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citizenM London Victoria Station

4.0 star property

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Photo gallery for citizenM London Victoria Station

Property amenity
Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk
Breakfast, lunch and dinner served
Exterior
Interior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Air conditioning

Explore the area

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292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Place, Buckingham Palace
    ‪9 min walk‬
  • Place, Big Ben
    ‪17 min walk‬
  • Place, Piccadilly Circus
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for King Room, 1 King Bed

King Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

King Room, 1 King Bed

9.2 out of 10
Wonderful
(348 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(21 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Hotel Riu Plaza London Victoria
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 2,961 reviews
The price is €163
includes taxes & fees
9 Nov - 10 Nov
Hotel Riu Plaza London Victoria

About this property

citizenM London Victoria Station

Property with a restaurant, near Buckingham Palace
Along with a restaurant, this smoke-free property has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. All 226 rooms boast iPads, and offer pillowtop beds and Smart TVs. Premium bedding, rainfall showerheads and hairdryers are among the other amenities available to guests. Housekeeping is available on request.
CitizenM London Victoria Station offers 226 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the comfortable rooms at citizenM London Victoria Station. During your stay, you're just a quick walk from Apollo Victoria Theatre. Features include free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 2022, this upmarket property has 226 rooms over 9 floors. IPads and pillowtop beds are available in all rooms.
  • Air-conditioned accommodations with pillowtop beds, iPads and Smart TVs
  • Free WiFi and wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • Guests really like the accommodation for the comfy beds, cleanliness and overall comfort
  • Just a 4-minute walk from Victoria Station Travel Information Centre and 11 minutes on foot from Buckingham Palace
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and coworking spaces are available. CitizenM London Victoria Station also features multilingual staff, coffee/tea in common area, and a front desk safe.

This 4-star London property is smoke free.

The property hosts a free manager's reception daily.
CanteenM – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
CanteenM – This bar specialises in vegetarian cuisine and only serves light fare. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Guests will receive an access code. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1543 out of 2040 reviews
Rating 8 - Good. 361 out of 2040 reviews
Rating 6 - Okay. 84 out of 2040 reviews
Rating 4 - Poor. 29 out of 2040 reviews
Rating 2 - Terrible. 23 out of 2040 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Leeor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Try to avoid.

Flies buzzing all over the lobby bathroom. Smell of sewage in my room. They didn’t advise me that I needed to specifically ask to have the room serviced. Climate controls weren’t working - always too cold in the room. Water temp ironically was far too hot. Very sketchy street corner outside.
Stayed 2 nights in Jul 2025

10/10 Excellent

Oliver

Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Stayed 4 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Farnaz, North Vancouver

Stayed 2 nights in Jul 2025

10/10 Excellent

Anna, Cooper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a perfect location. Very central and close to Victoria Station. It has a cool vibe and a vibrant lobby that’s always busy with guests working and mingling. The bar and restaurant are available 24/7. The staff was helpful and friendly. I definitely recommend this hotel and will stay there again.
Stayed 5 nights in Jul 2025

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great ,the location is so convenient!
Stayed 2 nights in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great CitizenM stay

Perfect for our stay in London. Breakfast is lovely with a super variety to choose from. Location to Victoria Station helps with touring London. Love CitizenM concept.
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, well run, and good value for money

Excellent breakfast selection. Rooms are small as expected, so one person has to climb over the other to get in or out. Bed was very comfortable. very close to Victoria Station for trains and Underground. London seems to have homeless living on the street wherever you go. This hotel is no exception. Some of these seem to suffer from shouting and screaming fits, and should be avoided. Check-in and Check-out available 24/7, very efficient and helpful
Stayed 3 nights in Jul 2025

8/10 Good

Mayuko

Stayed 3 nights in Jul 2025

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room greatly surprised us. It was the size of a cruise ship room and all the electronics were controlled with an ipad. It was not particularly user friendly for those over 60 years of age. I'd consider it adequate but not comfortable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room even though very small was very comfortable. Comfortable bed and had great black out shades which were needed for the early sunrise. A/C worked very well. Rain shower was so great. Loved our stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

Eric, Land O Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Mykul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

July 2025

Small room, but clean and bright. Bed was perfect firmness. The blackout curtain was very effective. Not wild about the colour changing lights.
Stayed 6 nights in Jul 2025

8/10 Good

Jill, Beaumont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very small but clean and comfortable, walkable area and transportation easy
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2025

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Beds were super comfortable!! Great location!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

LILYANNA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our check-in was uninspiring; the booking could not be found. The girl helping us looked into it and realised my surname was incorrect, but instead of checking us in (as she had retrieved the booking), she directed us to re-enter the surname again into the iPad. We did not feel like valued clients, it felt very transactional. The room had an iPad in it too, to control the lights and blinds - it was confusing and a lot of effort to use. The room was also freezing cold and the sink was blocked and draining very slowly. We went down to the bar to have a drink and were not acknowledged by either the bar man or the other staff member who was sitting up the bar, on a bar stool, filling in paper work. A little 'hello, I'll be with you in minute' , wouldn't have gone amiss. Finally, the rooms do not have irons. Instead, there is a tiny, stuffy, dark room called Iron Heaven, which should really be called Iron Hell as it was not only incredibly warm but also so badly lit that I could not see whether or not the creases were being ironed out. I do not feel that Citizen M is the right kind of hotel if you want to feel like a valued customer, if you like to have the receptionist speak with you about the hotel and if you can't stand overly-loud music in the lobby. If, on the other hand, you want a transactional kind of fast-food type stay, then Citizen M is the place for you.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Great stay! Check in was super easy and straightforward with the option for a late checkout with a the cost details up front. Room was exceptionally clean and the bamed was large and very comfortable. Staff were friendly and very attentive.
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London Stay Near Victoria Station and Coach Statio

Amazing front desk staff - very helpful to travelers who were not familiar with London.
Stayed 2 nights in Jul 2025

10/10 Excellent

Berliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel, the smart room controlled from a tablet was outstanding. Staff very friendly. Breakfast selection is great. Excellent location, walking distance from Victoria Station and shopping areas. We highly recommend this hotel.
Breakfast
Stayed 3 nights in Jul 2025