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Hakuba Sunvalley Hotel

3.0 star property

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Photo gallery for Hakuba Sunvalley Hotel

Family Suite, Non Smoking, Annex Building (Special Japanese-Western room) | In-room safe, blackout curtains, free WiFi, bed sheets
Breakfast and dinner served
Family Double Room | In-room safe, blackout curtains, free WiFi, bed sheets
Family Double Room | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
26031 Kamishiro, Hakuba, Nagano, 399-9211
  • Place, Hakuba Goryu Ski Resort
    ‪1 min walk‬
  • Place, Chokoku-ji Temple
    ‪12 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪5 min drive‬

Room options

View all photos for Family Suite, Non Smoking, Annex Building (Special Japanese-Western room)

Family Suite, Non Smoking, Annex Building (Special Japanese-Western room) | In-room safe, blackout curtains, free WiFi, bed sheets

Family Suite, Non Smoking, Annex Building (Special Japanese-Western room)

  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 3 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Annex Building (Japanese-Western room)

Superior Room, Non Smoking, Annex Building (Japanese-Western room) | In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room, Non Smoking, Annex Building (Japanese-Western room)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking, Annex Building (Western-style room)

Twin Room, Non Smoking, Annex Building (Western-style room) | In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room, Non Smoking, Annex Building (Western-style room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Non Smoking, Annex Building (Western-style room)

Double Room, Non Smoking, Annex Building (Western-style room) | In-room safe, blackout curtains, free WiFi, bed sheets

Double Room, Non Smoking, Annex Building (Western-style room)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Suite, Non Smoking, Annex Building (1505,Japanese-Western room)

Standard Suite, Non Smoking, Annex Building (1505,Japanese-Western room) | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Suite, Non Smoking, Annex Building (1505,Japanese-Western room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Triple Room, Non Smoking (Main bldg with loft, Japanese Western)

Triple Room, Non Smoking (Main bldg with loft, Japanese Western) | In-room safe, blackout curtains, free WiFi, bed sheets

Triple Room, Non Smoking (Main bldg with loft, Japanese Western)

7.0 out of 10
Good
(4 reviews)
  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Comfort Room, Resort View

Comfort Room, Resort View | In-room safe, blackout curtains, free WiFi, bed sheets

Comfort Room, Resort View

  • Resort view
  • Sleeps 6
  • 1 Large Single Bed, 1 Single Bed and 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room | In-room safe, blackout curtains, free WiFi, bed sheets

Family Double Room

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 Large Single Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Hakuba Sunvalley Hotel

With direct access to the slopes, Hakuba Sunvalley Hotel makes guests feel at home with amenities such as a restaurant, ski storage and complimentary wireless Internet access. Housekeeping is available once per stay.
Hakuba Sunvalley Hotel offers 25 accommodations with fireplaces and a safe. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided once per stay.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

There are hot springs open between 9:00 AM and 11:00 PM.
During your stay at Hakuba Sunvalley Hotel, you're just a quick walk from Chokoku-ji Temple. Free WiFi in public areas, free self-parking and a free ski shuttle are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Taiwanese breakfast served daily for a fee
  • Amenities include a lift and a vending machine
  • On-site recreation includes ski-in/ski-out access, downhill skiing and cross-country skiing
  • Steps from Hakuba Goryu Ski Resort and a 4-minute drive from Hakuba 47 Winter Sports Park
  • Free ski shuttle service
Have fun with on-site winter activities, including downhill skiing, cross-country skiing and snowboarding. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. Conveniences such as ski storage and ski equipment rentals allow you to spend less time with logistics and more time on the slopes.

There's a restaurant on site. WiFi is free in public spaces. Free self parking is available.

This 3-star Hakuba hotel is smoke free.

