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Tateshina Grand Hotel Takinoyu

4.0 star property

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Photo gallery for Tateshina Grand Hotel Takinoyu

Hot springs
Public bath
2 restaurants; breakfast and dinner served
Exterior
Hot springs

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
4028 Kitayama, Chino, Nagano-ken, 391-0393
  • Place, Yatsugatake-Chushinkogen Quasi-National Park
    ‪1 min walk‬
  • Place, Tateshina Great Waterfall
    ‪1 min walk‬
  • Place, Tateshina Lake
    ‪19 min walk‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪74 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Double Room, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Disability Access)

Twin Room, Non Smoking (Disability Access) | In-room safe, free WiFi, bed sheets

Twin Room, Non Smoking (Disability Access)

  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room, Non Smoking

Standard Quadruple Room, Non Smoking | In-room safe, free WiFi, bed sheets

Standard Quadruple Room, Non Smoking

  • River view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking (Japanese-Style)

Standard Room, Non Smoking (Japanese-Style) | In-room safe, free WiFi, bed sheets

Standard Room, Non Smoking (Japanese-Style)

  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking (Japanese-Style)

In-room safe, free WiFi, bed sheets

Superior Room, Non Smoking (Japanese-Style)

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Family Room, Non Smoking (Japanese-Style Superior)

Family Room, Non Smoking (Japanese-Style Superior) | In-room safe, free WiFi, bed sheets

Family Room, Non Smoking (Japanese-Style Superior)

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Japanese-Style Deluxe Room, Non-smoking

Japanese-Style Deluxe Room, Non-smoking | In-room safe, free WiFi, bed sheets

Japanese-Style Deluxe Room, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 6
  • 6 Single Futons
  • Free Wi-Fi

View all photos for Suite, Non Smoking (Japanese-Style Room)

In-room safe, free WiFi, bed sheets

Suite, Non Smoking (Japanese-Style Room)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 62 sq m
  • 1 bedroom
  • Sleeps 8
  • 8 Single Futons
  • Free Wi-Fi

View all photos for Standard Room with Tatami Area, Non-smoking

Standard Room with Tatami Area, Non-smoking | In-room safe, free WiFi, bed sheets

Standard Room with Tatami Area, Non-smoking

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 62 sq m
  • Sleeps 7
  • 5 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking (with Tatami Area)

Superior Room, Non Smoking (with Tatami Area) | In-room safe, free WiFi, bed sheets

Superior Room, Non Smoking (with Tatami Area)

  • Mountain view
  • 63 sq m
  • 1 bedroom
  • Sleeps 8
  • 6 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Room, Non Smoking (with Tatami Area - Disability Access)

Room, Non Smoking (with Tatami Area - Disability Access) | In-room safe, free WiFi, bed sheets

Room, Non Smoking (with Tatami Area - Disability Access)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 58 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite Room, Non-smoking

Suite Room, Non-smoking | In-room safe, free WiFi, bed sheets

Suite Room, Non-smoking

  • Mountain view
  • 65 sq m
  • Sleeps 4
  • 2 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Room, Non Smoking

Executive Room, Non Smoking | In-room safe, free WiFi, bed sheets

Executive Room, Non Smoking

  • Mountain view
  • 47 sq m
  • Sleeps 8
  • 6 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Presidential Room, Non Smoking

Presidential Room, Non Smoking | In-room safe, free WiFi, bed sheets

Presidential Room, Non Smoking

  • Mountain view
  • 68 sq m
  • Sleeps 6
  • 4 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Sky Comfortfloor Quadruple Room Non-Smoking

Sky Comfortfloor Quadruple Room Non-Smoking | In-room safe, free WiFi, bed sheets

Sky Comfortfloor Quadruple Room Non-Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Sky Comfortfloor with Tatami area Non-Smoking

Sky Comfortfloor with Tatami area Non-Smoking | In-room safe, free WiFi, bed sheets

Sky Comfortfloor with Tatami area Non-Smoking

  • Mountain view
  • 45 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Sky Comfortfloor with Tatami area Non Smoking

Sky Comfortfloor with Tatami area Non Smoking | In-room safe, free WiFi, bed sheets

Sky Comfortfloor with Tatami area Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 42 sq m
  • Sleeps 6
  • 2 Large Single Beds, 3 Single Futons and 1 Single Bed
  • Free Wi-Fi

View all photos for Sky Comfortfloor with Tatami area, Non-Smoking

Sky Comfortfloor with Tatami area, Non-Smoking | In-room safe, free WiFi, bed sheets

Sky Comfortfloor with Tatami area, Non-Smoking

  • Mountain view
  • 62 sq m
  • Sleeps 6
  • 2 Large Single Beds, 3 Single Futons and 1 Single Bed
  • Free Wi-Fi

