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Crowne Plaza Nairobi Airport by IHG

5.0 star property

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Photo gallery for Crowne Plaza Nairobi Airport by IHG

Outdoor pool, pool loungers
1 bedroom, premium bedding, minibar, in-room safe
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Spa

Explore the area

View in a map
First Freight Lane, Jomo Kenyatta International Airport, Nairobi
  • Gateway Mall
    ‪4 min drive‬
  • Nairobi National Park
    ‪12 min drive‬
  • Kenyatta International Convention Centre
    ‪15 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪3 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

9.6 out of 10
Exceptional
(19 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible

9.8 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Customizable)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed (Customizable)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

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4.5 out of 5, Wonderful, 499 reviews
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About this property

Crowne Plaza Nairobi Airport by IHG

Luxury hotel with full-service spa and free airport shuttle
This smoke-free hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. Change of towels is available on request
Crowne Plaza Nairobi Airport by IHG offers 144 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 50-inch LED televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Euphoria Spa has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.
Crowne Plaza Nairobi Airport by IHG's proximity to the airport gets high marks from our customers. During your stay, you'll be close to Gateway Mall. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at KITCHEN 9 RESTAURANT
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, body scrubs or body wraps at Euphoria Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the proximity to the airport and the clean guestrooms
  • 7.2 mi (11.6 km) from Nairobi National Park and 11.1 mi (17.9 km) from Kenyatta International Convention Centre
  • Free airport shuttle service
Crowne Plaza Nairobi Airport by IHG offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 3 meeting rooms, and limo/town car service are available. Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Crowne Plaza Nairobi Airport by IHG. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

This 5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
KITCHEN 9 RESTAURANT – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
AROMA COFFEE SHOP – Overlooking the garden, this coffee shop specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open 24 hours. Open daily.
VELOCITY BAR – This lobby lounge only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
SKY VIEW POOL BAR – This poolside rooftop bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • AROMA COFFEE SHOP
  • KITCHEN 9 RESTAURANT
  • SKY VIEW POOL BAR
  • VELOCITY BAR

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (71 centimetre high)
  • Grab bar near toilet (71 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2017
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 90.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 15 for children
  • Rollaway bed fee: USD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Nairobi Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Crowne Plaza Nairobi Airport Hotel
Crowne Plaza Nairobi Hotel
Crowne Plaza Nairobi By Ihg
Crowne Plaza Nairobi Airport
Crowne Plaza Nairobi Airport by IHG Hotel
Crowne Plaza Nairobi Airport an IHG Hotel
Crowne Plaza Nairobi Airport by IHG Nairobi
Crowne Plaza Nairobi Airport by IHG Hotel Nairobi

Crowne Plaza Nairobi Airport by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 1000 reviews
Rating 8 - Good. 173 out of 1000 reviews
Rating 6 - Okay. 28 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great hotel if flying into or leaving Nairobi. Convenient location to airport. Professional staff and really nice hotel. Shout-out for great service to Arnold, Sharon and Rehab. Will definitely stay at the hotel again.
Stayed 1 night in May 2025

8/10 Good

Samuel

Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ginormous bed!
Stayed 1 night in May 2025

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport, would book anytime again.
Stayed 2 nights in May 2025

10/10 Excellent

Franz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please with friendly staff. Very clean overall.
Stayed 1 night in Jun 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always excellent the service providers are really so welcoming
Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very convenient for people traveling through Jomo Kenyatta International Airport.
Stayed 1 night in May 2025

10/10 Excellent

Emanuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and good food! Staff were friendly and helpful
Stayed 1 night in May 2025

10/10 Excellent

mahendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Diego Fernandez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for safari transit. Clean, updated and safe.
Stayed 1 night in May 2025

10/10 Excellent

savetJureerat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

JOSEPH

Stayed 1 night in May 2025

10/10 Excellent

Andrews Terku

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 3 nights in May 2025

10/10 Excellent

Ehinomen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/proximity to the Nairobi Airport (15 min away) and shuttle service available. Wonderful staff and quality service all round. Rooms are world class. Highly recommended
Stayed 1 night in May 2025

10/10 Excellent

Oubono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment I arrived at Crowne Plaza Nairobi, I was treated with warmth, attentiveness, and professionalism that exceeded every expectation. This hotel isn’t just a place to stay—it’s an experience of excellence, comfort, and heartfelt hospitality. The rooms were immaculate, spacious, and beautifully appointed—offering both luxury and tranquility. Every detail, from the bedding to the lighting, made me feel right at home while surrounded by refined elegance. What truly made this stay outstanding, however, was the incredible team. Each person I encountered went above and beyond to ensure I felt welcomed, cared for, and valued. Valery, Justin, Gilbert, Eric, Calvin, Sophia, Ashley, Wycliffe, Anna, Sarah, Leah, Michael, Arnold, and Moses—your dedication, kindness, and impeccable service are unforgettable. You represent the very best of what hospitality should be. Whether it was a warm greeting, personalized assistance, or just the genuine smiles I encountered throughout the hotel, every moment was a reminder of the high standards and heart-centered culture that make Crowne Plaza Nairobi a true gem. Thank you all for a five-star experience—I look forward to returning and recommending your hotel to everyone I know. Keep shining!
Stayed 1 night in May 2025

10/10 Excellent

Oubono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment I arrived at Crowne Plaza Nairobi, I was treated with warmth, attentiveness, and professionalism that exceeded every expectation. This hotel isn’t just a place to stay—it’s an experience of excellence, comfort, and heartfelt hospitality. The rooms were immaculate, spacious, and beautifully appointed—offering both luxury and tranquility. Every detail, from the bedding to the lighting, made me feel right at home while surrounded by refined elegance. What truly made this stay outstanding, however, was the incredible team. Each person I encountered went above and beyond to ensure I felt welcomed, cared for, and valued. Valery, Justin, Gilbert, Eric, Calvin, Sophia, Ashley, Wycliffe, Anna, Sarah, Leah, Michael, Arnold, and Moses—your dedication, kindness, and impeccable service are unforgettable. You represent the very best of what hospitality should be. Whether it was a warm greeting, personalized assistance, or just the genuine smiles I encountered throughout the hotel, every moment was a reminder of the high standards and heart-centered culture that make Crowne Plaza Nairobi a true gem. Thank you all for a five-star experience—I look forward to returning and recommending your hotel to everyone I know. Keep shining!
Stayed 2 nights in May 2025

2/10 Terrible

Olivia

Stayed 1 night in May 2025

10/10 Excellent

Lindsay, Harrogate

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport - free shuttle
Stayed 1 night in Mar 2025

10/10 Excellent

James, Lexington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very pleasant and very luxurious. I will be staying here everytime I come to Nairobi.
Stayed 1 night in Apr 2025

4/10 Poor

Robert

I WAS NOT ABLE TO STAY AT THIS HOTEL. THEY REFUSED A REFUND.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Amenities
Extremely smooth transfer and check in process
Stayed 1 night in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

10/10 Excellent

James, Lexington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome hotel. Very detail oriented when it comes to interior designs and decorations
Stayed 1 night in Apr 2025