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The Ritz-Carlton, New Orleans

5.0 star property

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Photo gallery for The Ritz-Carlton, New Orleans

Lobby lounge
Lobby lounge
Exterior
Lobby lounge
Club Suite, 1 Bedroom (Ritz-Carlton, Club Level) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking available
  • Gym

Explore the area

Map
921 Canal St, New Orleans, LA, 70112
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪2 min walk‬
  • Caesars New Orleans Casino
    ‪11 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, City View (High Floor)

9.8 out of 10
Exceptional
(13 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

  • 260 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Balcony

Junior Suite, 1 Bedroom, Non Smoking, Balcony | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite, 1 Bedroom, Non Smoking, Balcony

  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Club Suite, 1 Bedroom (Maison Orleans, Club Level) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Suite, 1 Bedroom (Maison Orleans, Club Level)

  • 84 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Courtyard View

Room, 1 King Bed, Non Smoking, Courtyard View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking | Living room | 65-inch Smart TV with satellite channels, TV, video game console

Premium Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking

Studio Suite, 1 Bedroom, Non Smoking | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom

  • 76 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(54 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Ritz-Carlton, New Orleans

Luxury hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
The Ritz-Carlton, New Orleans offers 528 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and video game consoles. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 65-inch Smart televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton, New Orleans. During your stay, you're just a quick walk from Canal Street. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet in some public areas
  • Enjoy American cuisine while dining at M bistro
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, facials or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Steps from Canal Street and Bourbon Street
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Ritz-Carlton, New Orleans offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 33 meeting rooms, and coworking spaces. Event space at this hotel measures 35000 square feet (3252 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the luxury The Ritz-Carlton, New Orleans. For a fee, parking is available.

This Beaux Arts New Orleans hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
M bistro – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Davenport Lounge – This restaurant specialises in American cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
Spa Café – This café specialises in American cuisine and only serves light fare. Open daily.
24-hour room service is available.

Languages

English, French, Hindi, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 57 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 8 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Davenport Lounge
  • M bistro
  • Spa Café

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Sauna

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 33 meeting rooms
  • 35,000 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2000
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 300 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 30 per person
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 300 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New Orleans Ritz-Carlton
Ritz-Carlton Hotel New Orleans
Ritz-Carlton New Orleans
Ritz-Carlton New Orleans Hotel
The Ritz-Carlton New Orleans Hotel New Orleans
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
The Ritz-Carlton, New Orleans Hotel
The Ritz-Carlton, New Orleans New Orleans
The Ritz-carlton New Orleans Hotel New Orleans
The Ritz-Carlton, New Orleans Hotel New Orleans

The Ritz-Carlton, New Orleans Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 741 out of 1011 reviews
Rating 8 - Good. 142 out of 1011 reviews
Rating 6 - Okay. 79 out of 1011 reviews
Rating 4 - Poor. 27 out of 1011 reviews
Rating 2 - Terrible. 22 out of 1011 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. There is no pool, so do not pack bathing suits.
Stayed 5 nights in Apr 2025

8/10 Good

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Juhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely lovely! Great staff, service and amenities!
Stayed 4 nights in Apr 2025

10/10 Excellent

Mini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, convenient location, beautiful property. Highly recommended!
Stayed 2 nights in Mar 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice at this hotel lovey.
Stayed 2 nights in Mar 2025

10/10 Excellent

Frank, Rye

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was beautifully maintained and the staff was friendly, and knowledgable
Stayed 5 nights in Mar 2025

8/10 Good

Matthew

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Leonardo

Stayed 3 nights in Mar 2025

10/10 Excellent

Decontee

Stayed 6 nights in Mar 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location- close enough to the action and far enough to still get some sleep at night. The hotel is beautifully and features stunning french architectural that elevates the luxury. Will definitely stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ashton

Stayed 3 nights in Mar 2025

10/10 Excellent

Corwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in New Orleans

I've stayed in many hotels here in New Orleans and my stay here at the Ritz was by far yhe best outside of the Roosevelt. Everything was to perfection, and the staff was exceptional!
Stayed 1 night in Mar 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

jonathan, West Palm Beach

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Vick

Stayed 3 nights in Mar 2025

6/10 Okay

Jane

Stayed 2 nights in Mar 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay will stay again and refer
Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was elegant and beautiful. The room was stunning. The staff was amazing, attentive, helpul, courteous, and professional.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel! Great rooms and great service!
Stayed 2 nights in Mar 2025

6/10 Okay

Wenqing

Update needed
Stayed 2 nights in Mar 2025

8/10 Good

Saji

Liked: Cleanliness, property conditions & facilities
Staff was not as attentive as expected
Stayed 2 nights in Nov 2024

6/10 Okay

Michelle, Concord

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel is great except for booking thru Expedia screwed us. Booked and paid for room for 3. Gave us 1 bed until we paid extra $400. 3rd party booking crap. I don’t trust Expedia prices anymore. 3rd time getting screwed by Expedia. I’m done
Stayed 4 nights in Mar 2025

8/10 Good

Monzella

Liked: Cleanliness, staff & service, amenities
The staff was excellent.
Stayed 4 nights in Mar 2025