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Hyatt House Mexico City/Santa Fe

4.0 star property
VIP Access

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Photo gallery for Hyatt House Mexico City/Santa Fe

A modern conference room with large windows, a wooden table, and comfortable seating.
A modern hotel lobby with a bar area, seating arrangements, and large windows offering city views.
A modern kitchen with a large window, stainless steel appliances, and a dining area with a table and chairs.
A modern hotel lobby with a wooden ceiling, a reception desk, and a glass partition with metal slats.
A modern hotel with multiple floors, a glass facade, and a rooftop terrace.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Mexico City
  • Place, Santa Fe Center Mall
    ‪15 min walk‬
  • Place, Parque La Mexicana
    ‪3 min drive‬
  • Place, Ciudad de los Ninos
    ‪3 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(8 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

A hotel room with two beds, a large window, and a city view.

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

8.4 out of 10
Very good
(9 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

8.0 out of 10
Very good
(8 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (With Shower)

8.0 out of 10
Very good
(11 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

9.2 out of 10
Wonderful
(35 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

A modern living room with a sectional sofa, ottomans, a dining area with a bar, and a kitchen in the background.

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Hyatt House Mexico City/Santa Fe

An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site.
Hyatt House Mexico City/Santa Fe offers 119 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt House Mexico City/Santa Fe. During your stay, you're just a quick walk from Centro Medico ABC Santa Fe. Free breakfast, free WiFi in public areas and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at H Bar
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute walk from Centro Medico ABC Santa Fe and 15 minutes on foot from Santa Fe Center Mall
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt House Mexico City/Santa Fe offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. The business-friendly Hyatt House Mexico City/Santa Fe also features tour/ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 11:00 AM.
H Bar – This cocktail bar specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 220 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 5 2025 to July 31 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: MXN 2200 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MXN 220 per day
  • Pet fee: MXN 2200 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 707 out of 1007 reviews
Rating 8 - Good. 159 out of 1007 reviews
Rating 6 - Okay. 71 out of 1007 reviews
Rating 4 - Poor. 29 out of 1007 reviews
Rating 2 - Terrible. 41 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
Excellent service from the staff, everything is clean, and very nice common areas.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Great hotel!!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joecir Teixeira da

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

OLIVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Is really good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Elda

Liked: Cleanliness, property conditions & facilities
Friendly and amazing staff Food is good but costumers service is amazing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Luz Maria

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, had everything we needed & staff was friendly. Breakfast was delicious.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing
Stayed 6 nights in Sep 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service
The room was very clean. The staff was excellent. The breakfast buffet was good. The shower water never got hot - it was warm. Certainly worth the price I paid. Solid, not luxury.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Esly Llamarit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the amazing hospitality!
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property with a great hot breakfast but it’s located in the middle of nowhere. Not much around other than a couple of small convenience stores and one eatery.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Arturo and company were amazing
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and relax
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are spaced out for not so many choice dinning, but the hotel had a good restaurant with great food and reasonable priced food.
Stayed 2 nights in May 2025
Verified

6/10 Okay

Elsa Amelia

xx
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Iker Leycegui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good can walk to Santa Fe Mall.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property ij the past, never had a a better time, staff is very friendly and professional, facilities are exceptional, 24 hrs front desk always, i really enjoyed my stays here.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

nayeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and fluent in English. Very convenient to Centro Medico ABC with connection by above-street pedestrian bridge. Included breakfast was good and especially convenient. Room service was fast and also convenient. Room included a complete kitchenette and sitting area separate from bedroom. Comfortable mattress and immaculately clean throughout the room.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

BRYAN ANDRADE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Alejandro

Liked: Staff & service, amenities, property conditions & facilities
Property is clean, staff is great and breakfast is top-notch. A !
Stayed 3 nights in Feb 2025