For a fee, guests can enjoy a Taiwanese breakfast daily from 7:00 AM to 8:30 AM.
On-site venue – This restaurant serves breakfast and dinner.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available
  • Free ski shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily Taiwanese breakfast available 7:00 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 1,000 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 4,000; reservation required

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Cross-country skiing
  • Downhill skiing
  • Hot spring
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snowboarding

Family friendly

  • Arcade/game room
  • Children's dinnerware
  • Children's toys
  • High chair

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (once per stay)

Spa

  • Hot spring
  • Hot springs open from 9:00 AM - 11:00 PM
  • Hot springs water temperature - 40 ºC

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Fireplace
  • Heating (climate-controlled)
  • Laundry detergent
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 3:00 PM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check in by 6:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Taiwanese breakfast: from approximately JPY 1500 for adults and from JPY 1000 for children
  • Hosted evening meal: JPY 4000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 3:00 PM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 9:00 AM to 11:00 PM.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakuba Sunvalley Hotel Hotel
Hakuba Sunvalley Hotel Hakuba
Hakuba Sun Valley Hotel Annex
Hakuba Sunvalley Hotel Hotel Hakuba

Hakuba Sunvalley Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 55 reviews
Rating 8 - Good. 14 out of 55 reviews
Rating 6 - Okay. 11 out of 55 reviews
Rating 4 - Poor. 1 out of 55 reviews
Rating 2 - Terrible. 2 out of 55 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE HAKUBA SUN VALLEY HOTEL. From the second Kinoshita-san picked us up, the staff and management was not only attentive but extremely helpful and mindful of our needs. Next time I come to hakuba I will 200% be staying here again! MAHALO HAKUBA SUN VALLEY HOTEL
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Murray

Liked: Amenities, property conditions & facilities
The rooms were very clean and beds were nice and firm no dips in the bed. The staff were very helpful and resolved transport issues to the train station
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Osama

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay. Great people. Fantastic breakfast + dinner. Right on the IImari ski lift.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Kyle

Disliked: Property conditions & facilities
Very accommodating and family run. Daily meals were fantastic. Rooms and especially the lobby areas need a bit of an upgrade. Great location to the lift though.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Christian K

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for skiing.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities
Both Yuori and the other receptionist were very helpful and courteous during my stay. I injured myself skiing and Yuori was especially helpful with bags and transport.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Levon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Close access to the ski slopes. Property and room is a little rundown and old compared to as advertised. Hot water was not working but staff accommodated me to another room. Room has poor noise isolation so you can hear your neighbors. Toilet seat lid does not stay up! Friendly and helpful staff nevertheless.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Friendly and helpful staff but not around as much as I would like. The rooms are quite outdated and bathroom was not great. Toilet was running loud for a while after flushing but understood the facilities are not up to date . The room was quite cold and not enough blankets. Beds are old and room is small but it was expected.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort

Terrific location and friendly staff

Great location next to Goryu ski resort. Easy to get to Echoland nd other ski resorts on the bus services. Staff were very friendly and helpful.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Carolyn R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy meals at the hotel!

