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Best Western Louisville East Inn & Suites

2.5 star property

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Photo gallery for Best Western Louisville East Inn & Suites

Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi
Free daily full breakfast
Free daily full breakfast
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
9802 Bunsen Way, Louisville, KY, 40299
  • Place, Mall St. Matthews
    ‪6 min drive‬
  • Place, Oxmoor Center
    ‪8 min drive‬
  • Place, E.P. Tom Sawyer State Park
    ‪15 min drive‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(41 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(20 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(11 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

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Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, desk, iron/ironing board
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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 1,186 reviews
The price is €72
includes taxes & fees
7 Dec - 8 Dec
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About this property

Best Western Louisville East Inn & Suites

Suburban hotel with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and laundry facilities. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Best Western Louisville East Inn & Suites offers 101 accommodations with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Louisville East Inn & Suites. During your stay, you'll be within walking distance of Hunnington Place Shopping Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include 2 meeting rooms, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Hunnington Place Shopping Center and 15 minutes from Louisville Mega Cavern
Best Western Louisville East Inn & Suites offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. Free breakfast is served daily. There are 2 meeting rooms available. Best Western Louisville East Inn & Suites also features a vending machine, laundry facilities, and express check-out. Self parking is free. A complete renovation of Best Western Louisville East Inn & Suites was completed in 2016.

This Louisville hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Renovated entire property - 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel Louisville East
Best Western Louisville East
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western
Best Western Louisville East Hotel
Best Western Louisville East
Louisville & Suites Louisville
Best Western Louisville East Inn Suites
Best Western Louisville East Inn & Suites Hotel

Reviews

Best Western Louisville East Inn & Suites Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 390 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

Reviews

10/10 Excellent

Rebecca

Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Jul 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a typical Best Western experience. They had a lot of maintenance people but it didn’t seem like anything was fixed.
Stayed 2 nights in Aug 2025

10/10 Excellent

LaTanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was limited but overall nice stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

isom

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2025

6/10 Okay

Jeff

Travelled with family and small children
Liked: Staff & service
.
Stayed 2 nights in Jul 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was more than excellent helping us arrange nights as our father was in hospital with surgery complications. We live 3 hours away and are not sure how many days we will be here. But they help with this to take another worry off our minds.
Stayed 2 nights in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Kaci

Stayed 3 nights in Jul 2025

8/10 Good

Loyda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erik at the front desk was wonderful!
Stayed 2 nights in Jul 2025

2/10 Terrible

Britney

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at your hotel from July 9th through July 12th, and I wanted to share my experience, as it was far below my expectations. From the moment I walked in, the hotel had a strong, unpleasant odor and appeared outdated. Upon entering my room, I was extremely disappointed to find the bathroom in poor condition—there was visible hair everywhere, the tub was filthy, and mold was present on the shower curtain. I immediately requested a room change, but I was told no other rooms were available due to high occupancy. Instead, someone was sent to clean the room, which was not a sufficient solution for the condition it was in. Additionally, the environment was loud, and the smell of marijuana was overwhelming throughout the hotel. Although staff attempted to address it, the odor quickly returned. Overall, I did not have a good experience during my stay. The condition of the hotel and lack of cleanliness were unacceptable, especially considering the rate I paid. I hope you will take this feedback seriously and consider making necessary improvements for future guests.
Stayed 3 nights in Jul 2025

2/10 Terrible

Charlene

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel lobby, halls and elevator were very dirty. I couldn’t take off my shoes in the room due to some sticky substance on the floor. Nothing worked. The refrigerator was out, the tub/shower barely worked, the alarm cloak had the battery hanging out and wouldn’t function properly. I could go on and on but the room hasn’t been updated in ages! Including the sheets and towels, from Rio’s and tears in the bedding to nasty stains on almost every towel. The walls were paper thin and you could hear kids screaming down the halls. Then I was woken up by someone banging on my door at 3am! The door to the room barely stayed closed and you had to slam it then shake until it would close properly so I felt unsafe the entire time!! I’ll never stay there again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Luke

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible bed
Stayed 3 nights in Jun 2025

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Bed was so comfy. Very noisy, next to railroad tracks.
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Staff & service, amenities
.
Stayed 1 night in Jul 2025

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean place and had a good breakfast. Was a quick stay.
Stayed 1 night in Jul 2025

8/10 Good

Mandy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The facility was nice. It could be a little cleaner in the common areas, but overall it was great. The housekeeping staff were very kind and made sure to keep our garbage emptied and towels stocked for our stay. All of the staff that we interacted with were very kind and personable. The suite we stayed in was stuffy in the living room as there is no air conditioner or mini split to help with the heat and stuffiness. I would suggest looking into this as we had to keep the bedroom air conditioner set very low to keep the living room comfortable.
Stayed 4 nights in Jun 2025

10/10 Excellent

ERICA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great for the time we spent there
Stayed 1 night in Jun 2025

10/10 Excellent

Autum

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and clean!
Stayed 3 nights in Apr 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Dale, Kenmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is an old property and room was small. What we did not like was the noise from hallway and bed creaks when you shift position.
Stayed 4 nights in May 2025