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The Bentley London

5.0 star property

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Photo gallery for The Bentley London

Property entrance
Creator video
Interior
Interior
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
27 - 33 Harrington Gardens, London, England, SW7 4JX
  • Place, Cromwell Road
    ‪3 min walk‬
  • Place, Imperial College London
    ‪9 min walk‬
  • Place, Natural History Museum
    ‪9 min walk‬
  • Airport, London (LGW-Gatwick)

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Bentley London

Luxury hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, spa services and 24-hour room service.
The Bentley London offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Premium satellite televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Le Kalon Spa. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at The Bentley London. During your stay, you're just a quick walk from Natural History Museum. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with deep-tissue massages, detox wraps or facials at Le Kalon Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Kensington High Street and Natural History Museum
The Bentley London offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, tour/ticket assistance, and concierge services are also featured at the luxury The Bentley London. For a fee, parking is available.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 10:30 AM.
The Bentley London has a restaurant on site.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 48 per day)
  • Parking on site (GBP 38 per day)
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 2003
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 54.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 25 for adults and from GBP 25 for children
  • Self-parking fee: GBP 38 per day
  • Nearby parking fee: GBP 48 per day
  • Rollaway bed fee: GBP 54.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property will place an authorization for the entire stay for any bookings where payment for the stay will be made on site instead of at the time of booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Bentley Hilton Hotel London
Bentley Hilton London
Bentley Hotel London
Bentley Hotel London Hilton
Bentley London
Bentley London Hilton
Bentley London Hilton Hotel
Hilton Bentley Hotel London
Hilton Bentley London
Hilton London Bentley
Bentley London Hotel
The Bentley Hotel London
The Bentley London England
The Bentley London a Hilton Hotel
The Bentley Hotel London
The Bentley London Hotel
The Bentley London London
The Bentley London England
Hilton International London
The Bentley London Hotel London

The Bentley London Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 688 reviews
Rating 8 - Good. 163 out of 688 reviews
Rating 6 - Okay. 67 out of 688 reviews
Rating 4 - Poor. 39 out of 688 reviews
Rating 2 - Terrible. 37 out of 688 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas, Bristol

Stayed 1 night in Sep 2025

4/10 Poor

Mustafa Kemal

Liked: Staff & service
Disliked: Property conditions & facilities
Now this hotel is strange. It is an expensive spot. The hotel needs renovation and they started it. Up to this point it is ok. However the renovation takes place while you are staying at the hotel. And one night you come to your room which is filled with fresh paint odor. You want to open the windows but due to revovation and safety issues they nailed all windows so you cannot open them. I dont know how they could get authorisation for this from the fire department. And when you issue the problem to the reception they only say sorry. No offers of room change, no offers of compensation. Only sorry. The only positive thing is the location and staff. Overrated under these conditions. And everything within the room was old. Hope renovation includes room decoration as well. Never again.
Stayed 4 nights in Oct 2025

6/10 Okay

Kathryn, Sammamish

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and helpful. The beds were comfortable and the sheets were nice. The rooms were not clean—carpets badly stained, shower door not clean, shower and bath faucets were in poor condition and not clean.
Bathroom tub faucet.
Stayed 6 nights in Oct 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Agata

Disliked: Staff & service, amenities, property conditions & facilities
Well, definitely it is not a 5 star hotel, probably not even a 4 star. Despite the description on the hotel’s website - the rooms are not luxurious. Actually they are very worn out - stains on the carpets, paint coming off from walls, strange smell in the room (mould?), very worn out bathroom accessories (taps, shower head). Also I assumed that coffee machine in the room should be a standard in 5 star hotel ? Apparently I was wrong. The only good thing is the location. However there are lots of good (meaning - better ) hotels nearby. My first and last stay in this hotel.
Bathroom
Entry to the shower
Stayed 2 nights in Oct 2025

2/10 Terrible

Declan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked The Bentley Hotel London expecting a safe and comfortable five-star stay, but this was the worst hotel experience I have ever had. The first room I was given would not qualify as four-star — the headboard was torn, the mattress was sunken, the carpet was badly stained, and the main lobby had an unpleasant odor. After two nights, I was finally switched to another room. On the third night, our room was burglarized. When we returned from an evening out, a police car was parked at the entrance. When my husband asked the concierge if there was a problem, he was told “no.” We later learned the scaffolding alarm had gone off twice that evening, meaning staff were aware there was likely a security breach. Another couple two doors down was also robbed. The next morning, we discovered that someone had gone through my husband’s briefcase and stolen his personal belongings. Our window latches had been left open from the inside. The General Manager never informed us of the repeated alarms or the extent of the security issue. This was extremely unsafe — we could easily have walked in on the intruder. To make matters worse, the hotel charged us full price for the stay and even billed us for tea and sandwiches while we waited four hours for the police. No goodwill gesture, no apology, no accountability. This hotel is absolutely not five-star, nor is it safe. I have asked Hotels.com to remove this property from their platform, as it poses a serious risk to guests.
Stayed 4 nights in Sep 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

JB

Liked: Cleanliness, room comfort
Disliked: Staff & service
Just rude staff on check in. Does not seem like a real hotel. Definitely not 5 star!
Stayed 1 night in Sep 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service bad smell on the lobby other than that great hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Syed

Liked: Room comfort

Good and could be better.

Overall it was good, at the time of checking out, when asked for a receipt. They refused saying we can only get it from the booking, even after explaining and showing them that I am unable to get.
Stayed 5 nights in Jul 2025

10/10 Excellent

charandeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property, my wife and I had a great time. Clean, well-maintained, great customer service, we will certainly sty here again. The one area of opportunity, the carpet in the room should be changed…..
Stayed 2 nights in May 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Bentley

I have stayed at the Claremont in London on numerous occasions. The Bentley was absolutely beautiful with a very spacious bedroom area and a bathroom that was out of this world.
Stayed 2 nights in Jun 2025

8/10 Good

Larry

Travelled with partner
It was very quiet. Which I liked. The first day they put out some fruit,cokes and macaroons
Stayed 13 nights in Jun 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Beautiful rooms.
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Stayed 2 nights in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

I was a very, very late check in. It was quick, and I was then given a room upgrade. Super happy!
Stayed 1 night in May 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel! Staff was very attentive and the rooms were beautiful.
Stayed 5 nights in May 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located to the underground which is nice going to and from the airport. The staff was friendly and helped meet our every need. A staff member will call to confirm your reservation before arrival which is nice. I was told we would be able to check in a little early,only to find that we could not. The hotel will hold your bags if you arrive prior to check in. I thought the property was nice, however, there were stains on the carpet, a light switch didn't really work, and the furniture was a bit worn. The beds were comfortable and there was daily cleaning of the room. Overall, it was a good experience and I would recommend this hotel to those traveling to London, even though the price point is on the higher end.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephen

Lovely stay in this historic hotel. Excellent service, old marble interiors and well located for the Royal Albert Hall, V A and Natural History Museum. Rooms are a little dated but everything else was perfect for our stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Liam, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I checked in, to the moment I checked out. It was a fabulous hotel to stay in. Clean, warm and very welcoming. The staff are excellent, very polite and informative. Can’t wait to visit again.
Stayed 2 nights in Apr 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very unique stay. I liked the property with its marble floors and beautiful lobby. It hasn’t been updated in a while, so if you stay with an open mind, it’s excellent. The part of town it’s in is great. One thing I would mention is the breakfast spread is expensive and didn’t have much on there. I opted to skip it once I saw it.
Stayed 2 nights in Mar 2025