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Lucca Relais

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Interior
Standard Double Room, Balcony | Premium bedding, down duvets, memory-foam beds, desk
Terrace/patio
View from property
Standard Double Room, Balcony | Premium bedding, down duvets, memory-foam beds, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Via Castruccio Buonamici, 221, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪2 min walk‬
  • Place, Piazza Napoleone
    ‪10 min walk‬
  • Place, Guinigi Tower
    ‪16 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪36 min drive‬

Room options

View all photos for Double Room

Double Room | Premium bedding, down duvets, memory-foam beds, desk

Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Quadruple Room

  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Lucca Relais

Along with a coffee shop/cafe, this guesthouse has self parking and dry cleaning. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and wedding services are on-site.
Lucca Relais offers 6 accommodations with coffee/tea makers and a hairdryer. Memory foam beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Lucca Relais, you're just a quick walk from Porta Sant'Anna. You'll find features such as free WiFi in public areas, plus a coffee shop/cafe and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • 5 minutes by foot from Porta Sant'Anna and a 4-minute drive from Cathedral of St Martin
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
There's a coffee shop/cafe on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, a vending machine, and multilingual staff are also featured at Lucca Relais. The guest house can provide wedding services and tour/ticket assistance. Parking is available for a fee.

Smoking is allowed in designated areas at this Tuscan-style Lucca guest house.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Uncovered parking on site (EUR 20 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Ski passes

Family friendly

  • Cot (surcharge)
  • In-room refrigerator

Conveniences

  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • Designated smoking areas
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Check-out

Check-out before 10:00 AM

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests are required to contact this property prior to arrival to arrange check-in.

Access methods

Lockbox, private entrance

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self-parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Lucca Relais offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Lucca Relais.

Property is also known as

B&B Relais

Lucca Relais

Lucca Relais House

Relais San Lorenzo Lucca

B B Lucca Relais

Lucca Relais Guesthouse

Lucca Relais Lucca

Lucca Relais Guesthouse

Lucca Relais Guesthouse Lucca

Lucca Relais Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 96 reviews
Rating 8 - Good. 38 out of 96 reviews
Rating 6 - Okay. 11 out of 96 reviews
Rating 4 - Poor. 6 out of 96 reviews
Rating 2 - Terrible. 3 out of 96 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cole

Liked: Cleanliness
Homey, comfy, welcoming, quiet.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice great beautiful cozy place and very close to downtown and transportation station. Management have great guest service !
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Paraskevi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with good location

Very clean and spacious rooms. Very friendly staff. Booked a table for us in the local restaurant which served amazing italian food! So thank you for a great experience!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Holly

Liked: Cleanliness, amenities
Convience to town center. Bed sags though
Stayed 1 night in Sep 2025
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Simple room but clean
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place overall, good distance from the walled city of Lucca, responsive and attentive staff. Could not figure out how to operate the blinds, narrow toilet.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Atle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Safe bike parking.
Stayed 7 nights in Sep 2024
Verified

6/10 Okay

Clarice

Liked: Staff & service
We rented two rooms at the hotel. It is close to the old city and on street parking is very close. One of the rooms air conditioning didn’t work so was a bit warm. The rooms are fine and had the things needed for a one night stay.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

HenriDirlksons

Liked: Cleanliness, staff & service
Good location but bathroom small and no nightlight
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Håkan

Liked: Cleanliness, staff & service
Helt okej boende till rimligt pris centralt i Lucca. Bara 200 m från en stor parkering där man står säkert och i stort sett gratis. Efter kommunikation på Whatsup så var det inget problem med in- eller utcheckning
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Mårten

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Enkelt, men mycket trevligt rum

Obefintlig information om incheckning. 30 minuter efter ankomst till låst boende, kom information på WhatsApp. Men efter strul med incheckning och tillgång, får vi ett enkelt men mycket trevligt rum med sköna säng. Bra läge, ca 5 minuters promenad till stadsport en.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle demeure, proche du centre ville. Parking privé (payant)
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Location was great

