6/10 Okay
Julie
Travelled with family
19 May 2025
We have the same complaint as others, we drove 4 hours after a last minute booking to find we required additional check in (outside the app), a deposit and costly parking reservation to receive the codes at a contact-less hotel. The email arrived as we pulled into the location. There is no one physical to talk to even by phone - to help expedite this, so we did our online check in, paid the deposit - somehow linked to my bank - which I did not like and paid for parking but had to wait another 2 hours for the parking code. Kinda sucked sitting in my car at some parking lot down the street after such a drive trying to resolve. Never had this issue before.
Julie
Stayed 1 night in May 2025