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Zedwell Underground Hotel Tottenham Court Road

3.0 star property

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Photo gallery for Zedwell Underground Hotel Tottenham Court Road

Cocoon 3 | Soundproofing, free WiFi, bed sheets
Interior
Shower, rainfall showerhead, towels
Property entrance
Reception

Reviews

6.6 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
112a Great Russell Street, London, England, WC1B 3NQ
  • Place, Dominion Theatre
    ‪1 min walk‬
  • Place, Tottenham Court Road
    ‪1 min walk‬
  • Place, The British Museum
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Cocoon 1, Accessible

Cocoon 1, Accessible | Soundproofing, free WiFi, bed sheets

Cocoon 1, Accessible

  • Sleeps 1
  • 1 Single Bed

View all photos for Cocoon 2

Cocoon 2 | Soundproofing, free WiFi, bed sheets

Cocoon 2

  • Sleeps 2
  • 1 Double Bed

View all photos for Cocoon 2 Twin

Cocoon 2 Twin | Soundproofing, free WiFi, bed sheets

Cocoon 2 Twin

  • Sleeps 2
  • 1 Double Bed

View all photos for Cocoon 3

Cocoon 3 | Soundproofing, free WiFi, bed sheets

Cocoon 3

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Cocoon 4

Cocoon 4 | Soundproofing, free WiFi, bed sheets

Cocoon 4

  • Sleeps 4
  • 2 Double Beds

View all photos for Cocoon 2 Accessible

Cocoon 2 Accessible | Soundproofing, free WiFi, bed sheets

Cocoon 2 Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Cocoon 1

Soundproofing, free WiFi, bed sheets

Cocoon 1

  • Sleeps 1
  • 1 Single Bed

Cocoon 1, Accessible

  • Sleeps 1

Cocoon 1

  • Sleeps 1

Cocoon 2 Twin

  • Sleeps 2

Cocoon 2

  • Sleeps 2

Cocoon 3

  • Sleeps 3

Cocoon 4

  • Sleeps 4

Cocoon 2 Accessible

  • Sleeps 2

Similar properties

Café
Zedwell Piccadilly Circus
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Soundproof rooms
3.8 out of 5, Good, 5,360 reviews
The price is €141
includes taxes & fees
18 Dec - 19 Dec
Zedwell Piccadilly Circus

About this property

Zedwell Underground Hotel Tottenham Court Road

Hotel with a 24-hour front desk, 5-minute walk to The British Museum
Along with a 24-hour front desk, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free.
Zedwell Underground Hotel Tottenham Court Road offers 205 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
Our customers tell us they can't get enough of Zedwell Underground Hotel Tottenham Court Road's great location. During your stay, you're just a quick walk from The British Museum. Features include free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include luggage storage
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of The British Museum and Leicester Square
Zedwell Underground Hotel Tottenham Court Road offers its guests express check-in, express check-out, and a lift. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift

More

  • 2 floors
  • Built in 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Zedwell Underground Tottenham Court Road
Zedwell Underground Hotel Tottenham Court Road Hotel
Zedwell Underground Hotel Tottenham Court Road London
Zedwell Underground Hotel Tottenham Court Road Hotel London

Reviews

Zedwell Underground Hotel Tottenham Court Road Reviews

6.6

7.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 293 out of 1151 reviews
Rating 8 - Good. 259 out of 1151 reviews
Rating 6 - Okay. 252 out of 1151 reviews
Rating 4 - Poor. 167 out of 1151 reviews
Rating 2 - Terrible. 180 out of 1151 reviews

Reviews

4/10 Poor

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
The room I got looked nothing like the pictures. The lighting in the room was poor. The shower had black mould abs the floor needed a good clean. Plus there was a funny smell in the corridors and the room. I had the AC on the coldest it would go and still found it too warm at night. The room is very basic and so small I could not leave my suitcase open or I would t be able to get out. So I had to pack it up every day and stand it. Then when you check out, they charge you €15 to leave your bag. I would suggest a hotel is better.
Stayed 3 nights in Aug 2025

6/10 Okay

Nicola

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed here for one night, with two friends. We shared a cacoon that sleeps 3. It was an ok stay, easy enough to check in and out yourself, however our rooms air con didn’t really work, so with it being hot it was quite stuffy. The toilet flush was so loud, like the ones on an aeroplane! The beds appeared comfortable but were not, only one pillow each! We could hear the underground tube all night beneath us, so we did not sleep well and the hotel only had one small elevator to go back to ground level. Don’t think this hotel was thought through very well. I wouldn’t recommend it to anyone, if they need a decent nights sleep. The only positive was the fact it was round the corner from Oxford street and down the road from the theatre we visited.
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible experience ever in London

My recent stay at a hotel (Zedwell Underground Tottenham Court Road) left me feeling extremely dissatisfied. While the first night (August 11) was uneventful, the second night (August 12) turned into a nightmare. At around 11:30 PM, I discovered there was no water supply. Exhausted from a long day of travel, I assumed it was a temporary issue and decided not to report it, especially since I was checking out the next morning. However, at 1:30 AM, the electricity went out! Being in an underground hotel with no windows, I felt trapped and immediately rushed to the reception for help. Although the staff member was somewhat helpful, he needed to contact the manager, who was extremely rude and unprofessional. He offered no greeting or apology and wouldn't even make eye contact with me. When I inquired about my room card, he was dismissive and unwilling to explain. At 1:45 AM, I found myself needing to change rooms with my son and elderly mother in tow. This experience has left me questioning the quality of the hotel and the overall lack of customer service.
Stayed 2 nights in Aug 2025