Great location for visiting Lucca old town. Parking can be a challenge here. Communication was clear allowing us access to the building and our rooms. The A/C was not working and it was very hot upon arrival. The weather cooled significantly over night and kept us from roasting but the non-working A/C is an issue. The room was clean and otherwise comfortable. The internet worked okay. We did not see or directly interact with any personnel on site.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Florence

Liked: Cleanliness

Une escale courte et décevante

Ne correspond pas du tout aux photos qui donnent l'impression d'une vieille maison de famille bien entretenue et accueillante. En réalité une maison-hôtel au confort et à l'accueil minimum. Seuls avantages : près de l'entrée de la ville intra-muros et parking gratuit. Rapport qualité /prix trop élevé.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Pierluigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff super

Bella e tranquilla struttura a pochi minuti a piedi dal centro di Lucca, con facilità di parcheggio nel cortiletto interno. In particolare, da segnalare la grande gentilezza da parte dello staff, in particolare Vincenzo, che ha risolto perfettamente una nostra mancanza di comunicazione.
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Stuart

Liked: Cleanliness
Disliked: Staff & service, room comfort

No air conditioning and attitude problem

We booked this hotel a year in advance for the Lucca Summer Festival concerts. On arrival we were told the air conditioning had 'just' stopped working. We were lead up to the attic room. We asked if there were any other rooms with working air conditioning as it was mid 30s and even hotter in the roof. No other rooms 'in fact I could have rented your room for 200 euros, there's a concert on tonight', so I assume we should be grateful to be cooked in the attic at least we have a room? Charming! We were very lucky, there was a storm in the night so we felt the roof cool down, clay roof tiles one metre above your sleeping face give out quite a lot of heat. When we checked out the next day we asked if the air conditioning was going to be fixed, and the same chap pleaded ignorance, 'oh is it not working?'
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a delightful family run property located perfectly in Lucca. The rooms are charming and the general atmosphere lovely. We stayed there last year to attend the Lucca Summer Festival and the same again this year - actually on two separate occasions. There is no doubt we will do the same next year!!
Stayed 1 night in Jul 2019
Verified

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Près des remparts, réception agréable et conviviale, chambre fonctionnelle et tranquille.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tutto come nelle descrizioni, camera pulita, bagno pulito! unico neo... un faretto della luce rotto e in bagno delle piastrelle un po' rovinate. No aria condizionata in camera e no ascensore. Posto comodo, carino e pulito
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value close to old city wall

Great hotel very close to city walls. Very accommodating on check in, friendly staff and lovely rooms full of character
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Beautiful property, clean, and well organised. Good value for money.
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Ottima posizione, camera da sistemare

Personale cortese e pronto ad aiutarti per ogni esigenza. Camera da rivedere; bel messaggio di ben venuto all'entrata, ma poi ad esempio é presente 1 solo bicchiere grande (in plastica usa e getta) con una bottiglia d'acqua e le cialde per il cappuccino. Il pavimento é il vero neo della stanza: rigonfiato da un lato, rende scomodo sia il riposo nel letto (letto sollevato da un lato) che ad esempio alzarsi durante la notte. Il bagno é piccolo, ma pulito. La porta scorrevole é poco silenziosa. Senza il discorso del pavimento, la valutazione sarebbe stata sicuramente migliore.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrale, parcheggio gratuito, pulito, camera sufficientemente ampia, capsule per il caffè, acqua. Tecnicamente ideale per che desidera trascorrere un breve week end nella splendida città di Lucca. Da consigliare.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

j a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful character property just off the main ro

Vincenzo was very helpful with check in and emailed us details on how to check in after hours. However we arrived just in time and got to meet him and he sorted us out with a car spot in the garden. Accommodation was great, toiletries provided, good shower and the coffee was lovely. Map given with directions to town and places to visit. Very near to city gate. Recommend walking the city walls at sunrise. Would definitely recommend.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Grethe

Liked: Cleanliness
Disliked: Staff & service, room comfort

Ikke noget at skrive hjem om

Ville ikke vælge dette hotel igen, dårlig seng og usympatisk betjening.
Stayed 1 night in Oct 2018