Overall, the staff were courteous and professional. The main issue was with room cleaning. It took two days for our room to be cleaned and for towels to be replaced. We raised this several times with reception and were assured it would be taken care of, but this did not happen on the first day and only on the second day after repeated follow-ups. We were told this was due to a third-party cleaning contractor. To be fair, the reception staff made genuine efforts to help and shared in the frustration caused by the lack of response from the cleaning service.
Additionally, the air conditioning seemed to have a life of its own and would not go above 19°C. Given that we were staying in winter, this made the room uncomfortable.