel is about 7 to 10 minutes from the Tower of London. It would take about the same amount of time to the Tower Bridge.
Stayed 6 nights in Dec 2024

10/10 Excellent

HERNAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, very clean and conveniently localted.
Stayed 2 nights in Dec 2024