View all photos for Riverfront Triple Room with Open-Air Bath Non-Smoking

In-room safe, free WiFi, bed sheets

Riverfront Triple Room with Open-Air Bath Non-Smoking

  • River view
  • 32 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Riverfront Tatami area with Open-Air Bath, Non-Smoking

In-room safe, free WiFi, bed sheets

Riverfront Tatami area with Open-Air Bath, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 40 sq m
  • Sleeps 5
  • 2 Large Single Beds, 1 Single Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for Riverfront Tatami area with Open-Air Bath Non Smoking

In-room safe, free WiFi, bed sheets

Riverfront Tatami area with Open-Air Bath Non Smoking

  • River view
  • 52 sq m
  • Sleeps 6
  • 2 Large Single Beds, 1 Single Bed and 3 Single Futons
  • Free Wi-Fi

View all photos for Riverfront Tatami area with Open-Air Bath, Non Smoking

In-room safe, free WiFi, bed sheets

Riverfront Tatami area with Open-Air Bath, Non Smoking

  • River view
  • 64 sq m
  • Sleeps 7
  • 2 Large Single Beds, 1 Single Bed and 4 Single Futons
  • Free Wi-Fi

View all photos for Kids Deluxe Room, Non Smoking

Kids Deluxe Room, Non Smoking | In-room safe, free WiFi, bed sheets

Kids Deluxe Room, Non Smoking

  • 50 sq m
  • Sleeps 6
  • 1 Double Bed, 1 Large Single Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Baby Deluxe Room, Non Smoking

Baby Deluxe Room, Non Smoking | In-room safe, free WiFi, bed sheets

Baby Deluxe Room, Non Smoking

  • 50 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking | In-room safe, free WiFi, bed sheets

Superior Twin Room, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room, Non Smoking

Superior Triple Room, Non Smoking | In-room safe, free WiFi, bed sheets

Superior Triple Room, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for River Front Terrace Triple Room (Non-Smoking)/32sqm

River Front Terrace Triple Room (Non-Smoking)/32sqm | Bathroom | Combined shower/bathtub, deep-soaking bathtub, free toiletries

River Front Terrace Triple Room (Non-Smoking)/32sqm

  • 32 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for River Front Terrace Suite Room (Non-Smoking)/39sqm

River Front Terrace Suite Room (Non-Smoking)/39sqm | Bathroom | Combined shower/bathtub, deep-soaking bathtub, free toiletries

River Front Terrace Suite Room (Non-Smoking)/39sqm

  • 39 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for River Front Terrace Suite Room (Non-Smoking)/52sqm

River Front Terrace Suite Room (Non-Smoking)/52sqm | In-room safe, free WiFi, bed sheets

River Front Terrace Suite Room (Non-Smoking)/52sqm

  • 52 sq m
  • Sleeps 6
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for River Front Terrace Suite Room (Non-Smoking)/64sqm

In-room safe, free WiFi, bed sheets

River Front Terrace Suite Room (Non-Smoking)/64sqm

  • 64 sq m
  • Sleeps 7
  • 2 Large Single Beds, 4 Single Futons and 1 Single Trundle Bed
  • Free Wi-Fi

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About this property

Tateshina Grand Hotel Takinoyu

2 restaurants, a full-service spa and a coffee shop/cafe are available at this ryokan. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a 24-hour front desk, an arcade/games room and a front desk safe.
Tateshina Grand Hotel Takinoyu offers 160 air-conditioned accommodations with a safe and a hairdryer. This Chino ryokan provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets and complimentary toiletries. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is equipped with hot springs/mineral springs and a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 1:00 PM to midnight. There are 4 indoor hot springs and 2 outdoor hot springs open between 1:00 PM and midnight. The temperature in the hot springs is set to 108°F.

During your stay at Tateshina Grand Hotel Takinoyu, you're just a quick walk from Tateshina Great Waterfall. Free WiFi in public areas, free self-parking and free train pick-up service are available.
  • Free WiFi
  • Free self-parking
  • Dining options include 2 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, meeting rooms and a car charging station
  • On-site recreation includes hot springs
  • Steps from Yatsugatake-Chushinkogen Quasi-National Park and Tateshina Great Waterfall
  • Free train station pick-up and train station drop-off shuttle service
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. As a guest of Tateshina Grand Hotel Takinoyu, you'll find a full-service spa and hot springs. A train station pick-up shuttle and A train station drop-off shuttle are free. An arcade/games room, karaoke, and a front desk safe are also featured at Tateshina Grand Hotel Takinoyu. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chino ryokan.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
エルバージュ（Herbage） – This buffet restaurant serves breakfast and dinner.
御堂小路（Midou Kouji） – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Cascade Lounge – This café only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,900 per person
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Cascade Lounge
  • エルバージュ（Herbage）
  • 御堂小路（Midou Kouji）

