2/10 Terrible
SHERYL S.
15 Aug 2025
Disliked: Cleanliness
We rented this home for 4 guests from out of town for 11 days. Unfortunately our plans changed and we only had 3 guests who needed the house for 4 nights. The bedroom windows were unlocked when they arrived, and they could be easily opened from the outside. One of our guests was there for 1 day and 2 nights, and in that time the City of Naples came by to shut off the water because the owner had an outstanding balance. Our guest said, "The city employee spoke to me about it for 30 minutes because I happened to be there but didn't shut off the water. He instead requested I let the owner know that they had a balance due." The owner came by that evening to change batteries in the automatic door lock and smoke detectors. This should have been done when the unit was vacant, especially since we informed him that we would not need the unit for the entire 11 nights. Our guests noted that the house was clean, but they said the area out back was riddled with animal feces. One guessed this was from iguanas, since numerous iguanas were on the front lawn the first morning of the visit. After check out, our manager spoke to David and the call was tense because he accused our guests of bringing a dog, which they didn't, and he insisted we pay extra for cleaning. He eventually retracted this due to the iguanas. We told David in advance that our plans changed but he refused to alter the reservation or provide any discount for the current stay or any future stay. We recommend you stay elsewhere
SHERYL S.
Stayed 11 nights in Apr 2025
