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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Desk, soundproofing, iron/ironing board, free WiFi
Front of property
Bar (on property)
Spa

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Air conditioning
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ‪4 min drive‬
  • Place, Upminster Golf Club
    ‪5 min drive‬
  • Place, O2 Arena
    ‪41 min drive‬
  • Airport, London (LCY-London City)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

Similar properties

Exterior
Spark by Hilton London Romford
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
3.7 out of 5, Good, 169 reviews
The price is €77
includes taxes & fees
22 Dec - 23 Dec
Spark by Hilton London Romford

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel in Hornchurch with full-service spa and nightclub
This hotel features a full-service spa, a restaurant and a nightclub. Self parking is free. Other amenities include conference space, concierge services and dry cleaning. Change of towels is available on request
Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
During your stay at Palms Hotel & Retreat By Palette London Romford, you'll be close to Upminster Golf Club. You'll find features such as free self-parking, plus a full-service spa and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 3-minute drive from Upminster Golf Club and 11 minutes from Lakeside Shopping Centre
  • Airport shuttle service available for a fee
There's a restaurant on site. Palms Hotel & Retreat By Palette London Romford offers its guests a full-service spa. Event space at this hotel measures 270 square feet (25 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hornchurch hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.99 for adults and from GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Palms Hotel & Retreat By Palette London Romford offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

6.8
Rating 10 - Excellent. 36 out of 108 reviews
Rating 8 - Good. 23 out of 108 reviews
Rating 6 - Okay. 19 out of 108 reviews
Rating 4 - Poor. 5 out of 108 reviews
Rating 2 - Terrible. 25 out of 108 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hayley

Disliked: Amenities
I didn’t feel welcome
Stayed 2 nights in Aug 2025

2/10 Terrible

Ian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Tom

Disliked: Property conditions & facilities
The main bar was out of use as they had a private function on
Stayed 1 night in Aug 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
Stayed 1 night in Aug 2025

10/10 Excellent

Rajinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Cedric

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,
Stayed 3 nights in Aug 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs where good but the standard was not what I was expected to be honest.
Stayed 1 night in Aug 2025

6/10 Okay

Craig

Business traveller
Stayed 3 nights in Aug 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
Stayed 1 night in Aug 2025

6/10 Okay

Elaine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Julie

Disliked: Staff & service

No sound proofing

Stayed 1 night in Aug 2025

10/10 Excellent

Chloe

Stayed 1 night in Aug 2025

2/10 Terrible

joanna

Stayed 1 night in Jul 2025

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Ben

Stayed 1 night in Jul 2025

10/10 Excellent

Shenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Darren

Disliked: Cleanliness
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.
Stayed 2 nights in Jul 2025

8/10 Good

Sikander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Craig

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jul 2025