Food was wonderful! Japanese style breakfast available and other delicious foods as well. Dinner had hot pot style dish as well as other buffet style foods.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Hakuba Sun Valley with my partner and 2 children and we LOVED it! The location is amazing, directly opposite the chair lift, and the staff were helpful, friendly and attentive. We will definitely be staying here again next season!
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was functional but very tired/worn. A lot of smelly kerosene heaters to keep things warm, which was not great. I'm 6t'3" and couldn't shower in the tiny bathroom. There is a small functional onsen downstairs, opens at 16:00 but not really warm until about 17:00 o so. Breakfast is functional but pretty plain; not a lot of variety day to day. The family that runs it is LOVELY and very accommodating, I can't praise them enough for the service, but I'd call this a two star property at best.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Yuen Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Excellent location in the iimori area.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities
We had a wonderful stay. The staff were absolutely delightful and went out of their way to accommodate any requests including the dietary requirements of one person in our group. We were on the breakfast and dinner meal package and the options each day were fantastic, with a vast selection of European and Japanese options. One thing to note is that the hotel isn’t located in a town centre. Instead, it’s directly opposite a beginner lift in the Imori area, giving easy access to the slopes. The hotel itself is fairly basic, but it’s very clean and the staff more than make up for it with their warmth and helpfulness. There are free hot drinks in the foyer, an onsen, washing/drying facilities and the hotel will provide free transfers to train/bus station (or even to Lawsons/711 if you need supplies!) There’s also a games room with a pool table and table tennis. If you’re looking for nightlife, this probably isn’t the spot for you; but for a relaxed, comfortable tradtitonal Japanese ski stay, we couldn’t fault it.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Hakuba Sun Valley. Our room was perfect - a mix of western bed with Japanese futons at the loft which the kids loved so much. The location is great - less than 5 min walking distance to the Iimori ski resort where we had our lessons. The staffs were wonderful, very friendly and helpful. I enjoyed the chat with them during breakfast and dinner, and they did their best to accommodate our dietary restrictions. The food was wonderful and really happy to be welcomed with dinner in an a cozy dining room after a long day of ski. They offered shuttle from/to the ski resort, but they even went all the way in offering us a lift when we needed to do a bit of errands, and we ended up having great conversation on the way from which we learned more about Hakuba, too! Heartfelt thanks to the staffs for the hospitality and wonderful experience! 素晴らしい体験と、温かいおもてなしをありがとうございました。
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

JOSHUA

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fantastic - location is ideal for snow access with one lift across the road (10 metres) and another two within a short walk. The runs at the resort at perfect for early beginners, but easily connect to the gondola for more experienced riders. Location is too far from restaurants to walk, a shuttle or taxi is required. We didn't mind, the food at the hotel was great and we preferred the excellent snow access. Staff were really helpful, picking us up from Hakuba Goryu and dropping us off on the way out. The food was really good - a few rotating buffets for breakfast including different types of eggs (scrambled, poached, boiled, omelette) and sides like bacon or pork or sausages. Dinner was wonderful each night - something different and Japanese plated for us along with a buffet selection or sides. Bathroom was small but serviceable, room size was otherwise good. I read some of the really negative reviews before coming and it made me incorrectly worried about the hotel - we had a great experience and I don't understand those reviewers at all. This was a great lodge like experience right on the snow.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

RAJITHA MILINDA

Liked: Cleanliness, staff & service, amenities
Awesome staff. Right in front of chair lift. Can’t go wrong with this place.
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 nights and it was the perfect spot for skiing. Just opposite the beginner slope chair lift and only a short walk from the ski school. The staff were excellent and very welcoming, especially the man at reception. We really appreciated the buffet dinner after long days of skiing. Would definitely recommend booking a stay here. Rooms are very cosy and beds are comfy.
Verified

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Staying right on the snow - ski in ski out was fantastic! Not many dining options at night so either eat early or get shuttle into echo land
Stayed 6 nights in Jan 2024
Verified

8/10 Good

Simplicio Jr Amorillo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Snezana

Liked: Staff & service
Disliked: Cleanliness
Ski Slopes outside your door.
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

Rob C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Meh facility/Great staff

If you need a place to stay and there’s nothing else available this will do. The main light switch as you enter our room was kept on with a toothbrush stuck into the socket LOL. Great staff! Excellent service from the front desk but it’s a rundown older Hotel that basis its prices off of convenience to the beginner lift.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Kazunori

Liked: Cleanliness, staff & service, amenities
I arrived at 9pm. All I need was bed, so it's necessary and sufficient.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are unbelievable. They go out of their way for you. The hotel has pretty much ski in, with access to the chair lift right outside the front door. Dinner is amazing, breakfast is not as good, but has plenty on offer with fruits, hot and cold options. The onsen downstairs was renovated whilst we were staying there and looks great, much more inviting. Access to the Hakuba Valley Shuttle just up the road, walkable. Although the idea of sleeping on a mattress on the floor and living out of suitcases was not appealing at first we got used to it, and ended up enjoying our stay thoroughly.
Stayed 7 nights in Jan 2025