Holiday Inn London - Sutton by IHG - Reviews, Photos & Rates

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Dates

June 2025

July 2025

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Gibson Road, Sutton, England, SM1 2RF

Wimbledon Tennis Club
‪15 min drive‬
Chessington World of Adventures
‪16 min drive‬
Hampton Court Palace
‪20 min drive‬
London (LHR-Heathrow)
‪40 min drive‬

Room options

Suite, 1 King Bed with Sofa bed

22 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (High Floor)

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds

22 sq m
Sleeps 4
2 Double Beds

Standard Room

22 sq m
Sleeps 2
1 Single Bed

Suite, 1 King Bed, Corner

25 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Single Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

17 Jun - 18 Jun

About this property

Holiday Inn London - Sutton by IHG

Eco-certified hotel with full-service spa and 24-hour health club

A full-service spa, an indoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge and a sauna are on-site.

Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn London - Sutton by IHG. During your stay, you'll be close to Epsom Downs Racecourse. Free WiFi in public areas, a full-service spa and an indoor pool are available.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with body treatments, manicures and pedicures or facials at Spirit Health Club
Amenities include free newspapers in reception, a front desk safe and a business centre
On-site recreation includes a 24-hour gym, a steam room and a sauna
14 minutes by car from Wimbledon Tennis Club and 14 minutes from Surrey Hills

Holiday Inn London - Sutton by IHG offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. A children's pool, a hot tub, and a sauna are also featured at the eco-certified Holiday Inn London - Sutton by IHG. For a fee, parking is available.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

The Junction Restaurant – This restaurant serves breakfast and dinner.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukranian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Uncovered parking on site (GBP 15 per day)
Wheelchair-accessible parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

The Junction Restaurant

Things to do

24-hour health club
Children's pool
Full-service spa
Hot tub
Indoor pool
Sauna
Steam room
TV in common areas

Family friendly

Children's pool
Free cot
Free rollaway/extra bed
Indoor pool
Laundry facilities
Refrigerator on request

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

8 meeting rooms
Business centre
Computer station
Conference space

Full-service spa

2 treatment rooms
Facials
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-width doorways

1 building
5 floors
Banquet hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Free rollaway/extra bed
Hypo-allergenic bedding
Pillow menu

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Refrigerator on request
Tea bags/instant coffee

Air conditioning
Connecting rooms available
Desk
Heating
Iron/ironing board
Phone
Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: from approximately GBP 12 per person
Uncovered self-parking fee: GBP 15 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton

Holiday Inn London Sutton

London Sutton Holiday Inn

Holiday Inn London Sutton Hotel

Holiday Inn London Sutton

Hotel Holiday Inn London - Sutton Sutton

Sutton Holiday Inn London - Sutton Hotel

Hotel Holiday Inn London - Sutton

Holiday Inn London - Sutton Sutton

Holiday Inn London Hotel

Holiday Inn London

Holiday Inn London Sutton

London Sutton By Ihg Sutton

Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Brian

2 Mar 2025

Stayed 4 nights in Feb 2025

8/10 Good

Emma

1 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Travelled with family

28 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

it was okay

Stayed 1 night in Feb 2025

6/10 Okay

Julie

27 Feb 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

NOT SAFE

Security very bad. I was given a card to get back into the room, because I had left something behind after checking out. The next guests were already in there when I let myself in. We were all appalled. Just glad they were dressed. Imagine a bloke walking in on a lone woman.

Stayed 4 nights in Dec 2024

4/10 Poor

Gareth

Business traveller

26 Feb 2025

Disliked: Property conditions & facilities

Meeting room area between reception and swimming pool was very dirty looked like they hadn’t cleaned up for a couple of days. Room was noisy, double glazing did not cut out the sound from the street

Stayed 1 night in Feb 2025

10/10 Excellent

David

24 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Suraj

Travelled with family

21 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family-friendly and wonderul staff