Things to do

  • 6 indoor/outdoor hot springs
  • Arcade/game room
  • Full-service spa
  • Karaoke

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 2 outdoor hot springs
  • 4 indoor hot springs
  • 6 indoor/outdoor hot springs
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 42 ºC
  • Massage
  • Public bath open from 1:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

For the comfort of guests using the public bath, this property does not permit children who wear nappies to use the facilities at any time.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1900 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Tateshina Grand Hotel Takinoyu offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 1:00 PM to midnight.
  • Reservations are needed for massage services and private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tateshina Grand Hotel Takinoyu Chino

Tateshina Grand Takinoyu Chino

Tateshina Grand Takinoyu

Tateshina Grand Takinoyu Chino

Tateshina Grand Hotel Takinoyu Chino

Tateshina Grand Hotel Takinoyu Ryokan

Tateshina Grand Hotel Takinoyu Ryokan Chino

Tateshina Grand Hotel Takinoyu Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 289 reviews
Rating 8 - Good. 101 out of 289 reviews
Rating 6 - Okay. 29 out of 289 reviews
Rating 4 - Poor. 11 out of 289 reviews
Rating 2 - Terrible. 4 out of 289 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Dawson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese.
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked to stay here and the room was outdated. we wanted to use the onsen but wasn't able to because they had strict no tattoos.
Stayed 1 night in May 2025

4/10 Poor

Rickey

Travelled with family
Disliked: Staff & service, amenities
When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!
Stayed 1 night in May 2025

10/10 Excellent

Kwang

Stayed 2 nights in Jan 2025

10/10 Excellent

Wai Khoon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Jutaporn

10/10 Excellent

Chun Fong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent retreat for relaxation

An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids.
Stayed 2 nights in Nov 2022

6/10 Okay

David

Stayed 2 nights in Oct 2022

10/10 Excellent

Chi Hong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Chun Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible onsens, family friendly, fantastic food

We were passing through the area and stayed here for a night. The dinner and breakfast buffets were delicious and very authentic for a Japanese experience. We loved it so much! Rooms are well appointed, clean and spacious. The baths were super clean and were well stocked with amenities. The property also has a gaming room, karaoke, spa services and a very interesting gift shop (which we enjoyed). There was very limited multi lingual staff on site, and that posed a bit of a problem for us when we arrived on the rainy evening (the traffic controller could not understand 'check in' and gazed at us blankly for a bit, before directing us to the incorrect parking). Service was, however, just fantastic otherwise - friendly and subtle.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Minoru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、温泉浴室が満足。食事も品数豊富で連泊してもいい。
Stayed 1 night in Mar 2026

10/10 Excellent

Shuhei

Travelled with family, Travelled with family and small children
Liked: Cleanliness
100年の歴史を感じた
Stayed 2 nights in Feb 2026

10/10 Excellent

Yuichi

Stayed 2 nights in Feb 2026

8/10 Good

Seiji

Stayed 1 night in Jan 2026

10/10 Excellent

shunsuke, shinjyukuku2-21

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
とても良かった。 食事も美味しかった。
Stayed 1 night in Jan 2026

10/10 Excellent

Yasuo

客室は綺麗でした。
Stayed 1 night in Jan 2026

10/10 Excellent

Minoru

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で快適でした。
Stayed 2 nights in Jan 2026

10/10 Excellent

masayoshi

Liked: Cleanliness, amenities, property conditions & facilities
凄く良かった！ブュッフェが最高だった！
Stayed 1 night in Jan 2026

4/10 Poor

高橋

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の際、20分位席に着くまで待って、さらにキッズフードコーナーに、子供用のスプーンとフォークが無かったので男性スタッフに伝えた所、スプーンだけ補充されました。 別の女性スタッフにフォークも欲しいと伝えた所、茶色のエプロンをしているスタッフが社員なのでそっちに聞いて下さいと言われ、茶色エプロンのスタッフにお願いしました。そもそも、パートだろうが社員だろうがこちらには関係ない。 全般的に、フロントスタッフや食事会場の日本人スタッフの愛想が悪い。 朝食の後に、ベッドメイキングをしようとしていた外国人スタッフ数名と部屋に行く途中にすれ違いましたが、元気良く挨拶をしてくれたりと、一生懸命さが見られました。
Stayed 1 night in Jan 2026

10/10 Excellent

亜希子

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
清潔でスタッフの方々もよかったです。
Stayed 1 night in Jan 2026

10/10 Excellent

???

Stayed 1 night in Dec 2025

10/10 Excellent

knk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂の温泉は身体の疲れが取れたような気がします。たいへん良かった。
Stayed 1 night in Nov 2025

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