8/10 Good

Oliver

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Taya

Stayed 2 nights in Jul 2025

10/10 Excellent

JULIE MARIE, Grafton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Zedwell Underground. Would definitely stay here again
Stayed 3 nights in Jul 2025

2/10 Terrible

Yue

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very helpful staff
Stayed 2 nights in Aug 2025

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
ALERT: BEDBUGS The hotel is well located, a few steps from Tottenham Court Road, which connect three metro lines in the middle of London. It's an underground hotel with (evidently) no window and very, very basic rooms that do the job. However, the amount of noise is insane. It seems the structure is not well isolated and you can hear what I guess is the water coming down from the pipes behind the walls. On top of that, the last day of our 4-day stay we saw bedbugs in one of our beds. My wife had several bites during the trip but didn’t realize why until we saw them—at least three, probably more. We informed the management and later at home we wrote to the hotel asking for a reimburse but didn't even receive any reply from them. We had to throw away a lot of our clothes and suitcases, and once we got home, we had to pay for a pest control inspection just in case. What seemed like a regular (because it was not necessarily cheap) stay turned into an expensive and stressful one. We contacted the hotel but never got a reply. We really regret staying here and wouldn’t recommend it to anyone.
Stayed 4 nights in Jul 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Lydia

Liked: Staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

Taryn Amy

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Truly terrible.

This is one of the worst hotels i’ve been to in a long time. There isn’t a chair, a table, or a closet on your room. The bed is uncomfortable. There are no amenities. Also, it feels really creepy and the staff surely didn’t help with that. This is a hostel, not a hotel. Also, I could hear the trains all night next to me. The staff were not friendly and did not make me feel great about sleeping in a dungeon. I felt borderline creeped out. Also, i arrived 45 min before check in. They told me I had to pay 50 pounds to check in early or 15 pounds PER piece of luggage to store it for 45 min. Even my small shopping bag! They charged me the same to store it for an hour post check out which is so early at 10am! I hate this hotel.
Stayed 1 night in Jul 2025

2/10 Terrible

Venkata

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel if you're expecting basic amenities. Despite charging upwards of £200 per night, this hotel lacks essential furnishings such as a chair, table, wardrobe, hair dryer, and iron. The room includes only two beds, four bath towels, and one small towel—nothing more. There are additional charges for early check-in, late check-out, and even luggage storage. One major concern is the inconsistent fee waivers, which appear to be applied based on nationality or race. This is deeply troubling and reflects poorly on the management. The bathroom design is also impractical—no sliding doors mean water easily spills onto the floor, creating a mess. The only notable feature is its underground setting, which might appeal to some seeking a unique experience. Otherwise, it's hard to justify the cost or the lack of hospitality
Stayed 2 nights in Jul 2025

6/10 Okay

Emma

Travelled with group
Liked: Staff & service, property conditions & facilities
The property unique and quite . There was no hairdryer or anything to use if you wanted a drink in the night
Stayed 1 night in Jul 2025

8/10 Good

Braxten

Stayed 6 nights in Jul 2025

2/10 Terrible

Kerri

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very small and claustrophobic. Also found a bug in the bed In the morning so not good!
Stayed 1 night in Jul 2025

8/10 Good

Chloe

Stayed 2 nights in Jul 2025

6/10 Okay

Caitlyn

Liked: Room comfort
Disliked: Staff & service
We arrived early so decided to go to drop the bags off at the hotel since we were too early for check in. We got told we were unable to check in early however the group of girls next to us just got checked in and let to their rooms. After asking if i could leave the bag at the hotel until we checked in I got told there was a £15 charge just to leave a bag in a room which i found completely ridiculous and if i knew this i probably would not have booked this hotel as it is an absolute scam and does not state this anywhere in the description. We came to check in and there was flies in my sink in the bathroom and on the roof so went up to reception and they did give me a different room no hassle but they did not seem bothered at all about it nor an apology. I work in a hotel and stayed in many and never once have i come across fees to leave your bag somewhere or the staff to seem so unbothered by a complaint. However the rooms are just as shown and bed is very comfortable. There is not much noise or bother when your in the room. There are plugs right above the bed which is very handy and a light switch. I would probably not stay here again just because of the reasons stated above and for £600 for 2 nights i would expect a little bit more friendliness and consideration when complaints are brought up.
Stayed 2 nights in Jul 2025

2/10 Terrible

Neil

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible design. The low, futon style bed was bad enough, but the lack of a chair or wardrobe of set of draws meant I had my bag on the floor with no where to put anything. Actually felt I was living on the floor. Bed never made - is this a Zedwell thing? Won’t be booking this property, or indeed, Zedwell hotels again.
Stayed 3 nights in Jul 2025

6/10 Okay

Sharla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for extra pillows which never arrived. Aircon wasnt working properly so was a hot room with 4 of us in.
Stayed 1 night in Jul 2025

6/10 Okay

Nadina, Conception Bay South

Travelled with family and small children
Liked: Amenities
Such a convenient location close to subway
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Impossible to contact

Impossible to contact anyone at this whole chain about lost property. No functioning phone line.
Stayed 1 night in Jul 2025

8/10 Good

Alex

Stayed 1 night in Jun 2025