Waitering staff within the restaurant are the best thing about this hotel. Huge plaudits to both Summer and Stephen, who accomodated my children and I so much. Very personable and kids loved talking and playing with them. They go that extra mile to make you feel welcome and de-stress. Check in was simple, family room was nice and large, perfect for a family of 4. Pull out bed was a little too springy but fine for a couple of nights stay. Childrens pool was warm and noodles around for the kids to use. Staff, again, were very nice and my expectation was it would be busy but it wasn't. This meant we could spend time in the pool without much interruption. Didnt try the hot tub and sauna but looked like guests were having a good time. Kids dinner selection for vegetarians is limited to two dishes so could be expanded to include pizzas and a veg burger. Ice cream was delicious! Overall, a brilliant stay and will be coming back in the summer!

Stayed 2 nights in Feb 2025

6/10 Okay

Lai M Simmy

19 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Travelled with family

18 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was located in an accessible area with a good transport link. Lots of parking space if you decide to drive. The staff were warm and welcoming and there were good food choices also. You could order online externally and have that delivered with no issues.

Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Travelled with family

18 Feb 2025

Liked: Cleanliness, staff & service, amenities

24/7 front desk, so early morning check-in not a problem.

Stayed 1 night in Feb 2025

6/10 Okay

lisa

17 Feb 2025

Liked: Staff & service

Stayed 2 nights in Feb 2025

6/10 Okay

EMMA

17 Feb 2025

Liked: Staff & service

The TV channels is poor and limited. Some of the areas in the building needs sorting out and the bathrooms needs upgrading. The sauna area needs upgrading. Needs to provide free drinking water in the bedrooms as it’s essential. The breakfast coffee machine needs to have a full milk not watery milk and poor coffees and chocolate drinks. Thanks

Stayed 2 nights in Feb 2025

10/10 Excellent

annkristine

Travelled with partner

16 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, good breakfast, convenient for our purpose, will use again

Stayed 1 night in Feb 2025

8/10 Good

Bilikisu

Travelled with family

16 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

8/10 Good

A

Business traveller

12 Feb 2025

Liked: Cleanliness, property conditions & facilities

One Night Stay

What can i say i was only there for a night over, the main two issues though are that the mattress i had needs to be swapped out as i rolled to the middle of the bed and then there was the breakfast was warm at best.

Stayed 1 night in Feb 2025

10/10 Excellent

Albie

Travelled with group

10 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

8/10 Good

grant

10 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

10/10 Excellent

Denise

Travelled with family

9 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnighter

Signing in was uneventful the gentleman hardly spoke to us. Our room was lovely clean and bright. We slept well in a comfortable bed. We used the pool but was surprised at the steps to get out were not fitted properly and left you unsure if they would hold you. Overall a good experience

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

9 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time ive stayed at Holiday Inn Sutton nice hotel nice staff near the town and station and not far from London I'll be back soon

Stayed 1 night in Feb 2025

8/10 Good

Eti

Travelled with partner

8 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely place. Nice and quiet room. Very pleasant staff.

Stayed 1 night in Feb 2025

8/10 Good

Pauline

5 Feb 2025

Liked: Staff & service, amenities

I liked the spa facilties. I love how the sauna is separate from the men, and the steam room is also separate. I didn't like that the bath was not cleaned. The rim was still visable.The breakfast was also tasty and hot

Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Business traveller

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Really convenient location.

Stayed 1 night in Jan 2025

8/10 Good

Christina

Travelled with family

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value family hotel

We stayed in a corner suite to take our 6 year old on a birthday Chessington trip. The hotel seemed to have plenty of parking, the suite was a perfect size for us (1x teen and 1x birthday kiddo). Although it was fairly dark and could do with updating, the suite layout was great and was perfect for a night stay (maybe longer!) The bar area was bright and friendly, staff were helpful (although scarce, they were helpful when they were visible!) The Reception staff were absolutely lovely and checked on us, recommended things and were generally great representatives for the hotel. We used the pool, which was a fairly good size but not much room around the edge if you got tired of splashing kids and just wanted to rest. The pool was a bit chilly but we got on ok. I would definitely stay here again, it was reasonably priced and suitable for a family.

Stayed 1 night in Aug 2024