Natalie, our hostess, was extremely accommodating, making sure that everything was to our satisfaction. The unit is located on both the second and third floor and does have an elevator, but it is some distance away from the unit, and there are still steps to be encountered the unit itself needs considerable updating. The bathrooms are all and the living room layout could use some further thought. The TVs are new, but lacking instruction. Natalie was more than willing to come back and explain everything to us but if there had been a binder would’ve made more sense.